Holiday Inn Express & Suites - Roanoke – Civic Center

Hotels
•
Holiday Inn Express
8.8 (1033 reviews)
1303 Williamson Road , Roanoke , US
+1 540-900-2312

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly, accommodating staff
Good/excellent breakfast
Convenient location (close to downtown/highway)
Comfortable beds and spacious rooms
Pool and fitness center
Easy check-in and parking
Cons:
Occasional limited breakfast selection
Indoor pool reported as freezing/unusable by some
Noise from AC in some rooms
Higher price compared to some alternatives
Policy refusing local renters (isolated issue)
Occasional cleanliness lapses (carpet odor, hairs)
Construction/hard access at times
Poor water pressure reported in one review

Categories

Cleanliness
9.2
Multiple reviews repeatedly call the hotel 'clean' and 'very clean' (rooms, towels, bathrooms); a few mention isolated issues (carpet odor, hairs in one room) so overall cleanliness is excellent with minor exceptions.
Service
9.4
Staff is frequently described as friendly, amazing, very accommodating and helpful; one report of a strict local-address policy is a notable outlier but overall service sentiment is very positive.
Location
8.9
Many guests praise the convenient location (close to downtown/city centre, near highway, easy access/parking); a few mention construction or difficulty getting in/out, so location is strong overall with some access drawbacks.
Room Quality
8.6
Guests report spacious, comfortable rooms and good mattresses; positives include fridge and shower quality, but there are occasional negatives (AC noise, a paid 'suite' that was just a regular room), so room quality is good with some variability.
Amenities
8.4
Breakfast, pool and fitness center are called out positively and parking/TV/fridge noted; however issues like a freezing indoor pool for one stay and limited TV channels reduce the amenities score slightly.
Value for Money
8
Mixed signals: several guests find it cost-effective and good value, but others note it as expensive compared to alternatives and a few policy/expectation issues impacted perceived value.
Food and Beverage
9.1
Breakfast is repeatedly described as very good to excellent with lots of choice and praised by many guests; a minority mention limited choice or subpar items, but overall food/breakfast sentiment is very strong.
Overall Experience
8.8
Most reviewers report a positive stay (would recommend, comfortable, great stopover) with a few notable negative experiences (policy refusal, pool unusable, price), resulting in a generally strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Convenient Location
Located in Roanoke, Holiday Inn Express & Suites - Roanoke – Civic Center is just steps away from the Civic Center and a short distance from popular attractions like the Science Museum of Western Virginia Hopkins Planetarium and Mill Mountain Zoo.

Modern Amenities
Enjoy a comfortable stay with amenities such as a fitness centre, indoor pool, and free WiFi throughout the property. The hotel also offers express check-in and check-out for your convenience.

Comfortable Rooms
Relax in air-conditioned rooms equipped with everything you need, including a coffee machine, microwave, and flat-screen TV. Each room features a private bathroom and cozy bedding for a restful night's sleep.

Book your stay at Holiday Inn Express & Suites - Roanoke – Civic Center for a memorable experience in Roanoke.

Important information:

Please note that the property does not accept reservations from local residents and within an approximate 60 mile radius.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 1033 reviews
Cleanliness: 9.2
Service: 9.4
Location: 8.9
Room Quality: 8.6
Amenities: 8.4
Value for Money: 8
Food and Beverage: 9.1
Overall Experience: 8.8
L
Lynne • couple • us
10
Always love Holiday Inn Express hotels
Pros:

Friendly staff, clean, great amenities, delicious breakfast, easy check in and out

Cons:

Nothing

2026-10-29 • via Nuitee
T
Tessa • couple • nl
9
A really big and clean room at a good location. Would definitely recommend it!
Pros:

The room was big and very clean. It was also really close to the city centre.

Cons:

The breakfast didn’t have much choice.

2026-10-27 • via Nuitee
T
Teresita Villatoro • extended_group • us
10
2026-10-27 • via Nuitee
D
David • couple • us
8
2026-10-25 • via Nuitee
S
Stuart • couple • us
10
2026-10-24 • via Nuitee
R
Robert • couple • us
7
Fine
Cons:

The breakfast was not very good

2026-10-24 • via Nuitee
A
Adam • family_with_children • us
8
2026-10-23 • via Nuitee
R
Richard • couple • us
7
2026-10-22 • via Nuitee
A
Ashley • family_with_children • us
10
The staff was amazing! So friendly and informative, one of the best hotels I’ve ever stayed at. Super clean and comforta
Pros:

Very clean and close to my destination

Cons:

N/A

2026-10-20 • via Nuitee
O
Olga • couple • us
8
Nice hotel, close to downtown.
Pros:

Clean, close to downtown, friendly staff.

Cons:

Noise from AC.

2026-10-20 • via Nuitee
M
Mor • solo_traveller • il
9
מעולה, נהניתי מאוד
Pros:

אחלה של מלון, נקי, מסודר, מעוצב יפה!
מיקום מעולה למי שיורד מהblue ridge drive

2026-10-15 • via Nuitee
P
Philemon • family_with_children • us
8
Just good
Pros:

Beddings

2026-10-12 • via Nuitee
P
Paul • solo_traveller • us
10
2026-10-10 • via Nuitee
S
Susan • solo_traveller • us
8
Nice, but expensive
Pros:

Clean, good breakfast

Cons:

The room was twice as expensive as comparable hotels, but there wasn’t much availablity, so we took it.

2026-10-08 • via Nuitee
L
Lillian • family_with_children • us
8
Comfortable and clean
Pros:

Very clean and comfortable. I felt safe and welcomed there.

Cons:

The indoor pool was freezing and we couldn’t use the amenity. We visited in August and wanted to visit a pool so it was disappointing. It was the main reason we booked the hotel to begin with.

2026-10-08 • via Nuitee
R
Randall J • extended_group • ca
10
2026-09-15 • via Nuitee
G
Gary • solo_traveller • us
9
Good value and a comfortable place to stay.
Pros:

The location is good. The breakfast was nice. The mattress was better than many other places I’ve stayed at in over a year. The soaps and shampoo were better scented than most other places. The refrigerator was very cold. The bathroom was clean with a nice shower. The towels were good. Parking was convenient.

Cons:

There was a limited selection of TV channels. But that was a very minor issue.

2026-09-14 • via Nuitee
S
Sciukas • solo_traveller • us
10
Pros:

The cleanliness. The staff.

Cons:

The location. Hard to get in and out. Lots of construction.

2026-09-14 • via Nuitee
M
Misleydis • solo_traveller • us
9
Vacaciones
Pros:

Precio y ubicación

Cons:

Algunos detalles relacionados con la limpieza, la alfombra del cuarto tenia olor a humedad y cabellos en el baño, polvo encima de la repisa de las camas ,las sábanas y fundas si estaban muy limpias, el desayuno espectacular y el personal muy atentos,gracias

2026-09-04 • via Nuitee
D
David • couple • il
8
2026-09-04 • via Nuitee