Hotel Arbaso

Hotels
•
Independent
9.6 (143 reviews)
Calle Fuenterrabía 24, San Sebastián, Gipuzkoa, 20004 , San Sebastián , ES
34-843931400

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Facilities

Proposal/romance packages available
Express check-out
Free bicycles on site
Fireplace in lobby
Electric car charging station
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Noise from construction
Unfriendly restaurant staff
Issues with air conditioning

Categories

Cleanliness
9.16
General positive sentiment but mentioned issues with strong chemical taste of water and construction noise.
Service
10
Positive experiences noted with staff being friendly and helpful, but a lack of response from management regarding complaints.
Location
10
Excellent location, centrally located and walkable to attractions.
Room Quality
9.16
Rooms generally well-maintained though some comments indicate issues like noise and size.
Amenities
9.66
Mentioned minimal amenities, though a complimentary minibar was appreciated.
Value for Money
9.66
For the price, some guests felt amenities were minimal.
Food and Beverage
9.16
Restaurant service criticized; guests felt unwelcome when trying to use the restaurant after hours.
Overall Experience
10
Mixed experiences due to both highlights and significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 01:23

Property Description

Experience the charm of San Sebastián at Hotel Arbaso, where modern luxury meets Basque brilliance.

Recreational Amenities: Elevate your stay with our exceptional recreational facilities, including a 24-hour fitness center and a soothing steam room that will leave you feeling rejuvenated.

Gastronomic Delight: Savor exquisite Basque cuisine at our fine-dining restaurant, Narru, complete with a cozy bar/lounge. Enjoy room service during limited hours or indulge in a delicious cooked-to-order breakfast daily.

Comfort & Connectivity: Unwind in one of our 50 elegantly designed rooms featuring premium bedding, minibars, and complimentary Wi-Fi. Each bathroom is stocked with luxurious toiletries to enhance your comfort.

Don’t miss out on this opportunity for an unforgettable getaway. Book your stay at Hotel Arbaso now!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

9.6
Based on 143 reviews
Cleanliness: 9.16
Service: 10
Location: 10
Room Quality: 9.16
Amenities: 9.66
Value for Money: 9.66
Food and Beverage: 9.16
Overall Experience: 10
H
HUNG-CHUN • couple • tw
9
2026-05-29 • via Nuitee
G
George • couple • us
9
An excellent albeit expensive boutique hotel in one of Spain's most enjoyable cities.
Pros:

Great location in the heart of the modern city but within a 20 minute walk of the Old Town. Staff was exceptional in assisting with requests. Food and drink at Barru was very good.

Cons:

For the price we paid, the room should have been larger.

2026-05-28 • via Nuitee
G
Gavin • couple • gb
10
2026-05-27 • via Nuitee
V
Vania • solo_traveller • es
10
Hotel encantador y comodo
Pros:

Diseño exquisito, personal muy amable, habitación y baño muy cómodo, personal durante el desayuno cercano y atento.

Cons:

Todo perfecto. Quizas tener algo más de amenities (crema pelo, cepillo y oasta de dientes)

2026-05-26 • via Nuitee
A
Anne • couple • us
9
Nice hotel in a good location
Pros:

The location is perfect for exploring Porto. Room comfortable.

Cons:

They need a lobby where you can sit as you wait for friends or a cab after you check out.

2026-05-25 • via Nuitee
R
Robert • extended_group • gb
8
Great place to stay , but don’t eat breakfast at the hotel .
Pros:

Excellent hotel , good rooms , good location

Cons:

Terrible Breakfast .

2026-05-25 • via Nuitee
L
Luz Marina • couple • co
10
Pros:

Las almohadas , la ropa de cama , las toallas
Excelente calidad .

2026-05-22 • via Nuitee
I
Ina • extended_group • de
9
2026-05-19 • via Nuitee
D
Daniel • solo_traveller • ch
9
2026-05-19 • via Nuitee
A
Azalea • couple • co
10
Fantastic hotel in San Sebastian!
Pros:

Everything

Cons:

N/A

2026-05-17 • via Nuitee
C
Christopher • solo_traveller • gb
10
2026-05-16 • via Nuitee
I
Izadora • couple • br
10
2026-05-15 • via Nuitee
P
paul • couple • us
9
Fabulous Hotel for San Sebastián
Pros:

Great ambience and overall good service with a nice restaurant built into the hotel. Location right next to beautiful church!

Great bed and shower

Style and mini fridge full of snacks and local drinks was a nice touch!

Cons:

35 euro parking is standard but that was only nit!

2026-05-14 • via Nuitee
C
Carol • couple • gb
8
We enjoyed San Sebastián but the hotel was over priced for 4 star. We then spent time in Bilbao in a 5 star hotel which
Pros:

Location

Cons:

Choice for The breakfast was not very good. Some staff were pleasant and helpful but others were not. The reception was just a table with a lap top resembling more a coffee shop than a hotel and some of the team didn't acknowledge you.

2026-05-13 • via Nuitee
A
Arantxa • solo_traveller • es
9
2026-05-11 • via Nuitee
T
Toshinobu • couple • jp
10
2026-05-06 • via Nuitee
R
Rustam • couple • ua
10
2026-05-05 • via Nuitee
M
marina • couple • fr
10
2026-05-05 • via Nuitee
A
Anna Hees • couple • de
10
City Stay San Sebastian
Pros:

From the check in to the last breakfast and check out everything was exceeding our expectations.
Wonderful and very supportive staff, the room was clean, the bathroom huge and had all needed amenities. Nothing more I could have wished for.

2026-05-04 • via Nuitee
T
TIAGO • family_with_children • pt
9
Pros:

Design moderno, decoração, simpatia e aconselhamento dos funcionários de receção, localização muito central

Cons:

Oferta de pequeno almoço limitada

2026-05-04 • via Nuitee