Grand Mercure Dubai City

Hotels
•
Grand Mercure
8.1 (7799 reviews)
Casablanca St off Airport Road , Dubai , ae
+971 4 525 0000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable rooms
Helpful staff
Excellent location
Cons:
Disappointing breakfast
Cleanliness issues in bathroom

Categories

Cleanliness
7.56
The bathroom could have been a bit more clean, otherwise is nice!
Service
9.03
The staff were good and helpful, and many reviews praised the exceptional service.
Location
9.07
The hotel location is excellent for airport access.
Room Quality
8.02
Rooms were comfortable and trendy, though one review mentioned discomfort.
Amenities
8.05
Good gym and pool, but breakfast was disappointing.
Value for Money
8.01
Standard quality for this hotel tier.
Food and Beverage
6.56
Breakfast disappointing with empty bowls and weak coffee.
Overall Experience
8.53
Guests generally had a positive experience highlighted by excellent staff and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:53

Property Description

Experience the elegance of Grand Mercure Dubai City, where luxury meets cultural heritage.

Spectacular Amenities
With breathtaking views, our stunning rooftop pool invites you to relax in style, while our all-day dining at Walima offers a delightful culinary journey.

Family-Friendly Fun
Unwind at Qova, our specialty café, and lounge at Huzza mezzanine pool that features a dedicated kids' play area, ensuring every family member enjoys their stay.

Business Ready
Host successful meetings in our 9 state-of-the-art conference facilities, making your business engagements seamless and productive.

Immerse yourself in this extraordinary stay and book your room today!

Important information:

- Complimentary Dubai International Service shuttle service pick-up and drop-off 24/7 for Terminals 1 & 3.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for AED 50 per person per night when using an existing bed.
    Children from 3 years old to 12 years old stay for AED 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 7799 reviews
Cleanliness: 7.56
Service: 9.03
Location: 9.07
Room Quality: 8.02
Amenities: 8.05
Value for Money: 8.01
Food and Beverage: 6.56
Overall Experience: 8.53
A
Ali • solo_traveller • sa
7
Pros:

Front desk was perfect and hotel as well .. room service not as expected I requested several times without any response

2026-07-25 • via Nuitee
M
Mahmood • couple • qa
10
شكرا للجميع
Pros:

الموظفون محترمون ويلبون الطلب

2026-07-25 • via Nuitee
S
Salah • couple • ae
10
2026-07-25 • via Nuitee
S
Salah • couple • ae
10
2026-07-25 • via Nuitee
A
Ahmed AbuBakr Mohamed • family_with_children • ae
10
Pros:

highly recommended…the room, food and the staff…everything is exceptional…I had a wonderful stay with my family…special thanks to Mr. Kazem for his amazing hospitality

2026-07-24 • via Nuitee
V
Vladimir • solo_traveller • ru
9
2026-07-24 • via Nuitee
A
Ahmed AbuBakr Mohamed • family_with_children • ae
10
2026-07-24 • via Nuitee
A
Ahmed AbuBakr Mohamed • family_with_children • ae
10
Pros:

the stay was amazing…everything was perfect…very nice hotel…I will definitely visit again many times…highly recommended 🌹😍

2026-07-24 • via Nuitee
H
H • solo_traveller • ae
10
Pros:

Very nice and clean hotel

Cons:

Nil

2026-07-24 • via Nuitee
A
Aneesh • family_with_children • ae
7
2026-07-23 • via Nuitee
R
Rashed • couple • ae
10
2026-07-23 • via Nuitee
S
ste_sotte • solo_traveller • it
8
Comodo per l'aeroporto ma occhio alla navetta
Pros:

Comodo all'aeroporto, struttura moderna, camere ampie e pulite.

Cons:

Difficoltà di comunicazione con la struttura

2026-07-23 • via Nuitee
B
Basim • couple • om
9
2026-07-23 • via Nuitee
A
Anastasia • solo_traveller • gb
9
2026-07-23 • via Nuitee
D
DIANA • couple • ae
10
2026-07-22 • via Nuitee
Ünal • extended_group • de
9
2026-07-22 • via Nuitee
S
Sandrine • solo_traveller • gf
9
Pros:

Chambre spacieuse et design.
Navette aéroport très tôt le matin.

Cons:

Parfait

2026-07-21 • via Nuitee
S
Sandrine • solo_traveller • gf
9
Chambre spacieuse
Pros:

Chambre très spacieuse avec des équipements de haute gamme.
Personnel agréable et à l'écoute.
Navette aéroport

Cons:

Parfait

2026-07-21 • via Nuitee
C
Chen • family_with_children • il
9
Pros:

Nice room and breakfast

Cons:

Nothing

2026-07-21 • via Nuitee
A
Aleksei • solo_traveller • ru
5
2026-07-20 • via Nuitee