Grand Mercure Dubai City

Hotels
•
Grand Mercure
8.1 (7912 reviews)
Casablanca St off Airport Road , Dubai , ae
+971 4 525 0000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable rooms
Helpful staff
Excellent location
Cons:
Disappointing breakfast
Cleanliness issues in bathroom

Categories

Cleanliness
7.56
The bathroom could have been a bit more clean, otherwise is nice!
Service
9.03
The staff were good and helpful, and many reviews praised the exceptional service.
Location
9.07
The hotel location is excellent for airport access.
Room Quality
8.02
Rooms were comfortable and trendy, though one review mentioned discomfort.
Amenities
8.05
Good gym and pool, but breakfast was disappointing.
Value for Money
8.01
Standard quality for this hotel tier.
Food and Beverage
6.56
Breakfast disappointing with empty bowls and weak coffee.
Overall Experience
8.53
Guests generally had a positive experience highlighted by excellent staff and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:53

Property Description

Experience the elegance of Grand Mercure Dubai City, where luxury meets cultural heritage.

Spectacular Amenities
With breathtaking views, our stunning rooftop pool invites you to relax in style, while our all-day dining at Walima offers a delightful culinary journey.

Family-Friendly Fun
Unwind at Qova, our specialty café, and lounge at Huzza mezzanine pool that features a dedicated kids' play area, ensuring every family member enjoys their stay.

Business Ready
Host successful meetings in our 9 state-of-the-art conference facilities, making your business engagements seamless and productive.

Immerse yourself in this extraordinary stay and book your room today!

Important information:

- Complimentary Dubai International Service shuttle service pick-up and drop-off 24/7 for Terminals 1 & 3.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Location

Guest Reviews

8.1
Based on 7912 reviews
Cleanliness: 7.56
Service: 9.03
Location: 9.07
Room Quality: 8.02
Amenities: 8.05
Value for Money: 8.01
Food and Beverage: 6.56
Overall Experience: 8.53
يوسف • solo_traveller • ae
10
Pros:

شكرا جدا علي النظام زي النظافه وحسن الاستقبال تعامل الاستقبال جدا راقي شكرا جدا لي هشام وأحمد جلال علي كل شيء

2026-09-05 • via Nuitee
A
Ahmed • couple • ae
10
2026-09-05 • via Nuitee
يوسف • solo_traveller • ae
10
Pros:

ر جدا علي النظام زي النظافه وحسن الاستقبال تعامل الاستقبال جدا راقي شكرا جدا لي هشام وأحمد جلال علي كل شيء

2026-09-05 • via Nuitee
S
Saif • couple • ae
10
شكر بحجم السماء لي هشام
Pros:

شكر خاص علي كل شيء النظافه وي النظام وحمام السباحه كل شيء كان روعه وشكر خاص لموظفي الاستقبال هشام وأحمد جلال كل شيء

2026-09-04 • via Nuitee
F
Fahad • extended_group • qa
8
2026-09-04 • via Nuitee
S
Saif • couple • ae
10
شكر لي هشام في الاستقبال علي كل شيء
Pros:

شكر خاص علي كل شيء النظافه وي النظام وحمام السباحه كل شيء كان روعه وشكر خاص لموظفي الاستقبال هشام وأحمد جلال كل شيء

2026-09-04 • via Nuitee
S
Saif • couple • ae
10
شكر من هني حتي الساء الي هشام
Pros:

شكر خاص علي كل شيء النظافه وي النظام وحمام السباحه كل شيء كان روعه وشكر خاص لموظفي الاستقبال هشام وأحمد جلال كل شيء

2026-09-04 • via Nuitee
H
Hussein • couple • ae
10
Pros:

لقد كانت اقامة جميله وخاصة الموظفين في الفندق وعمال التنظيف واخص بذلك olawole وهو ال housekeeping supervisor شكرا لكم جميعا

2026-09-03 • via Nuitee
J
JASEM • family_with_children • kw
9
2026-09-03 • via Nuitee
U
Usman • couple • ae
10
2026-09-02 • via Nuitee
M
Malissa • solo_traveller • gp
8
Pros:

Établissement situé à 5 minutes de l'aéroport avec bus proposé par l'hôtel pour le transfert. Petit déjeuner varié et gourmand.

Cons:

L'extérieur au niveau de la piscine était négligé.

2026-09-02 • via Nuitee
M
Mohammed • couple • om
10
2026-09-02 • via Nuitee
J
Joycelyn • couple • gh
10
It was welcoming
Pros:

Very good

Cons:

They don’t have microwaves and wouldn’t warm food for clients this is sad because not all thier customers can eat Arabian food so we order african dishes from outside

2026-09-01 • via Nuitee
J
Jibril • couple • gb
10
Pros:

Good hotel.

2026-08-31 • via Nuitee
S
Saurabh • couple • in
8
Cons:

Breakfast spread as per a 5 star property wasnt huge enough

2026-08-31 • via Nuitee
F
Faris • couple • ae
10
2026-08-31 • via Nuitee
G
George Aleksandrov • solo_traveller • ru
8
Pros:

рядом с аэропортом. отличный номер, кофемашина, бесплатный wifi, простая регистрация

Cons:

ассортимент на завтраке.

2026-08-31 • via Nuitee
B
Biju • solo_traveller • in
3
Pros:

Neet

Cons:

No good Gym
No bar
Amenities not working

2026-08-31 • via Nuitee
A
Abdulmajeed • family_with_children • sa
8
2026-08-30 • via Nuitee
امجد • family_with_children • om
5
2026-08-30 • via Nuitee