Crowne Plaza Adelaide by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.7 (3536 reviews)
27 Frome Street , Adelaide , au
+61870772222

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent staff service
Great location and view
Cons:
Check-in process confusion
Slow elevators and bar services

Categories

Cleanliness
8.68
Clean modern large room, but issues with allergy reactions to bathroom products.
Service
8.85
Staff were excellent, but concerns about the check-in process and elevator assistance.
Location
9.19
Excellent central location with access to cafes and city facilities.
Room Quality
8.44
Rooms were comfortable but some reported tight spaces and issues with furniture.
Amenities
8.67
Gym and pool facilities were nice, but bar services could be improved.
Value for Money
8.33
Overall pricing was reasonable but some felt it was a bit high for the experience.
Food and Beverage
8.58
Breakfast options were loved, but coffee service was lacking.
Overall Experience
8.85
Very enjoyable stay with multiple positive aspects but some areas needed improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:04

Property Description

Adelaide's Highest Restaurant: Enjoy stunning views while dining at Crowne Plaza Adelaide's highest restaurant, offering a unique culinary experience.

Outdoor Heated Swimming Pool and Poolside Bar: Unwind by the outdoor heated swimming pool or sip on a cocktail at the poolside bar, perfect for relaxation and socializing.

Concierge Service and Free WiFi: Benefit from top-notch service with a concierge desk and stay connected with complimentary WiFi throughout the property.

Experience luxury and convenience at Crowne Plaza Adelaide. Book now for an unforgettable stay!

Important information:

Please note that there is a 1.9% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ADL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 38 per day.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 3536 reviews
Cleanliness: 8.68
Service: 8.85
Location: 9.19
Room Quality: 8.44
Amenities: 8.67
Value for Money: 8.33
Food and Beverage: 8.58
Overall Experience: 8.85
B
Belinda • solo_traveller • au
9
Pros:

Close to illuminate Adelaide attractions

2026-07-04 • via Nuitee
R
Rachael • couple • au
9
Brilliant
Pros:

Great service

Cons:

Easy location

2026-07-04 • via Nuitee
M
Max • couple • au
9
2026-07-04 • via Nuitee
J
Julie • couple • au
9
2026-07-02 • via Nuitee
M
Melissa • couple • au
10
Pros:

Restaurant was lovely

Cons:

N/A

2026-07-02 • via Nuitee
C
Carly • solo_traveller • au
10
Pros:

Facilities and location were amazing. Breakfast is a must and the views, spectacular!

2026-07-02 • via Nuitee
D
Dylan • couple • au
9
Lovely stay and would book it again
Pros:

New updated decor, breakfast, staff and location

2026-07-02 • via Nuitee
S
Sylvia • couple • au
9
2026-07-02 • via Nuitee
M
Mia • couple • au
10
2026-07-01 • via Nuitee
A
Aditya • solo_traveller • au
10
2026-07-01 • via Nuitee
A
Andrew • couple • au
9
All of the Staff were excellent and made the stay so enjoyable
2026-06-29 • via Nuitee
B
Ben • extended_group • au
9
2026-06-29 • via Nuitee
A
Amanda • couple • au
9
Location is great and terrific room view and ammenities
Pros:

Excellent location and lovely room with views. Decor great and amenities. Enjoyed the happy hour drink in the bar and late check out as we are members

Cons:

Enjoyed it all

2026-06-29 • via Nuitee
G
Georgia • couple • au
8
2026-06-29 • via Nuitee
R
Rachel • family_with_children • au
9
Wonderful and comfortable stay. Would recommend to others visiting Adelaide.
Pros:

Clean and spacious room. Excellent location between trams, parks, restaurants and city centre.

Cons:

Our room was next to the service lift which was noisy at certain times of the night. Otherwise nothing I did not like.

2026-06-28 • via Nuitee
J
Jane • couple • au
8
2026-06-28 • via Nuitee
F
Faizullah • solo_traveller • au
10
2026-06-28 • via Nuitee
A
Asha • solo_traveller • au
8
Pros:

Friendly staff, especially during breakfast in the morning. I wish I'd gotten the attentive staff members name! Fab location close to everything. Generous, clean room.

Cons:

Only negative is the shower temperature was inconsistent. Good pressure but hot and cold. Standard city noise in the morning, not the hotel just something to be aware of in the heart of town.

2026-06-27 • via Nuitee
S
Sarah • couple • au
9
Great facilities, modern, comfortable rooms and friendly staff..
Pros:

Everything was clean, comfortable, modern.

Cons:

Only complaint is reception being in the middle of the hotel so lift to reception then back in lift to be able to leave.

2026-06-27 • via Nuitee
S
Simon • couple • au
10
Comfortable, easy and lovely
Pros:

Everything

Cons:

No complaints

2026-06-27 • via Nuitee