Crowne Plaza Adelaide by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.7 (3485 reviews)
27 Frome Street , Adelaide , au

Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent staff service
Great location and view
Cons:
Check-in process confusion
Slow elevators and bar services

Categories

Cleanliness
8.68
Clean modern large room, but issues with allergy reactions to bathroom products.
Service
8.85
Staff were excellent, but concerns about the check-in process and elevator assistance.
Location
9.19
Excellent central location with access to cafes and city facilities.
Room Quality
8.44
Rooms were comfortable but some reported tight spaces and issues with furniture.
Amenities
8.67
Gym and pool facilities were nice, but bar services could be improved.
Value for Money
8.33
Overall pricing was reasonable but some felt it was a bit high for the experience.
Food and Beverage
8.58
Breakfast options were loved, but coffee service was lacking.
Overall Experience
8.85
Very enjoyable stay with multiple positive aspects but some areas needed improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:04

Property Description

Adelaide's Highest Restaurant: Enjoy stunning views while dining at Crowne Plaza Adelaide's highest restaurant, offering a unique culinary experience.

Outdoor Heated Swimming Pool and Poolside Bar: Unwind by the outdoor heated swimming pool or sip on a cocktail at the poolside bar, perfect for relaxation and socializing.

Concierge Service and Free WiFi: Benefit from top-notch service with a concierge desk and stay connected with complimentary WiFi throughout the property.

Experience luxury and convenience at Crowne Plaza Adelaide. Book now for an unforgettable stay!

Important information:

Please note that there is a 1.9% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ADL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 38 per day.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 3485 reviews
Cleanliness: 8.68
Service: 8.85
Location: 9.19
Room Quality: 8.44
Amenities: 8.67
Value for Money: 8.33
Food and Beverage: 8.58
Overall Experience: 8.85
T
teresaeG4341AL Family
2
Revolting 🤮
Pros:

After 2 unanswered emails I now must leave this review and unfortunately it is not good. I would never go back to this place after gagging on a large chunk of hair that was in my food after waiting 30 minutes after everyone else at my table had their food. Absolute disgrace and not what I expect from a so called 5 star restaurant. Disgusting. Maybe put hair nets on your chefs because we went past the kitchen and they weren’t wearing any..

2026-06-13 via Tripadvisor
D
Diane couple au
7
Pros:

They can have a full review when I get my ‘bond’ back that they’ve been holding onto for a month!

2026-06-13 via Nuitee
M
Malcolm solo_traveller au
8
2026-06-13 via Nuitee
K
Karl couple au
9
Fantastic location, exceptional rooms, Value for money
Pros:

Walking distance to all the good spots
Beautiful and clean

Cons:

Nil

2026-06-11 via Nuitee
M
Marshall couple au
10
2026-06-11 via Nuitee
W
William solo_traveller au
8
2026-06-11 via Nuitee
B
Benjamin couple au
8
Pros:

Solid 4 star hotel. Nice staff, clean rooms and quiet.

2026-06-10 via Nuitee
A
Aaron solo_traveller au
10
2026-06-10 via Nuitee
A
Amanda couple au
7
2026-06-09 via Nuitee
E
Eve couple au
8
2026-06-09 via Nuitee
S
Sharryn couple au
10
Location, close to Rundle street.
Pros:

Location, comfortable bed. Lovely room. Coffee machine. Free water and a gorgeous little bottle in fridge to refill at water station in reception. So many breakfast options. Staff very friendly and helpful.

Cons:

Nothing I could find during my stay,

2026-06-08 via Nuitee
T
Terri couple au
10
2026-06-08 via Nuitee
S
Shivani couple au
7
2026-06-08 via Nuitee
T
Thomas extended_group de
10
Alles bestens
2026-06-08 via Nuitee
R
Robyn extended_group au
9
wonderful
Pros:

Location, size of room and attention to detail

Cons:

nothing

2026-06-08 via Nuitee
R
Roma couple au
10
Great location, cleans and tidy rooms, breakfast buffet was good.
Pros:

It was clean, lots of space, and breakfast was good!

Cons:

Checking in was a little busy, and the line up outside the lift felt messy!

2026-06-08 via Nuitee
Q
Q7840EUdanl Couples Bunbury, Western Australia
10
Loved our Rooms
Pros:

Enjoyed our stay at the hotel, 2 nights in Room 410 and an additional night in Room 822 when we returned from Kangaroo Island. Outstanding staff throughout and very professional. Stored our luggage while on tour and all in readiness in the room on our return. Appreciated the early access to our room when initially arrived. Both rooms spacious and bright, the beds comfortable and amenities more than adequate for our needs.

2026-06-07 via Tripadvisor
J
Janet solo_traveller nz
10
Excellent hotel, awesome bar and meeting area in reception, great views, classy all round.
Pros:

good

2026-06-07 via Nuitee
P
Peter couple au
8
2026-06-05 via Nuitee
P
Pamela couple au
9
2026-06-05 via Nuitee