Hotel CasaBakal - A pie de Laguna - Bacalar

Hotels
8.3 (1226 reviews)
Costera #81 MZ 5 LT 139 , Bacalar , mx

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Beautiful location
Free amenities like kayaks
Flexibility of the staff
Cons:
Poor cleanliness
Rude service
Outdated rooms

Categories

Cleanliness
7.63
Several complaints regarding smells and poor conditions in the rooms, indicating a need for improvement.
Service
8.6
Mixed reviews, with some mentioning rude staff, but also noting flexibility and good service in handling issues.
Location
9.64
Consistently praised as stunning and ideal for activities like kayaking.
Room Quality
8.09
Negative comments about outdated and poorly maintained rooms, but also some positive sentiments about views.
Amenities
9.12
Free access to kayaks and other activities were positively highlighted.
Value for Money
7.08
Frequent mentions of high prices not matching room quality or cleanliness.
Food and Beverage
7.63
Several reviews indicated slow service and issues with food quality.
Overall Experience
8.6
Positive experiences highlighted, but several significant issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:30

Property Description

Luxurious Beachfront Accommodation
Hotel CasaBakal - A pie de Laguna - Bacalar offers a 5-star experience in Bacalar with an outdoor pool, garden, and terrace. Indulge in the restaurant, room service, and 24-hour front desk. Stay connected with free WiFi and unwind at the bar.

Elegant Rooms with Modern Amenities
Each room features a private bathroom with a shower, and select rooms boast a kitchen with a fridge. Enjoy the comfort of premium bed linen and towels during your stay.

Convenient Location and Accessibility
Situated facing the beach, this hotel is a perfect getaway. With the Chetumal International Airport just 34 km away, reaching your luxurious retreat is a breeze.

Book now and experience luxury at Hotel CasaBakal - A pie de Laguna - Bacalar.

Important information:

Paddle board has an extra cost.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for MXN 630.26 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1226 reviews
Cleanliness: 7.63
Service: 8.6
Location: 9.64
Room Quality: 8.09
Amenities: 9.12
Value for Money: 7.08
Food and Beverage: 7.63
Overall Experience: 8.6
D
Delphine • solo_traveller • fr
8
Emplacement idéal malgré le prix élevé
Pros:

L'emplacement, accès direct à la lagune. Possibilité de manger sur place à toute heure. Kayak et paddle gratuits.

Cons:

Le logement juste à côté des locations de kayak et du bar. Les SDB partagées accessibles à toute personne et non aux logements seuls. Hôtel qui reste cher.

2026-07-12 • via Nuitee
R
Roberto • family_with_children • pa
6
Pros:

la laguna. el kayak incluido.

Cons:

la habitacion muy vieja. con este precio, me espero que la pongan nueva. El aire acondicionado no funzionaba porque se ido la luz en continuo. con este calor es insoportable. la comida del bar no me gusta. me llego todo quemado.

2026-07-12 • via Nuitee
E
Esquinita • solo_traveller • mx
8
Pros:

La vista muy linda y todo muy limpio.

Cons:

No hay baño dentro los alojamientos

2026-07-09 • via Nuitee
P
Patrick • solo_traveller • fr
10
Tres bel endroit
Pros:

Très bel endroit et tres bon accueil. Merci à toute l'équipe de l'hôtel.

2026-07-08 • via Nuitee
P
Pablo • solo_traveller • mx
8
2026-07-04 • via Nuitee
L
Lorena • couple • us
10
Very relaxing and peaceful 😌
Pros:

Water front was amazing very nice place. I would definitely recommend it.

Cons:

Bit pricey

2026-06-20 • via Nuitee
M
Miguel • solo_traveller • mx
10
2026-06-15 • via Nuitee
E
Escalante • family_with_children • mx
6
NO ES LO QUE OFRECEN
Pros:

La ubicación y la vista.

Cons:

Habitaciones muy viejas, descuidadas, llaves del lavabo oxidadas, no hay T.V. el balcón se esta cayendo, no es lo que ofrecen en las fotos.

El trato del personal, el encargado de toallas dijo que no había toallas y que aun que no nos gustará teníamos que esperar a la lavandería, mientras no era su problema.

2026-06-09 • via Nuitee
S
Salomé • couple • fr
9
2026-06-07 • via Nuitee
R
Raul • solo_traveller • us
10
Love the hotel
Pros:

Love the location and great staff..

Cons:

Parking space

2026-06-03 • via Nuitee
C
Clavellina • family_with_children • mx
10
2026-06-02 • via Nuitee
C
Clavellina • family_with_children • mx
10
2026-06-02 • via Nuitee
E
Emmanuelle • solo_traveller • fr
9
Pros:

L'accès direct à la lagune, le prêt de kayaks et paddle, le petit déjeuner à la carte, le jardin et la piscine, les pontons. Je vous conseille les bungalows avec vue sur la lagune, magnifique.

Cons:

Nous avions un studio ce qui était très pratique pour cuisiner les repas mais la cuisine n'était pas bien équipée (seulement 1 verre, pas de couteau de cuisine, de planche à découper...)

2026-05-27 • via Nuitee
V
VIRGINIA • extended_group • mx
10
PLACENTERA.
Pros:

EL LUGAR ES INCREIBLE, NINGUNA FOTO O VIDEO LE HACE JUSTICIA.

Cons:

LO UNICO, ES QUE LOS KAYAK NO SE PRESTAN AL AMANECER, DEBERIAN A MI GUSTO ORGANIZAR CON LOS HUESPEDES QUE SE APUNTEN EN UNA LISTA ANTES DE QUIENES QUIERAN ESA EXPERICENCIA PARA QUE LA INCLUYAN, PARA APROVECHAR QUE TIENEN AHÍ MISMO LOS KAYAK.

2026-05-27 • via Nuitee
C
Carolina Constansa • solo_traveller • mx
9
El baño escalón
Pros:

La recámara

Cons:

El baño, con escalón ,uff.

2026-05-25 • via Nuitee
M
Miguel Fernandez • solo_traveller • mx
10
Pros:

La atención del personal muy bueno, la cabaña es muy bonita

Cons:

El tamaño de la cabaña, salimos del agua y no había donde sentarse, y el baño comunitario es incómodo

2026-05-25 • via Nuitee
E
Erwin • solo_traveller • mx
10
Pros:

Me gustó la atención y sobre todo a las peticiones que pedí por ser un motivo especial

Cons:

Unicamente algunos insectos por la hab. Pero entiendo la ubicacion

2026-05-25 • via Nuitee
S
Sori.sori. • solo_traveller • mx
10
2026-05-24 • via Nuitee
J
Juan Pablo • solo_traveller • mx
10
Increible
Pros:

Todo, excelente lugar. Súper recomendable

2026-05-21 • via Nuitee
M
Miriam • couple • fr
10
Magical place
Pros:

A localização incrível, o pequeno almoço proposto, sítio lindo e inspirador.
boas infraestruturas para aproveitar o nascer do sol, bem como o pontão à sombra para ir nadar.
Propõem kayaks gratuitamente .

Cons:

As cabanas não são isoladas do exterior , visto que o telhado é de palha.
há muitos animas e insectos que passam para dentro da habitação. Acordamos com 2 lagartos dentro da habitação, e muitos mosquitos. Faz parte da experiência ☺️ mas considero essencial ter pelo menos uma rede mosquiteira por cima da cama 🥲🙏
Havia uma cliente que reservava todos os dias as cadeiras no pontão e as camas a volta da piscina com as toalhas, mas obviamente, não usava os dois sítios ao mesmo tempo😅
seria bom que o hotel instaurasse regras de proibição de reserva abusiva das camas e infraestruturas.

2026-05-15 • via Nuitee