Phoenix Hotel Liverpool

Hotels
8 (2210 reviews)
46/48 Foley street Kirkdale , Liverpool , gb
+44 151 207 1299

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Heating
Family rooms
Luggage storage
Express check-in/check-out
Bar
Breakfast in the room
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Amenities lacking

Categories

Cleanliness
7.5
Some concerns about room cleanliness due to reported issues with maintenance and leaks.
Service
9
Staff were friendly and accommodating throughout the stay.
Location
8.5
Convenient location for visitors to Anfield and city center.
Room Quality
7.5
Mixed opinions on room quality; positive aspects overshadowed by maintenance issues.
Amenities
7
Lack of basic items like soap and toilet brush noted as issues.
Value for Money
8.5
Generally perceived as good value despite some shortcomings.
Food and Beverage
8
Not specifically mentioned but deemed acceptable.
Overall Experience
8
Guests had a mixed but overall positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 05:46

Property Description

Luxurious Accommodation
Experience comfort and style at Phoenix Hotel Liverpool, located just 1.6 km from Anfield Stadium. Our 4-star hotel offers modern non-smoking rooms with free WiFi, ensuring a relaxing stay for our guests.

Convenient Amenities
Enjoy the convenience of a bar on-site and luggage storage facilities, along with a helpful staff ready to assist with any arrangements you may need. Whether it's a shuttle service or local recommendations, we've got you covered.

Prime Location
Situated near major attractions such as Lime Street Train Station and Royal Court Theatre, exploring the vibrant city of Liverpool is a breeze. Plus, with Liverpool John Lennon Airport just 15 km away, your journey to Phoenix Hotel Liverpool is seamless.

Ready to experience the best of Liverpool? Book your stay at Phoenix Hotel Liverpool now.

Important information:

Acceptance of Terms and Conditions – Upon booking your room you will be deemed to have accepted these terms and conditions. A further copy will be provided on check in.

For purposes of identification verification – the card used to pay for your stay must be presented on check in. Photographic ID is also requested, acceptable forms of ID are:
- Passport
- Drivers license
- ID card

If you are unable to provide identification the Phenix Hotel Liverpool reserve the right to refuse access to the room.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 2210 reviews
Cleanliness: 7.5
Service: 9
Location: 8.5
Room Quality: 7.5
Amenities: 7
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8
A
Alex • couple • gb
10
2026-07-25 • via Nuitee
V
Victoria • couple • gb
8
Lovely comfortable stay
Pros:

Perfect location
Parking on sight
Collide to amenities

2026-07-25 • via Nuitee
R
Rosemary • couple • gb
4
Staff were great but wouldn’t stay here again due to poor facilities and lacking maintenance.
Pros:

Comfortable bed, shower was excellent. £6.50 taxi to the Liver Building. Staff very friendly and helpful.

Cons:

Window only opened a little and there was no fan on a very hot night. There was no wardrobe. There was nowhere to hang towels or clothes in the bathroom. Toilet roll holder was very difficult to reach. The door would not lock.Only 3 small pots of milk so not able to have a cuppa.

2026-07-25 • via Nuitee
C
Craig • couple • au
8
Pros:

Conveniently located, short distance by bus to the downtown district.

Cons:

Nothing, very happy with the experience

2026-07-24 • via Nuitee
O
Ortigala • family_with_children • ar
6
2026-07-23 • via Nuitee
A
alan • solo_traveller • gb
10
2026-07-21 • via Nuitee
L
Leigh • couple • au
5
It was ok but lacking in many ways
Pros:

The staff were very friendly

Cons:

The property is very tired. The rooms were not made up daily and we had to ask for toilet paper. The supplies were not topped up regularly. We asked for tissues as the box was empty but they never replaced them. The fan in our room didn’t work.
The sign outside was appalling and the property outside was falling apart and needed to be cleaned.
On multiple occasions we asked for things but they were never delivered.
The pub ran out of wine and multiple beers on tap were not working.
The pictures on booking.com are not a true representation of the property.

2026-07-21 • via Nuitee
R
Roger • couple • au
6
It was convenient for us. It was only a £7 taxi fare to the City.
Pros:

Very friendly staff and the direct taxi phone in the bar. However if the bar is closed you cannot get to it.

Cons:

Our room had a window that opened into the beer garden, so consequently it smelled of cigarettes. Our towels were thin and one had a hole in it. I had to ask for toilet paper. Our room was never cleaned during our stay. When we arrived, I was shocked by the hotel sign as it is definitely not the same as the website.

2026-07-21 • via Nuitee
A
Aran • solo_traveller • gb
8
2026-07-20 • via Nuitee
S
SIMON • couple • gb
7
2026-07-19 • via Nuitee
C
Colin • couple • gb
8
2026-07-19 • via Nuitee
W
William • solo_traveller • gb
5
2026-07-18 • via Nuitee
L
leighton • couple • gb
7
easy going and fair for the price.
Pros:

To Start off Skye was lovely a really nice girl, easy to chat to and down to earth. She was doing drinks and hotel queries at the same time and good on her she coped well. its not a polished place but the rooms were clean and decent, maybe needs small bits of maintenance and would be much better. Its probably two star but the bar is okay and rooms decent enough for a couple of nights. If you taking pictures of light sockets and looking for fault its not for you but its an authentic place and they are nice people.

Cons:

Room was a little hot, maybe a fan at least in hot weather.

2026-07-16 • via Nuitee
D
Don • extended_group • ie
9
2026-07-16 • via Nuitee
R
Robyn • solo_traveller • gb
10
Pros:

Staff very friendly and helpful.

Cons:

The outside looked abit off putting but inside is lovely.

2026-07-16 • via Nuitee
L
Leigh-ann • solo_traveller • gb
10
2026-07-14 • via Nuitee
M
Michelle • couple • au
5
Not a 4 star hotel
Pros:

Property was ok!
Can’t get food, tea and coffee 3 tea bags and 3 coffee no milk..
Spent 2 day and never serviced room..

Cons:

Nothing really I wouldn’t stay again…

2026-07-13 • via Nuitee
S
Staite-Loveridge • solo_traveller • gb
5
Not terrible, small tweaks and could have been better, staff were nice and friendly.
Cons:

The rooms were extremely hot, I asked for a fan and was told they had 2 and these had been given out. I left at 7am as I could no longer cope with the room temprature.

2026-07-13 • via Nuitee
A
Alesi • couple • gb
5
Just for a one night stay
Pros:

Nothing

Cons:

Rooms uncomfortable

2026-07-13 • via Nuitee
S
Susan • solo_traveller • gb
7
Had a few issues with the booking but they were resolved. Great weekend
Pros:

Beds were clean and comfy. Room was stylish

Cons:

Heat in room, (hot weekend) only a fan so room did not cool down. Could have done with mini fridge.

2026-07-12 • via Nuitee