Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable rooms
Beautiful views
Clean facilities
Friendly staff
Cons:
Inconsistent service
Issues with some amenities
Breakfast and bar service needs improvement

Categories

Cleanliness
10
Guests noted the cleanliness of the hotel, but some areas for improvement were mentioned.
Service
10
Inconsistent service quality, with some experiences noted as excellent while others were lacking.
Location
10
Excellent location with beautiful views highlighted positively in multiple reviews.
Room Quality
10
Rooms were described as comfortable and well-kept, though a few guests had issues with amenities.
Amenities
10
Amenities received mixed reviews, with some facilities noted as insufficient for the hotel's capacity.
Value for Money
10
General perception of good value, especially for the location and quality.
Food and Beverage
10
Food quality had some positive feedback, but breakfast service did not meet expectations.
Overall Experience
10
Most guests enjoyed their stay overall, despite some drawbacks mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:57

Property Description

Luxurious Accommodation with Stunning Views

Spa Retreat and Wellness Center
Indulge in rejuvenating massages and beauty treatments at our spa, complete with a heated indoor pool, private treatment rooms, hot tub, and Turkish bath. Stay active at the gym or explore the scenic Douro River just a short hike away.

Modern Amenities and Comfort
Relax in air-conditioned rooms with balconies offering picturesque mountain views. Unwind with entertainment from flat-screen TVs and DVD players. Each room includes a private bathroom stocked with complimentary toiletries and cozy slippers.

Experience the beauty of Cidadelhe's mountains at Hotel Douro Scala. Book your stay now for a tranquil escape amidst vineyards and luxury amenities.

Important information:

- Please note that set timetables apply for each meal included in the all-inclusive packages.

Guests should include their invoicing details (name, address and VAT number) in the Special Requests box when booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OPO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

10
Based on 2135 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
A
Ana • couple • pt
9
2026-07-25 • via Nuitee
S
Sonia • solo_traveller • pt
9
Pros:

Das instalações, limpeza e alimentação quer no pequeno almoço, jantar e serviço de esplanada.

Cons:

Nada a apontar

2026-07-25 • via Nuitee
R
Rui • couple • pt
9
2026-07-24 • via Nuitee
L
Luis Miguel • couple • fr
9
Cadre très reposant avec vue exceptionnelle.
Pros:

Le domaine d’origine est magnifique avec son cadre vignoble, la piscine extérieure avec la vue sur le Douro….

Cons:

La partie dortoir accolé à la zone Spa a une architecture très sobres.

2026-07-24 • via Nuitee
L
Lara • solo_traveller • pt
9
2026-07-23 • via Nuitee
V
Vinicius • couple • pt
10
Excelente
Pros:

Tudo

Cons:

A hora de ir embora

2026-07-23 • via Nuitee
S
Sílvia • solo_traveller • pt
8
2026-07-23 • via Nuitee
P
Pedro • solo_traveller • pt
8
2026-07-23 • via Nuitee
A
ANA AMAIA • solo_traveller • es
7
Pros:

La situación entre viñedos, con vistas al valle y las montañas, aunque no se vea el río. El entorno y el hotel es relajante y muy tranquilo.
Las habitaciones nuevas son muy bonitas, aunque tienen habitaciones de hace años que necesitan ya una reforma.
El personal fue muy amable.

Cons:

La comida. El desayuno bastante pobre y descuidado, sin reponer productos como los huevos, que estaban secos. Le cena del restaurante muy mal, no dejarse engañar por la propaganda de cocina tradicional, directamente una mala cocina. Pedí de plato principal una lubina, con acompañamiento de arroz,, y lo que sirvieron fue un plato hondo de arroz con un trocito de pescado flotando encima, y además insípido.
No es un hotel de 5 estrellas, la categoría correcta es 4 estrellas.
Hay además un problema con el exceso de avispas que anidan entre las tablas de madera de las terrazas de las habitaciones. Deberían colocar trampas de avispas para controlarlo.

2026-07-21 • via Nuitee
T
Tania • family_with_children • pt
10
Pros:

De tudo em geral. É a minha quinta estadia neste hotel..e só adoro.

Cons:

Não há nada que não tenha gostado

2026-07-20 • via Nuitee
L
Laurie • couple • us
10
Loved every moment.
Pros:

Perfect in every way. Exceptional facility. Exceptional views. The restaurant and staff were outstanding.

2026-07-20 • via Nuitee
A
Antoine Salame • extended_group • ae
8
Pros:

spa and pool

Cons:

open shower room for 2 people

2026-07-19 • via Nuitee
A
Ana • solo_traveller • pt
10
2026-07-19 • via Nuitee
M
Michael • couple • us
10
I can not wait to come back to stay for multiple days.
Pros:

We loved the breathtaking location

2026-07-19 • via Nuitee
O
Olga Susana • family_with_children • pt
10
Muito relaxante e confortável.
Pros:

Tudo.

Cons:

Nada a registar

2026-07-18 • via Nuitee
P
Pedro • couple • pt
10
2026-07-18 • via Nuitee
T
Telma Regina • solo_traveller • pt
9
Escapadinha a dois
Pros:

De tudo no geral

Cons:

O que achei menos positivo foi o jantar, muito fraco para o preço

2026-07-18 • via Nuitee
M
Manuel • couple • pt
10
2026-07-18 • via Nuitee
T
Tania • couple • lu
10
2026-07-18 • via Nuitee
H
Hugo • couple • pt
8
2026-07-18 • via Nuitee