Phoenix Hotel Liverpool

Hotels
8 (2251 reviews)
46/48 Foley street Kirkdale , Liverpool , gb
+44 151 207 1299

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Heating
Family rooms
Luggage storage
Express check-in/check-out
Bar
Breakfast in the room
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Amenities lacking

Categories

Cleanliness
7.5
Some concerns about room cleanliness due to reported issues with maintenance and leaks.
Service
9
Staff were friendly and accommodating throughout the stay.
Location
8.5
Convenient location for visitors to Anfield and city center.
Room Quality
7.5
Mixed opinions on room quality; positive aspects overshadowed by maintenance issues.
Amenities
7
Lack of basic items like soap and toilet brush noted as issues.
Value for Money
8.5
Generally perceived as good value despite some shortcomings.
Food and Beverage
8
Not specifically mentioned but deemed acceptable.
Overall Experience
8
Guests had a mixed but overall positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 05:46

Property Description

Luxurious Accommodation
Experience comfort and style at Phoenix Hotel Liverpool, located just 1.6 km from Anfield Stadium. Our 4-star hotel offers modern non-smoking rooms with free WiFi, ensuring a relaxing stay for our guests.

Convenient Amenities
Enjoy the convenience of a bar on-site and luggage storage facilities, along with a helpful staff ready to assist with any arrangements you may need. Whether it's a shuttle service or local recommendations, we've got you covered.

Prime Location
Situated near major attractions such as Lime Street Train Station and Royal Court Theatre, exploring the vibrant city of Liverpool is a breeze. Plus, with Liverpool John Lennon Airport just 15 km away, your journey to Phoenix Hotel Liverpool is seamless.

Ready to experience the best of Liverpool? Book your stay at Phoenix Hotel Liverpool now.

Important information:

Acceptance of Terms and Conditions – Upon booking your room you will be deemed to have accepted these terms and conditions. A further copy will be provided on check in.

For purposes of identification verification – the card used to pay for your stay must be presented on check in. Photographic ID is also requested, acceptable forms of ID are:
- Passport
- Drivers license
- ID card

If you are unable to provide identification the Phenix Hotel Liverpool reserve the right to refuse access to the room.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 2251 reviews
Cleanliness: 7.5
Service: 9
Location: 8.5
Room Quality: 7.5
Amenities: 7
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8
K
keith_dodds1978 • solo_traveller • gb
8
Lovely Room.
Pros:

Room was excellent, large well decorated and features were excellent. Bathroom excellent big shower.
Bed was very comfy I didn't want to get up.
Part of a pub which is good for a pint.
Lady was nice and friendly who booked me in.

Cons:

The image on booking.com isn't the image you see in real life
Socket

under table was hanging off
View out window was weed, rubbish and a wall. but didn't bother me but would others.

2026-08-21 • via Nuitee
A
Ann Marie • solo_traveller • ie
8
Pros:

The staff were very friendly and the room was very modern with a big bathroom, large smart TV and nicely decorated.

Cons:

Unfortunately, the appearance from the outside lets it down. There is a sign saying it will be updating the outside soon. But this did not affect our stay once we saw the bar and room.

2026-08-20 • via Nuitee
R
Raymond • couple • gb
10
2026-08-19 • via Nuitee
A
andrea • couple • gb
1
Awful, based on our room and bar no idea how 4star and our room was just appalling and NOT Deluxe
Pros:

Nothing, the room was not deluxe at all. Could not see how it is 4 star was awful

Cons:

Everything, lumpy bed, mould came out of jets in bath which took over 20min to fill. Tried to shower off the mould and couldn’t get overhead to work and the bracket for the handheld part was broken so had to hold in hand. Mould round bath. Bath panel not fixed, holes in wall, light falling out ceiling, filthy velux. Uneven floor, that moved as you stood on it, TV that stuck out into room that banged head on as position lethally. Was not 20m2 as advertised for deluxe lucky if 10m2. Temperature of room was 26c when arrived, no AC, turned it off opened windows and hard to sleep as so hot, in morning it was 27 even though turned off all night. No lift so luckily we could walk up stairs. We even queried this room was deluxe and advised it was and if not happy to complain via email/booking agent

2026-08-17 • via Nuitee
B
behrad • couple • gb
10
Pros:

Their cleaner was an elderly lady who was very professional.

2026-08-16 • via Nuitee
R
Robert • couple • gb
10
The hotel is nice, the staff are kind and friendly
Pros:

The staff were super kind and friendly

Cons:

Everything was great

2026-08-15 • via Nuitee
S
Sophie • solo_traveller • gb
9
Phoenix Hotel Liverpool
Pros:

We liked the modern contemporary decor in an old looking building. The rooms were very comfortable but a bit warm in the middke of a heatwave!

Cons:

There was a fairly large deposit taken for a one night stay that we were not expecting which ate into our budget for our stay but we were told this would be returned in 7-10 days. It's been a week and no refund of deposit as yet. I think it was a bit pricey for how long we were there for but overall, the staff were very accommodating. There was no kitchen there so there was no option for breakfast, lunch or dinner.

2026-08-15 • via Nuitee
A
Aileen • extended_group • ie
9
Would definitely return day. Hotel was very comfortable stay. Staff were so friendly and nothing was too much trouble.
Pros:

Location is ideal if attending a game at Anfield as it’s a 15 minute walk. Bus stop is located nearby if you want to go into the city centre.

2026-08-13 • via Nuitee
J
Julie • solo_traveller • gb
10
Great hotel
Pros:

Everything.
Alway feel very welcome when we arrive.
Staff Always very accomadating.
This is our 1st choice hotel in liverpool.

Cons:

Nothing not to like

2026-08-13 • via Nuitee
A
Andrea • solo_traveller • it
6
2026-08-12 • via Nuitee
M
Michael • family_with_children • gb
1
2026-08-12 • via Nuitee
R
Richards • solo_traveller • gb
8
Very helpful staff
Pros:

Staff were very helpful and accommodating and made us feel very welcome.
Location was ideal for what we needed it for.

Cons:

It was very hot in the room but can't be helped with the warm weather we're enjoying at the moment

2026-08-10 • via Nuitee
A
Adele • couple • gb
6
Did for one night.
Pros:

Easy to find.

Cons:

Rooms and hotel smelt of damp. Dingy bedroom.
Added a £150 fee on which was not easily accessible in the small print so was told on arrival and had to pay £150 upfront on card which didn’t go back into account for 14 days.

2026-08-10 • via Nuitee
L
luke • solo_traveller • gb
3
Nice staff, but in need of some improvements. Not family friendly.
Pros:

Staff were friendly, although no one was to be seen in the morning.

Cons:

It was not clean, the bed was uncomfortable, the fan wasn't any good so the room was roasting, the whole property was in poor condition overall.

There was live music on until late, and they put me in a room knowing I had a 6 year, above the bar area.

2026-08-09 • via Nuitee
M
Melissa • couple • gb
10
2026-08-06 • via Nuitee
A
Andrea • couple • it
9
2026-08-03 • via Nuitee
L
Lisa • solo_traveller • gb
7
Not what I expected
Pros:

It's was clean and so comfortable, the bed was amazing and the jet bath very enjoyable

Cons:

There were a few things broken in the room, the bathroom door and tiles around the bath. The shower screen didn't stay on the bath and kept banging against the sink which could make it smash if not careful.

2026-08-03 • via Nuitee
S
Stewart • family_with_children • gb
8
Simple honest hotel. Run by great people.
Pros:

Friendly helpful staff, and the hotel was perfect for our needs. Will defo use again when we come back to Liverpool.

Cons:

I was very happy in general to be fair. If im forced to say what i didn’t like. Is it will be lovely when the new logo is revamped.

2026-08-02 • via Nuitee
J
Jennifer • solo_traveller • gb
8
Pros:

It's very close to Anfield, so perfect for gigs or football

Cons:

No way to manage the temperature of the room

2026-08-02 • via Nuitee
K
Kayleigh • couple • gb
1
Awful, would not recommend unless you like bad mould in your room
Pros:

Nothing. The location was poor, there was no secure parking like it stated. The bins were overflowing outside the front of the hotel, the lock to the room was smashed off the door. The shower and bathroom was filthy and the room was full of black mould. We left after 10 minutes.

Cons:

See above

2026-08-02 • via Nuitee