ACES Hotel Kuala Lumpur

Hotels
•
Berjaya Hotels & Resorts
7.6 (492 reviews)
Level 5, Kotaraya Complex, 10, Jalan Tun Tan Cheng Lock, City Centre, , Kuala Lumpur , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Currency exchange
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean hotel
Cons:
Parking charges unclear
Cleanliness issues
Noise disturbances

Categories

Cleanliness
7.06
Some cleanliness issues mentioned, especially regarding dirty cups and water bottles.
Service
8.03
Mixed sentiments, with some positive feedback about the friendly staff but some service issues reported.
Location
9.07
Positive remarks about the strategic and central location, easy to access.
Room Quality
7.02
Some praise for room cleanliness but complaints about noise and poor sound insulation.
Amenities
6.55
Notable absence of certain amenities like a mini-fridge and laundry service.
Value for Money
7.01
Mixed feedback on value, especially regarding parking fees.
Food and Beverage
8.06
No specific mentions, assumed average based on hotel tier.
Overall Experience
8.03
Generally positive but with notable issues on cleanliness and service clarity.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:23

Property Description

Convenient Location
Situated near major attractions like Pavilion Kuala Lumpur and Berjaya Times Square.

Comfortable Accommodation
Modern rooms with air conditioning, flat-screen TVs, and private bathrooms.

Exceptional Service
Multilingual staff providing 24/7 assistance for a hassle-free stay.

To book your stay at ACES Hotel, Kuala Lumpur for a memorable experience, visit our website now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Important Note: Guests are required to show their COVID-19 Vaccination Digital Certificate in MySejahtera app or Vaccination card upon check-in. Fully vaccinated individuals must have completed 14 days after receiving the 2nd dose of vaccines (Pfizer, AstraZeneca and Sinovac) or 28 days for single-dose vaccines (CanSino and Johnson & Johnson).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.6
Based on 492 reviews
Cleanliness: 7.06
Service: 8.03
Location: 9.07
Room Quality: 7.02
Amenities: 6.55
Value for Money: 7.01
Food and Beverage: 8.06
Overall Experience: 8.03
D
Declan • couple • gb
1
Pros:

Overbooked our room. Sent us to 2 different rooms and the first one had luggage from other guests and the second one was not clean. Also took forever to check us in as only had one member of staff working the entire hotel. Not to her fault.

2026-06-01 • via Nuitee
W
Walter Medan • solo_traveller • my
7
Please maintain your hygiene especially bathroom. And, make sure the sheets are replaced.
Pros:

The environment. Calm and chill.

Cons:

The bathroom a little bit smelly, the sink is not properly cleaned.

2026-05-26 • via Nuitee
T
Tika B.C • solo_traveller • id
7
Good liocation.for short stay
Pros:

Location walking distance to Petaling St, Central Market , Pasar Seni MRT station and various eating place.

Helpful staff. I booked this hotel at1pm coz my booking got cancelled from previous apartment due to leakage. When I arrived (3pm) the booking confirmation not yet sent to hotel. The staff helped me with manual check in after I showed booking cobfirmation in application.

They also provide water dispenser in public area.

Bed qas comfy with extra pillow.

Cons:

There's lots of homeless and drunk ppl after 10pm. But there's security on the side door.

Room got no window and bare minimum furniture. Only suitable for 1-2 days stay. Breakfast was packed food (better take non-BF package coz plenty resto around hotel).

2026-05-23 • via Nuitee
S
Suraya • solo_traveller • my
4
2026-05-18 • via Nuitee
T
Trinidad • solo_traveller • es
7
2026-05-17 • via Nuitee
B
BJ • solo_traveller • cn
5
Pros:

This Stay in the hotel was not as good compared to my previous stays. Nothing great this time.

Cons:

The rooms were not clean enough, towels were torn, even one staff at the reception quiet rude.

2026-05-10 • via Nuitee
B
BJ • solo_traveller • cn
2
Pros:

The location and the reception staff were good and helpful

Cons:

There was no cleanliness in the room, broken shower not repaired for 3 days during our Stay inspite to reporting daily for repairs. Shampoo & shower gel not replaced even after it was over. Room & bathroom not cleant properly. I think this was my 15th visit to the hotel but very disappointed during this visit

2026-05-07 • via Nuitee
J
Jenevieve • solo_traveller • us
4
Pros:

Location

Cons:

Some staff were not helpful. Hard to communicate.

2026-05-07 • via Nuitee
A
Andy • solo_traveller • gb
6
Windowless Aces
Pros:

Good location.

Cons:

Had to argue with staff to give us the correct rooms we booked - but they did eventually. Rooms had no windows.

2026-04-20 • via Nuitee
A
Andy • extended_group • gb
6
Nic central location.
Pros:

Nice location, friendly staff.

Cons:

Most rooms have no windows. Had to argue with staff about giving us the correct rooms we had booked but got them eventually.

2026-04-20 • via Nuitee
J
Jorge • family_with_children • es
7
Cons:

Las habitaciones son interiores sin iluminación natural. Del resto esta genial

2026-04-14 • via Nuitee
E
Eric • solo_traveller • vn
5
2026-04-13 • via Nuitee
J
Jorge • solo_traveller • es
7
2026-04-10 • via Nuitee
A
Aireen Niza • family_with_children • my
9
Pros:

Spacious room, easy access to central market and attraction place

Cons:

Location in busy area

2026-04-10 • via Nuitee
M
Mohamad Thaufiq Bin • solo_traveller • my
9
Pleasent
Pros:

Looks new. Room spacious. Basic amenity but enough. Check in was smooth. Easy to park your car down there. Warm receptionist.

Cons:

Not because I didnt like but it was my first time experiencing breakfast which they provided a pack of frozen nasi lemak ayam rendang and we need to reheat it to enjoy. Haha

2026-04-05 • via Nuitee
B
Boo • family_with_children • my
5
Pros:

Just located Infront of Petaling street, nice lobby by the way

Cons:

It didn't come with hairdryer, everytime after my shower I need to borrow from front desk. And, the air-conditioning not really cold

2026-03-31 • via Nuitee
T
Thong • couple • tw
8
2026-03-13 • via Nuitee
B
BJ • extended_group • cn
9
2026-03-08 • via Nuitee
M
muhabad • family_with_children • iq
1
Pros:

Location

Cons:

Not clean

2026-03-06 • via Nuitee
P
Peter • family_with_children • sk
9
Pros:

Helpful stuff , good beds , spacious room. Great location

Cons:

No windows

2026-03-04 • via Nuitee