Holiday Inn Express & Suites - Roanoke – Civic Center

Hotels
•
Holiday Inn Express
9 (1172 reviews)
1303 Williamson Road , Roanoke , us
+1 540-900-2312

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Amenities
Overall Experience
Cons:
Service Issues
Limited Breakfast Choices

Categories

Cleanliness
9.33
All mentioned reviews highlight cleanliness consistently, indicating a well-maintained property.
Service
8.8
Some reviews mention delays and issues with front desk service, slightly lowering the score.
Location
9.34
The convenience of the location to local attractions is noted positively in multiple reviews.
Room Quality
8.79
The rooms were described positively, but there were some mix-ups regarding accommodations.
Amenities
9.32
Positive mentions of available amenities like snacks and microwaveable food.
Value for Money
8.78
Value is perceived as good, but some complaints suggest room for improvement.
Food and Beverage
8.33
Mixed reviews on breakfast quality; some found it lacking variety.
Overall Experience
9.3
Overall sentiment is positive, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:11

Property Description

Convenient Location
Located in Roanoke, Holiday Inn Express & Suites - Roanoke – Civic Center is just steps away from the Civic Center and a short distance from popular attractions like the Science Museum of Western Virginia Hopkins Planetarium and Mill Mountain Zoo.

Modern Amenities
Enjoy a comfortable stay with amenities such as a fitness centre, indoor pool, and free WiFi throughout the property. The hotel also offers express check-in and check-out for your convenience.

Comfortable Rooms
Relax in air-conditioned rooms equipped with everything you need, including a coffee machine, microwave, and flat-screen TV. Each room features a private bathroom and cozy bedding for a restful night's sleep.

Book your stay at Holiday Inn Express & Suites - Roanoke – Civic Center for a memorable experience in Roanoke.

Important information:

Please note that the property does not accept reservations from local residents and within an approximate 60 mile radius.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$0 per person per night when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1172 reviews
Cleanliness: 9.33
Service: 8.8
Location: 9.34
Room Quality: 8.79
Amenities: 9.32
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.3
M
Myrian • family_with_children • us
9
Cons:

The rooms were not even in the same floor.

2026-07-24 • via Nuitee
T
Thomas • solo_traveller • us
10
2026-07-23 • via Nuitee
L
Lorie • extended_group • us
10
Good
Pros:

Breakfast was good. Room was clean it was nice having the shampoo and conditioner in the room.

Cons:

Pool was nice but we stepped out to the patio and had no way back into the pool unless we walked all the way to the other door. The price jack up for a concert was crazy! One night was like 150 the next night $400!!!

2026-07-22 • via Nuitee
N
NLC • solo_traveller • us
10
Pros:

Seemed newly updated - clean - well maintained - wonderful staff.

Cons:

Nothing.

2026-07-21 • via Nuitee
T
Troy • solo_traveller • us
10
2026-07-19 • via Nuitee
A
Anita • couple • us
10
Very nice and clean!
Pros:

Clean and friendly

Cons:

The bed was a little hard but everything else was great.

2026-07-18 • via Nuitee
A
ANTONIO • family_with_children • co
5
Pros:

Las instalaciones

Cons:

La persona que nos hizo el check in (Morgan) nos trató muy mal y nos hizo sentir terrible

2026-07-16 • via Nuitee
G
Giulianna • family_with_children • us
10
Pros:

The staff were very friendly and respectful. The entire place was clean. And the pool and gym were cleaned regularly.

Cons:

The tv wouldn’t connect to my switch.

2026-07-13 • via Nuitee
A
angela • extended_group • us
8
Pros:

Friendly check in and clean

Cons:

They were holding a photo shoot in front lobby the women were trashy it would have been more appropriate for them to have held in a private room of hotel!

2026-07-13 • via Nuitee
K
Keonna • solo_traveller • us
8
2026-07-11 • via Nuitee
A
Angela • solo_traveller • us
9
It was fine
Pros:

Location was close to many attractions.

Cons:

I wish there were more breakfast options.

2026-07-09 • via Nuitee
H
Hernandez • solo_traveller • us
10
Pros:

Location

2026-07-06 • via Nuitee
R
Rosana • family_with_children • us
10
Pros:

Everything was clean, good food

2026-07-01 • via Nuitee
M
Michael • extended_group • us
9
relaxing
Pros:

did not eat

2026-07-01 • via Nuitee
M
Michael • couple • us
9
2026-06-29 • via Nuitee
M
Michael • couple • us
9
2026-06-29 • via Nuitee
J
John • couple • us
10
2026-06-28 • via Nuitee
H
Harris • solo_traveller • us
9
2026-06-26 • via Nuitee
E
Edwin • solo_traveller • us
10
2026-06-25 • via Nuitee
R
Robbin • solo_traveller • us
8
Great stay
Pros:

We enjoyed the pool and the clean facilities and property.

Cons:

The bed was comfortable, but very firm. I woke up a little stiff.

2026-06-24 • via Nuitee