InTown Suites Extended Stay Louisville KY - Northeast

Most of the guest were actually tenants, room was dusty and smelled like smoke. Neighbor played loud music into the night, walls paper thin- I could hear every conversation in each neighbors room. Non-smoking facility but neighbor would smoke right infront of my room door.
They do not refund you if you decide to leave the facility before your check out day. I was able to leave days earlier then I planned on staying, and I was told no refunds, I had to pay for the entire time I booked. I understand that is their policy, I left a week earlier than expected but it would have been nice to accomodate and work something out. Nonetheless, the location, room cleanliness, neighbors and even the shower pressure was shitty.

The water pressure is horrible.

Loud

Oh they didnt even let me check in. I spent like $10,000 at a different Intown but they blacklisted me or something. But anyways I’ll tell you about that experience. They cut off the water several times and I had to skip showers 5 times. They changed the laundry payment setup so I lost maybe $20 stuck on an old card and the systems they switched to didn’t work so I had to skip doing laundry 3 times. Uhhh what else? Bullet holes in the rooms if you’re afraid of that sort of thing. Poor service, terrible service really. Cleaning people would go into my room every other day and root around but clean nothing… They ask for a deposit and put a 20% hold on whatever you pay so be prepared to shell out ~$600 to loan them for your $400 stay. Cheap per diem maybe but you’re not exactly paying for service. Or quality. Or safety. There’s a bed at least. Probably.

Room was very outdated for rate