The Hotel Britomart

Hotels
TFE Hotels Collection
9.4 (2281 reviews)
29 Galway Street , Auckland , nz

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Modern rooms
Good service
Cons:
Breakfast was not satisfactory
Some upkeep issues

Categories

Cleanliness
9.43
Generally clean, but one review mentioned the upkeep of the property lacking.
Service
10
Staff were friendly, professional, and very helpful across multiple reviews.
Location
9.9
Amazing location, walking distance to many attractions.
Room Quality
9.44
Rooms are modern, well-designed, and comfortable.
Amenities
9.09
Amenities are decent, but breakfast options had extra charges.
Value for Money
8.92
Good value overall, but breakfast pricing was a downside.
Food and Beverage
8.58
Breakfast was included but many items charged extra, not as expected.
Overall Experience
9.83
Many reviews reflect a positive overall impression, with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:12

Property Description

Luxurious 5-Star Stay in the Heart of Auckland

Convenience at Your Fingertips:
Indulge in the convenience of concierge services, free bikes to explore the city, and free WiFi throughout the property. Stay active at the on-site fitness centre during your stay.

Elegant Rooms with Modern Amenities:
Relax in air-conditioned rooms equipped with top-notch amenities including a flat-screen TV, minibar, and a private bathroom with a shower. Enjoy a comfortable stay with bed linen and towels provided.

Prime Location for Exploring Auckland:
Located near popular attractions like Auckland Art Gallery and Sky Tower, The Hotel Britomart is the perfect base for exploring the city. With Viaduct Harbour just a short walk away, immerse yourself in the vibrant surroundings.

Book your luxurious stay at The Hotel Britomart now for an unforgettable Auckland experience.

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note, bookings over 7 nights will only receive a weekly housekeeping service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs NZD 60 per day.

Location

Guest Reviews

9.4
Based on 2281 reviews
Cleanliness: 9.43
Service: 10
Location: 9.9
Room Quality: 9.44
Amenities: 9.09
Value for Money: 8.92
Food and Beverage: 8.58
Overall Experience: 9.83
N
Nina couple nz
10
Great stay. Will be back.
Pros:

Great stay

Cons:

N/A

2026-07-25 via Nuitee
A
Ashliegh couple nz
9
Super comfortable and good vibes
Pros:

Central, lovely ambience and clean

Cons:

Parking could be a little better but at no fault of the hotel and staff did their best to accommodate

2026-07-24 via Nuitee
K
Kayla extended_group nz
9
Supreme location and even better comfort.
Pros:

Location is perfection. Surrounded by restaurants and bars, and directly next to the Saturday markets. Only a 5 minute walk away from the wharf and Queen Street, but maintaining that quiet, not crowded feel. Staff were accommodating, kind and always checking in with us as we went through the lobby.
The room itself was gorgeous. Lots of local/Māori infusion, beautiful bathroom with overhead shower and those beds? Gorgeous.
This has to be my best stay in Auckland so far - already mentally prepping for the next!

2026-07-24 via Nuitee
R
rwsferguson NONE New York City, New York
10
A lovely stay
Pros:

I have stayed in quite a number of Auckland’s hotels but this one leaves the others for dead. The location along with very friendly attentive staff makes the whole experience comfortable and welcoming. I really am looking forward to a return visit in the very near future

2026-07-23 via Tripadvisor
L
Ling solo_traveller nz
9
2026-07-20 via Nuitee
E
edgargwilson NONE Hamilton, Waikato Region, North Island
10
The best celebration of a wedding anniversary
Pros:

Everything about our Hotel Britomart experience was excellent. Great reception, ideal valet service, sense of something very special. Hope to stay again.

2026-07-19 via Tripadvisor
M
MiketheGuide solo_traveller nz
10
Great central stay for Solo business travellers.
Pros:

Perfect central location, great for a traveller without a vehicle. The room was dark, quiet and comfortable to sleep in, which is the most important thing.

Cons:

There was nothing to improve on. Everything was great as is.

2026-07-19 via Nuitee
L
Leigh couple nz
9
Great hotel, great location Very friendly & helpful team running the hotel
Pros:

Location, very clean rooms staff very friendly & helpful

Cons:

Coffee machine wasn’t that great to use

2026-07-19 via Nuitee
S
Sophia couple nz
8
2026-07-19 via Nuitee
L
leebaz59 NONE Te Awamutu, Waikato Region, North Island
10
Great hotel
Pros:

Loved our 2 night stay here, beautiful hotel,great location, excellent service and will definitely stay here again.

2026-07-18 via Tripadvisor
C
Callum couple nz
10
2026-07-18 via Nuitee
A
Anastasia solo_traveller nz
10
2026-07-18 via Nuitee
L
Lee solo_traveller nz
10
Very nice hotel, enjoyed it very much
Pros:

Lovely modern hotel, great location

Cons:

Nothing

2026-07-18 via Nuitee
L
Lorne couple nz
10
A birthday evening and night that went wonderfully because of the hotel. Many thanks
Pros:

Superb location, very well appointed, great attentive staff, lovely view.

Cons:

Nothing

2026-07-18 via Nuitee
E
enmorecat Couples Sydney, New South Wales
10
The Britomart Is Brilliant!
Pros:

Britomart is a seriously good hotel and our overwhelming thought was that the next time we come to Auckland, we would expect to pay a lot more for a room there, it was that high quality an experience. In bigger cities, you would anticipate a premium to stay at a venue like this. so my wisest advice is to book it whilst it's reasonably priced!

Others have mentioned the location and being wedged in between the Viaduct and Queen Street is a massive plus. The check in was very smooth and culminated in our being escorted to our room and having various features explained in a clear fashion. It is obvious that considerable thought went into room design, starting with the provision of little nooks on both sides of the bed, with power slots and overhead lighting. The shower was fantastic, a great stream of hot water from either an overhead shower or more conventional pole set up, along with good quality shampoos, shower gels etc.

The hotel offers a pretty cool gym and has a quite old school style "Library" wine/cocktail bar which would be a superb place to have a drink or two. There are three restaurants at the bottom of the hotel and we tried out Ghost Street, which was seriously good. In addition, we went to White & Wongs (last night as it happens!) which we knew favourably from Queenstown and also ate at The Brit, which whilst more casual, was pretty good and well priced.

I could tell you the things we didn't do, but we did discover The Daily Bread, which is a two minute walk from the hotel. It's a really cool space and does a variety of breakfast/lunch type things. We can vouch for the service, which was impressive, given the number of patrons it attracts and thought the sour dough toast was excellent. We enjoyed the coffee as well as the provision of sparkling and still water on tap and I can also report that the chorizo sausage roll was yummy!

Most tour guides might neglect to mention visiting Ponsonby, we walked there from the hotel (be warned there are steep hills involved) found an impressive high street, with lots to offer and worth a visit. We caught the bus back and like most of our NZ bus experiences, found it quite straightforward and easy.

We do hope to get to Auckland again, but having said that, it was fifteen years since we had last been there, but if we do get our act together faster, the Britomart will be the obvious choice.

2026-07-17 via Tripadvisor
C
Craig couple nz
8
2026-07-16 via Nuitee
R
robertgT5528DV Family
10
Family Holiday and Celebration
Pros:

Our stay at The Hotel Britomart was outstanding. All of the staff were exceptional and a special call out to Ciaran Molloy for all the help he provided to make our stay and visit to Auckland and Waiheke Island an awesome experience! Thank you!

2026-07-15 via Tripadvisor
V
Victor family_with_children au
9
2026-07-15 via Nuitee
K
Kirsten solo_traveller au
10
Fabulous stay in Britomart
Pros:

Great location close to the ferries and excellent restaurant choices. The room was spacious, luxurious and the comfiest bed. Staff were lovely and the eco friendly vibe was a great addition

Cons:

Room service order was below expectations

2026-07-14 via Nuitee
R
rachyshaw NONE Whangarei, Northland Region, North Island
10
amazing!!
Pros:

Highly recommend - beautiful place with amazing customer service. Rooms and views were stunning. Such a funky clean and awesome vibe. Food was great and staff super helpful and went above and beyond

2026-07-13 via Tripadvisor