The Hotel Britomart

Hotels
•
TFE Hotels Collection
9.4 (2228 reviews)
29 Galway Street , Auckland , nz

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Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Modern rooms
Good service
Cons:
Breakfast was not satisfactory
Some upkeep issues

Categories

Cleanliness
9.43
Generally clean, but one review mentioned the upkeep of the property lacking.
Service
10
Staff were friendly, professional, and very helpful across multiple reviews.
Location
9.9
Amazing location, walking distance to many attractions.
Room Quality
9.44
Rooms are modern, well-designed, and comfortable.
Amenities
9.09
Amenities are decent, but breakfast options had extra charges.
Value for Money
8.92
Good value overall, but breakfast pricing was a downside.
Food and Beverage
8.58
Breakfast was included but many items charged extra, not as expected.
Overall Experience
9.83
Many reviews reflect a positive overall impression, with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:12

Property Description

Luxurious 5-Star Stay in the Heart of Auckland

Convenience at Your Fingertips:
Indulge in the convenience of concierge services, free bikes to explore the city, and free WiFi throughout the property. Stay active at the on-site fitness centre during your stay.

Elegant Rooms with Modern Amenities:
Relax in air-conditioned rooms equipped with top-notch amenities including a flat-screen TV, minibar, and a private bathroom with a shower. Enjoy a comfortable stay with bed linen and towels provided.

Prime Location for Exploring Auckland:
Located near popular attractions like Auckland Art Gallery and Sky Tower, The Hotel Britomart is the perfect base for exploring the city. With Viaduct Harbour just a short walk away, immerse yourself in the vibrant surroundings.

Book your luxurious stay at The Hotel Britomart now for an unforgettable Auckland experience.

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note, bookings over 7 nights will only receive a weekly housekeeping service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs NZD 60 per day.

Location

Guest Reviews

9.4
Based on 2228 reviews
Cleanliness: 9.43
Service: 10
Location: 9.9
Room Quality: 9.44
Amenities: 9.09
Value for Money: 8.92
Food and Beverage: 8.58
Overall Experience: 9.83
A
Angela • couple • nz
10
Relaxing and sophisticated, a real treat.
Pros:

Loved the decor, very sophisticated. The bed was extra comfy and the bathroom luxurious.

Cons:

Room was well set out but smaller than I thought it would be

2026-06-12 • via Nuitee
J
James • solo_traveller • gb
10
2026-06-11 • via Nuitee
J
Joanne • solo_traveller • nz
9
A lovely hotel in the best location
Pros:

Excellent location and quality of fitout. The bed was one of the most comfortable we have experienced

Cons:

Lighting was a little difficult to figure out and room a little small

2026-06-10 • via Nuitee
N
Natasha • couple • au
8
Lovely location and hotel but service and information is sparadoic for a relatively expensive hotel.
Pros:

Lovely design. great location, comfortable beds, good breakfast, staff in kingi at night provided attentive service.

Cons:

Water goes everywhere in bathroom from
the shower, when I asked for extra coat hangers they bought up wire ones and only 2 to start, it took 2 calls and 45 minutes to get towels, when we checked in we were given limited information including the inclusive breakfast finished at 11am on Saturday rather than the all day brunch we were informed about and we weren’t told about the Gym or the The Libraries for guests, had to find that out myself. We went to the library twice for drinks and weren’t asked if we wanted another drink, there were no guests but the staff did not check if you wanted anything else, missing out on sales. They had the wrong credit card on my room so hoping I don’t have other charges, had additional room service on the room.

2026-06-08 • via Nuitee
K
Karen • solo_traveller • gb
9
Great Hotel, good staff, quality establishment
Pros:

Great location and setting.

Cons:

N/A

2026-06-08 • via Nuitee
C
Chris • solo_traveller • au
8
2026-06-08 • via Nuitee
S
Sarah • family_with_children • nz
10
2026-06-07 • via Nuitee
M
Monique • couple • nz
10
2026-06-06 • via Nuitee
A
Ailbhe • solo_traveller • nz
10
The chicest, most comfortable hotel in central Auckland
Pros:

Beautiful hotel and exceptional staff

2026-06-06 • via Nuitee
I
Ileana • solo_traveller • au
10
Exceptional staff, clean and safe
Pros:

The staff were exceptional. They went beyond my expectations to make my stay comfortable, asa skill traveller. Would recommend to stay here. It is clean, central and safe.

2026-06-05 • via Nuitee
O
olivia • solo_traveller • au
10
Excellent, I’ll stay in Hotel Britomart again
Pros:

Centrally located, only a few minutes walk to top rated restaurants, transport, and shopping. It is well maintained, beautiful decor, good vibes, all staff were attentive and friendly, and the hotel was clean. Wifi is provided, and the hotel restaurant was delicious.

Cons:

Rooms are on the smaller end

2026-06-03 • via Nuitee
B
Brown • extended_group • nz
8
2026-06-02 • via Nuitee
D
Donna • couple • au
9
2026-06-02 • via Nuitee
L
Leath • solo_traveller • au
9
2026-05-31 • via Nuitee
S
Sarah • family_with_children • nz
10
2026-05-30 • via Nuitee
C
Charmaine • couple • us
10
2026-05-28 • via Nuitee
N
Nina • couple • nz
10
The most beautiful and peaceful space. Cant wait to return.
Pros:

Everything

Cons:

N/a

2026-05-28 • via Nuitee
L
LEE • couple • my
10
Great stay
Pros:

A walk away to anywhere

Cons:

Small

2026-05-25 • via Nuitee
A
Abigail • solo_traveller • au
8
2026-05-24 • via Nuitee
A
Aaron • couple • nz
10
Epic 👌🏻
Pros:

Exceptional Customer service from the Staff

Cons:

N/A

2026-05-24 • via Nuitee