Mercure Tangerang BSD City

Hotels
•
Mercure
8.5 (330 reviews)
Jl Edutown Cbd 55 Kavling Lot II No 8 Bsd City Pagedangan , Tangerang , id

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Cozy and nice room
Lovely staff
Perfect location
Good food
Cons:
Swimming pool area too close to restaurant
Elevator issues
Breakfast variety needs improvement
Dated decor and amenities

Categories

Cleanliness
8.25
General comments indicate that the cleanliness is satisfactory, but some issues were noted.
Service
9.25
Staff were described as lovely and attentive, indicating a high level of service.
Location
9.25
The location is praised for being near a mall and freeway, which is a significant advantage.
Room Quality
8.25
Rooms were described as cozy and nice, but there were some dated elements mentioned.
Amenities
7.75
Some amenities were highlighted as good, but improvements in seating and variety were needed.
Value for Money
8.75
Guests feel the hotel offers good value, despite some minor setbacks.
Food and Beverage
7.75
Food was described positively, but breakfast variety was mentioned as needing improvement.
Overall Experience
8.75
Overall sentiment is positive, highlighting cleanliness and good location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:17

Property Description

Luxurious Amenities
Mercure Tangerang BSD City offers a range of luxurious amenities including an outdoor swimming pool, a fitness center, and free bikes for guests to explore the area.

Culinary Delights
Indulge in a culinary journey at the hotel's restaurant serving a variety of cuisines including Chinese, Indonesian, and local dishes. Halal and kosher options are also available upon request.

Convenient Location
Situated just 1.8 km from Indonesia Convention Exhibition, this 4-star hotel provides easy access to nearby attractions such as Pondok Indah Mall and Plaza Senayan. With free private parking and airport transfers, your stay is made hassle-free at Mercure Tangerang BSD City.

Book now for a luxurious and convenient stay at Mercure Tangerang BSD City!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8.5
Based on 330 reviews
Cleanliness: 8.25
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 7.75
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.75
G
GISELA • couple • es
8
Good location in BSD City.
Pros:

Staff was very friendly and helpful, although they didn´t really speak English. Nice working space for our team meetings. and nice breakfast.

Cons:

Lights worked a bit weird on some of our rooms and toilette lid looked a bit old and chipped. Unfortunately swimming pool was under repair (not lucky with the pools at hotels lately!) and although they offer to send us to another hotel it was really not convenient and we didn´t end up doing it.

As with all hotels in indonesia they don´t provide invoice as they consider booking is hte platform that should give the invoice.

2026-06-28 • via Nuitee
K
Kerryn • solo_traveller • au
10
Fantastic property, comfortable rooms and friendly staff!
Pros:

Fantastic property, comfortable rooms and friendly staff! The food was fantastic, and the breakfast had a wide range to choose from.

2026-06-28 • via Nuitee
D
DAESIK • solo_traveller • kr
10
2026-06-23 • via Nuitee
A
Ario • solo_traveller • id
8
2026-06-20 • via Nuitee
T
Trismil • solo_traveller • nl
8
Pros:

Uitgebreid ontbijt en goed. Personeel zeer vriendelijk. Parkeren is gratis, geen tijdslimiet. Kamer redelijk ruim. Voor sportliefhebbers, paddelbaan aanwezig...

Cons:

In de kamer weinig kastruimte....

2026-06-17 • via Nuitee
D
DAESIK • solo_traveller • kr
10
2026-06-11 • via Nuitee
S
shmigao • solo_traveller • de
7
2026-06-08 • via Nuitee
H
Hari • solo_traveller • id
10
2026-06-01 • via Nuitee
A
Ali • couple • ph
6
Pros:

Room was nice

Cons:

Gym wasn’t good and small pool was under maintenance

2026-05-30 • via Nuitee
D
David • extended_group • id
10
Pros:

the location near the mall is okay, lots of food there. suite room is very relaxing. tv also good. free netflix is very aprreciated.
overall staff also are very nice

Cons:

what i dont like it the fact if im in the bathtub i cannot open the blinds without worrying people from outside looking in. since i can see the bathroom & room from outside when i walked from the mall to the hotel

2026-05-25 • via Nuitee
S
Simon • solo_traveller • au
9
2026-05-21 • via Nuitee
C
Cherry • couple • id
8
Pros:

Very conveniently placed close to the mall? The facilities are also well maintained and everything was delivered as promised. The staffs were also kind and helpful.

2026-05-18 • via Nuitee
L
Lirim • couple • mk
7
2026-04-27 • via Nuitee
F
Franck • solo_traveller • fr
2
“Very disappointing – would not return”
Pros:

“The room is clean, modern and visually pleasant.”

Cons:

The Mercure Jakarta BSD City offers a clean, modern and visually pleasant room. Unfortunately, everything else falls far below the standards expected from a hotel within the group.
The service is clearly failing at every level. The examples below are only part of the issues encountered: in just two days, there were numerous and repeated problems.
Room service took more than one hour for an extremely simple request (just water), and it was even forgotten before I had to follow up. This is simply unacceptable.
Another telling example: when I asked for a car with driver for the day, I was told it had to be booked seven days in advance. In Jakarta, where this kind of service is readily available almost instantly everywhere, this response is incomprehensible and reflects a clear lack of professionalism.
The bedding is also disappointing, especially the pillows, which are extremely hard and uncomfortable, directly affecting the quality of sleep.
Finally, the breakfast is far below expectations. The selection is limited and heavily oriented towards local tastes, with no real international alternatives, and the overall quality is poor.
In summary, despite a decent room, the overall experience is bad. The level of service does not match what one would expect from a hotel of this category.
I do not recommend this property.

2026-04-26 • via Nuitee
S
shmigao • solo_traveller • de
10
2026-04-18 • via Nuitee
B
BICHITRA • solo_traveller • in
10
2026-04-18 • via Nuitee
R
Ryosuke • solo_traveller • jp
7
2026-04-17 • via Nuitee
耀文 • family_with_children • tw
10
2026-04-06 • via Nuitee
N
Neysa E Indriastanti • family_with_children • id
9
2026-04-03 • via Nuitee
A
Aldy • solo_traveller • id
10
2026-03-21 • via Nuitee