Crowne Plaza Adelaide by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.7 (3436 reviews)
27 Frome Street , Adelaide , au

Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent staff service
Great location and view
Cons:
Check-in process confusion
Slow elevators and bar services

Categories

Cleanliness
8.68
Clean modern large room, but issues with allergy reactions to bathroom products.
Service
8.85
Staff were excellent, but concerns about the check-in process and elevator assistance.
Location
9.19
Excellent central location with access to cafes and city facilities.
Room Quality
8.44
Rooms were comfortable but some reported tight spaces and issues with furniture.
Amenities
8.67
Gym and pool facilities were nice, but bar services could be improved.
Value for Money
8.33
Overall pricing was reasonable but some felt it was a bit high for the experience.
Food and Beverage
8.58
Breakfast options were loved, but coffee service was lacking.
Overall Experience
8.85
Very enjoyable stay with multiple positive aspects but some areas needed improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:04

Property Description

Adelaide's Highest Restaurant: Enjoy stunning views while dining at Crowne Plaza Adelaide's highest restaurant, offering a unique culinary experience.

Outdoor Heated Swimming Pool and Poolside Bar: Unwind by the outdoor heated swimming pool or sip on a cocktail at the poolside bar, perfect for relaxation and socializing.

Concierge Service and Free WiFi: Benefit from top-notch service with a concierge desk and stay connected with complimentary WiFi throughout the property.

Experience luxury and convenience at Crowne Plaza Adelaide. Book now for an unforgettable stay!

Important information:

Please note that there is a 1.9% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ADL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 38 per day.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 3436 reviews
Cleanliness: 8.68
Service: 8.85
Location: 9.19
Room Quality: 8.44
Amenities: 8.67
Value for Money: 8.33
Food and Beverage: 8.58
Overall Experience: 8.85
P
Peter couple au
10
Great
Pros:

Restaurant

Cons:

Nil

2026-05-16 via Nuitee
M
Michael couple au
9
2026-05-16 via Nuitee
D
Deacon couple au
9
2026-05-16 via Nuitee
F
Fiona solo_traveller au
9
2026-05-16 via Nuitee
E
Ekaterina couple au
10
2026-05-15 via Nuitee
P
Peter couple au
8
Nice but not worth what they charge.
Pros:

Nothing stood out

Cons:

That you go to what l thought was a check in desk only to find out checkin was on 10th floor

2026-05-13 via Nuitee
O
Omid solo_traveller au
10
Pros:

The property was very clean, comfortable and in a great location. The staff were friendly and helpful, and the check-in process was easy. I also liked how quiet and relaxing the hotel was during my stay.

2026-05-11 via Nuitee
S
Singh couple au
10
2026-05-11 via Nuitee
C
Cassandra solo_traveller au
8
2026-05-10 via Nuitee
M
Mark solo_traveller au
8
Pros:

Great location and facilities

Cons:

Noise from adjoining room

2026-05-10 via Nuitee
R
Rose solo_traveller au
9
2026-05-10 via Nuitee
A
Amanda solo_traveller au
10
2026-05-10 via Nuitee
N
Nathalie couple nc
9
2026-05-09 via Nuitee
T
Tam solo_traveller au
8
2026-05-08 via Nuitee
C
Christine couple au
7
Disappointed
Pros:

Location

Cons:

TV did not work for 2 nights, Car parking was a bit strange. Wanted to book for a 5th night but they increased their price by $100 so moved to another hotel. Similar location and better value all round.

2026-05-08 via Nuitee
K
Kasharn couple au
10
2026-05-08 via Nuitee
T
Tammy couple au
8
The beds and pillows are so comfortable. It was a lovely, stylish hotel with very friendly staff.
Pros:

The staff were accommodating and allowed us an earlier check-in as we arrived into Adelaide earlier than expected.

I don't like the late 3pm check-in. It is too late. 2pm is better.

We left the hotel at 4:30am to catch our flight, so did appreciate we could get in by 1:30pm.

Cons:

I wish they had a sauna onsite.

2026-05-08 via Nuitee
H
Hannah solo_traveller au
8
Amazing Hotel with wonderful staff.
Pros:

Absolutely loved the comfort of the beds!!
Check in lady on the ground floor was extremely accommodating with holding my bags until I could check in then she rang me when my room was ready! The gentleman who checked me out was also so lovely and chirpy which was fantastic to see.

Cons:

The only downfall and it wasn't even bad would of been preferred to be on a higher floor due to kids in the pool area been quite loud but that was so minor I just let it go. Couldn't really fault anything

2026-05-06 via Nuitee
T
TRUDY couple au
8
Very comfortable well located hotel
2026-05-05 via Nuitee
P
Pettigrove couple au
9
Would stay again as beautiful hotel. Probly wouldnt splurge on a pricier room again though
Pros:

It was a beautiful hotel f

Cons:

Tv services/signal was down so we couldnt stream all friday
We wanted to watch an afl game and didnt know it was a showdown on. So couldnt watch fremantle game anywhere. Had to watch on our mobiles.


Couldnt stream netflix on the tv only disney

2026-05-04 via Nuitee