Holiday Inn Express Hangzhou Westlake East by IHG

Hotels
•
Holiday Inn Express
8.3 (307 reviews)
No.2 Westlake Avenue Shangcheng District , Hangzhou , CN

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location near ChengZhan/train station and metro
Helpful and friendly staff (notably Front Desk staff Sam)
Good value for money
Comfortable beds and generally spacious rooms
Free self-service laundry and on-site coffee shop
Pleasant rooftop breakfast views
Cons:
Inconsistent cleanliness; reports of cigarette smoke and broken lights
No mini fridge in rooms
Limited breakfast variety; lacks some Western options
Some rooms outdated, small sink and occasional AC problems
Unreliable Wi‑Fi
Hotel tour desk may direct guests to shopping stops on day trips

Categories

Cleanliness
7.2
Mixed feedback: several guests praised clean rooms, but multiple reports mention unclean rooms, broken lights and cigarette smoke drifting from neighboring rooms.
Service
9.2
Consistently positive: staff repeatedly described as friendly and helpful (specific praise for Front Desk staff Sam), accommodating with reservations and guest needs.
Location
9.6
Very strong: repeatedly noted as right by ChengZhan/train station and opposite a metro station; central and convenient for sightseeing and transport.
Room Quality
7.8
Generally comfortable and spacious with good beds, but some guests found rooms outdated, had small sinks, no minibar/fridge, and occasional AC problems.
Amenities
7.4
Mixed: appreciated free self-service laundry and on-site coffee shop; negatives include no mini-fridge in rooms, spotty Wi‑Fi and limited gym/breakfast facilities.
Value for Money
9
Frequently noted as good value — guests repeatedly said the hotel offers strong value given location and service.
Food and Beverage
7.6
Breakfast praised for rooftop views and adequacy, but several guests noted limited variety, a focus on Chinese options and missing Western items (e.g., yogurt).
Overall Experience
8.6
Overall positive: many would stay again due to location, service and comfort; some negatives around cleanliness, amenities and limited F&B slightly reduce the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Prime Location in Hangzhou
Located in the heart of Shangcheng district, Holiday Inn Express Hangzhou Westlake East, an IHG Hotel offers easy access to major attractions like Lingyin Temple and Xixi Wetland, making it the perfect choice for travelers looking to explore the city.

Convenient Amenities
Guests can enjoy the convenience of room service and a restaurant on-site, ensuring a comfortable and satisfying stay. The multilingual staff at the reception are always ready to assist, providing top-notch service to guests throughout their visit.

Easy Access to Transportation
With Hangzhou Railway Station just 600 meters away and the airport within a reasonable distance, guests can easily navigate their travels, whether arriving by train or plane. Don't miss the chance to experience a seamless stay at Holiday Inn Express Hangzhou Westlake East.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 307 reviews
Cleanliness: 7.2
Service: 9.2
Location: 9.6
Room Quality: 7.8
Amenities: 7.4
Value for Money: 9
Food and Beverage: 7.6
Overall Experience: 8.6
R
Radoslav • couple • bg
10
2026-10-27 • via Nuitee
N
Nina • couple • my
10
Perfect location
Pros:

Value for money, strategic location, right at the train station of ChengZhan station. Be reminded to pick HangZhou station (not Hangzhou East station) sharing a mistake we have made.

2026-10-24 • via Nuitee
A
Alex • extended_group • my
10
Quiet environment and well appointed rooms. Will definitely stay again.
Pros:

Breakfast at the roof top was excellent. Not much in terms of variety and quality but the views were amazing.

Cons:

Nothing. Loved everything about this hotel.

2026-10-23 • via Nuitee
A
Artsiom • family_with_children • cn
10
2026-10-23 • via Nuitee
W
Wai Mun • couple • au
9
2026-10-22 • via Nuitee
M
Munjal • couple • ca
9
Excellent location and value for money.
Pros:

Excellent property on excellent location just opposite metro station which makes is super convenient. Breakfast was ok but no complaints. Staff was super nice and accommodating.

Cons:

Breakfast need a little makeover tomorrow the menu to make it more international standard rather then just focus on Chinese clientele as holiday inn is an international brand.

2026-10-20 • via Nuitee
B
Brian • couple • ca
10
We will stay here again!
Pros:

It exceeded my expectations in every category included ng location and quality of breakfast!

2026-10-14 • via Nuitee
A
Anastasiia • solo_traveller • cn
10
I would to come back again
Pros:

Location is just perfect! Very helpful staff, big and clean rooms, nice breakfast, everything was great!

Cons:

Nothing

2026-10-08 • via Nuitee
C
Chi Ho • couple • cn
1
Pros:

灯都是坏的，有双人间又安排我住单人间，不干净，空调又差，旧改岀来的酒店

2026-09-17 • via Nuitee
K
Kok Wee • solo_traveller • sg
9
Good value
Pros:

The hotel is near the Chen Zhan MTR . Special mention the Front Desk Staff Sam. I went to seek his help as we have probably using Wechat and Alipay on reservation for our next day visit to Lingyin temple. He go all the way to help us by using his mobile app to reserve for us.

Cons:

Beware on the day trip book at the hotel tour counter. If you engage them for day trip, do let the staff in charge know in advance if you prefer non shopping day trip. If not you might be ending up at tea leaves shop or silk shop with the persuasive staff there.
Another thing , there is no mini fridge in the room.

2026-09-15 • via Nuitee
B
Bee Ling • solo_traveller • my
7
Overall, the location was pretty good. The room was clean and spacious, but unfortunately, there was no fridge. The staf
Pros:

The staffs are friendly and helpful.

Cons:

Breakfast and gym

2026-09-09 • via Nuitee
M
María Paz Montes Bezanilla • solo_traveller • cl
10
Cons:

El desayuno. Faltaban cosas de gusto occidental como yogurt

2026-09-08 • via Nuitee
C
Carmen Munin • family_with_children • br
9
Pros:

Localização, gentileza dos funcionários.

Cons:

Senti falta de uma frigobar.

2026-09-06 • via Nuitee
H
Herda • couple • sg
7
2026-09-03 • via Nuitee
R
Roberto • solo_traveller • br
8
2026-09-02 • via Nuitee
E
Ebru • family_with_children • nl
9
Fijn verblijf
Pros:

We hebben een fijn verblijf gehad in dit hotel. De kamer was ruim en het bed was heerlijk groot en lag ontzettend lekker.

Een groot pluspunt vonden wij de self-service wasserette, waar je zelf je kleding kon wassen en drogen. Dat was erg handig tijdens ons verblijf.

Het personeel bij de receptie was vriendelijk en behulpzaam.

Wat we extra leuk vonden, was dat er bij de ingang een Cotti Coffee-winkeltje zat. Ideaal om even snel een koffie te halen voordat je op pad gaat.

Ook de ligging vonden we erg fijn. Winkels en restaurants waren met een DiDi meestal binnen maximaal 10 minuten te bereiken. Dat maakte het heel gemakkelijk om vanuit het hotel de omgeving te verkennen.

Al met al hebben we een prettig verblijf gehad en zouden we dit hotel zeker aanraden!

Cons:

Als je een familie kamer hebt zie je elkaar douchen wat niet fijn is.

2026-08-31 • via Nuitee
H
Hui Ling • solo_traveller • tw
8
Cons:

隔壁房菸味ㄧ直飄入，跟前檯反應後看工作人員的表情猜測他們也對這些癮爺們感到無耐。

2026-08-11 • via Nuitee
M
Mousa • solo_traveller • ye
8
Pros:

Near to the sub way

Cons:

Room size

2026-08-07 • via Nuitee
Y
Yao • couple • us
8
2026-07-25 • via Nuitee
T
Tatiana • couple • ru
10
2026-07-19 • via Nuitee