Hotel CasaBakal - A pie de Laguna - Bacalar

Hotels
8.3 (1212 reviews)
Costera #81 MZ 5 LT 139 , Bacalar , mx

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Beautiful location
Free amenities like kayaks
Flexibility of the staff
Cons:
Poor cleanliness
Rude service
Outdated rooms

Categories

Cleanliness
7.63
Several complaints regarding smells and poor conditions in the rooms, indicating a need for improvement.
Service
8.6
Mixed reviews, with some mentioning rude staff, but also noting flexibility and good service in handling issues.
Location
9.64
Consistently praised as stunning and ideal for activities like kayaking.
Room Quality
8.09
Negative comments about outdated and poorly maintained rooms, but also some positive sentiments about views.
Amenities
9.12
Free access to kayaks and other activities were positively highlighted.
Value for Money
7.08
Frequent mentions of high prices not matching room quality or cleanliness.
Food and Beverage
7.63
Several reviews indicated slow service and issues with food quality.
Overall Experience
8.6
Positive experiences highlighted, but several significant issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:30

Property Description

Luxurious Beachfront Accommodation
Hotel CasaBakal - A pie de Laguna - Bacalar offers a 5-star experience in Bacalar with an outdoor pool, garden, and terrace. Indulge in the restaurant, room service, and 24-hour front desk. Stay connected with free WiFi and unwind at the bar.

Elegant Rooms with Modern Amenities
Each room features a private bathroom with a shower, and select rooms boast a kitchen with a fridge. Enjoy the comfort of premium bed linen and towels during your stay.

Convenient Location and Accessibility
Situated facing the beach, this hotel is a perfect getaway. With the Chetumal International Airport just 34 km away, reaching your luxurious retreat is a breeze.

Book now and experience luxury at Hotel CasaBakal - A pie de Laguna - Bacalar.

Important information:

Paddle board has an extra cost.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for MXN 630.26 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1212 reviews
Cleanliness: 7.63
Service: 8.6
Location: 9.64
Room Quality: 8.09
Amenities: 9.12
Value for Money: 7.08
Food and Beverage: 7.63
Overall Experience: 8.6
E
Emmanuelle • solo_traveller • fr
9
Pros:

L'accès direct à la lagune, le prêt de kayaks et paddle, le petit déjeuner à la carte, le jardin et la piscine, les pontons. Je vous conseille les bungalows avec vue sur la lagune, magnifique.

Cons:

Nous avions un studio ce qui était très pratique pour cuisiner les repas mais la cuisine n'était pas bien équipée (seulement 1 verre, pas de couteau de cuisine, de planche à découper...)

2026-05-27 • via Nuitee
V
VIRGINIA • extended_group • mx
10
PLACENTERA.
Pros:

EL LUGAR ES INCREIBLE, NINGUNA FOTO O VIDEO LE HACE JUSTICIA.

Cons:

LO UNICO, ES QUE LOS KAYAK NO SE PRESTAN AL AMANECER, DEBERIAN A MI GUSTO ORGANIZAR CON LOS HUESPEDES QUE SE APUNTEN EN UNA LISTA ANTES DE QUIENES QUIERAN ESA EXPERICENCIA PARA QUE LA INCLUYAN, PARA APROVECHAR QUE TIENEN AHÍ MISMO LOS KAYAK.

2026-05-27 • via Nuitee
M
Miguel Fernandez • solo_traveller • mx
10
Pros:

La atención del personal muy bueno, la cabaña es muy bonita

Cons:

El tamaño de la cabaña, salimos del agua y no había donde sentarse, y el baño comunitario es incómodo

2026-05-25 • via Nuitee
E
Erwin • solo_traveller • mx
10
Pros:

Me gustó la atención y sobre todo a las peticiones que pedí por ser un motivo especial

Cons:

Unicamente algunos insectos por la hab. Pero entiendo la ubicacion

2026-05-25 • via Nuitee
C
Carolina Constansa • solo_traveller • mx
9
El baño escalón
Pros:

La recámara

Cons:

El baño, con escalón ,uff.

2026-05-25 • via Nuitee
S
Sori.sori. • solo_traveller • mx
10
2026-05-24 • via Nuitee
J
Juan Pablo • solo_traveller • mx
10
Increible
Pros:

Todo, excelente lugar. Súper recomendable

2026-05-21 • via Nuitee
M
Miriam • couple • fr
10
Magical place
Pros:

A localização incrível, o pequeno almoço proposto, sítio lindo e inspirador.
boas infraestruturas para aproveitar o nascer do sol, bem como o pontão à sombra para ir nadar.
Propõem kayaks gratuitamente .

Cons:

As cabanas não são isoladas do exterior , visto que o telhado é de palha.
há muitos animas e insectos que passam para dentro da habitação. Acordamos com 2 lagartos dentro da habitação, e muitos mosquitos. Faz parte da experiência ☺️ mas considero essencial ter pelo menos uma rede mosquiteira por cima da cama 🥲🙏
Havia uma cliente que reservava todos os dias as cadeiras no pontão e as camas a volta da piscina com as toalhas, mas obviamente, não usava os dois sítios ao mesmo tempo😅
seria bom que o hotel instaurasse regras de proibição de reserva abusiva das camas e infraestruturas.

2026-05-15 • via Nuitee
A
Antonio Fernando • couple • mx
9
Lugar muy comodo, la laguna hermosa!
Pros:

El lugar es increible, la laguna lo es todo!

Cons:

Todo bien, solo los alimentos no son los más ricos, pero hay opciones para salir!

2026-05-13 • via Nuitee
L
Luciana Zocoli • solo_traveller • br
10
Pros:

Melhor localização , perfeito!!!

2026-05-09 • via Nuitee
A
Alexandre • couple • fr
9
Les pieds dans l’eau !
Pros:

Le grand plus de l’hôtel est son accès au lagon ainsi que sa vue dégagée. Hôtel intimiste, calme, avec tout le confort. Bon petit déjeuner, et nourriture en general. Kayak et paddle inclus.

Cons:

RAS

2026-05-09 • via Nuitee
E
Els Snauwaert • extended_group • be
9
Topverblijf
Pros:

Het was een zeer ruime, nette familiekamer met een prachtig uitzicht. Het ontbijt was à la carte, en lekker. Het feit dat er ook een restaurant is maakt het echt wel een heel fijn verblijf. Je kan er de kajaks gewoon gebruiken en er ligt een zeilboot die je kan inhuren met skipper. Allemaal fijne extra's. Prachtige ligging vlak aan het de lagune.

2026-05-08 • via Nuitee
G
Gaelle • family_with_children • be
9
Séjour idyllique
Pros:

Endroit juste magique.
Ambiance familiale car petite structure.

Cons:

La chambre quadruple devrait être un peu réaménagée.
La musique à fond et jusque 22h du bar gâche le calme du lieu et peut être incommodante pour les chambres situées juste au-dessus.

2026-05-08 • via Nuitee
A
Alicia • solo_traveller • mx
10
Pros:

La comida muy buena, vista al lago hermosa! El cuarto es muy pequeño, así como el baño, pero si limpio , salvo por el poco espacio de la habitación doble cama queen.

2026-05-05 • via Nuitee
A
Angélica Ingrid • solo_traveller • mx
10
Excelente
Pros:

La cama es super comoda, la laguna esta justo al pie del hotel! La comida del restaurante es super rica y lo mejor el personal muy amable!

2026-05-03 • via Nuitee
C
Coral Jara • solo_traveller • mx
5
Mejor ir sin expectativas
Pros:

La laguna era maravillosa y los alimentos del desayuno incluído no eran malos

Cons:

Las cabañas sin baño muy caras y con el espacio sumamente limitado, no están cerca del centro así que abran de tomar taxis, las amenidades como paseo en bote no manejan promociones o invitan a los huéspedes a compartir servicios 🤷🏻‍♀️🤷🏻‍♀️

2026-04-30 • via Nuitee
M
Miguel • couple • ca
6
2026-04-30 • via Nuitee
S
Stefania • couple • gb
8
Very good, I would recommend
Pros:

The staff is very nice and kind, but very slow to bring the food at the table. We really enjoyed Kayak and paddle board available for free for the guests.

Cons:

Our room didn’t have a long mirror and no hairdryer even though was listed on the amenities of the room.

2026-04-30 • via Nuitee
L
Leila • family_with_children • fr
10
Tout était parfait très bien situé équipement et proprete du logement irréprochable.
2026-04-29 • via Nuitee
N
Nathalie • solo_traveller • fr
8
Très agréable séjour au bord de la lagune
Pros:

Le personnel est très accueillant et très serviable.
La chambre (bungallow dans le jardin) est simple mais agréable, le petit déjeuner est bon.
L'hotel est idéalement situé, face à la lagune, où il est possible de faire du paddle (même si le matériel est abîmé) et du kayak.
Les tours proposés en bateau permettent une vue générale de la magnifique lagune et Jonh est un guide attentif.

2026-04-27 • via Nuitee