Hotel CasaBakal - A pie de Laguna - Bacalar

Hotels
8.3 (1253 reviews)
Costera #81 MZ 5 LT 139 , Bacalar , MX
+52 55 3918 8284

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Beautiful location
Free amenities like kayaks
Flexibility of the staff
Cons:
Poor cleanliness
Rude service
Outdated rooms

Categories

Cleanliness
7.63
Several complaints regarding smells and poor conditions in the rooms, indicating a need for improvement.
Service
8.6
Mixed reviews, with some mentioning rude staff, but also noting flexibility and good service in handling issues.
Location
9.64
Consistently praised as stunning and ideal for activities like kayaking.
Room Quality
8.09
Negative comments about outdated and poorly maintained rooms, but also some positive sentiments about views.
Amenities
9.12
Free access to kayaks and other activities were positively highlighted.
Value for Money
7.08
Frequent mentions of high prices not matching room quality or cleanliness.
Food and Beverage
7.63
Several reviews indicated slow service and issues with food quality.
Overall Experience
8.6
Positive experiences highlighted, but several significant issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:30

Property Description

Luxurious Beachfront Accommodation
Hotel CasaBakal - A pie de Laguna - Bacalar offers a 5-star experience in Bacalar with an outdoor pool, garden, and terrace. Indulge in the restaurant, room service, and 24-hour front desk. Stay connected with free WiFi and unwind at the bar.

Elegant Rooms with Modern Amenities
Each room features a private bathroom with a shower, and select rooms boast a kitchen with a fridge. Enjoy the comfort of premium bed linen and towels during your stay.

Convenient Location and Accessibility
Situated facing the beach, this hotel is a perfect getaway. With the Chetumal International Airport just 34 km away, reaching your luxurious retreat is a breeze.

Book now and experience luxury at Hotel CasaBakal - A pie de Laguna - Bacalar.

Important information:

Paddle board has an extra cost.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 1253 reviews
Cleanliness: 7.63
Service: 8.6
Location: 9.64
Room Quality: 8.09
Amenities: 9.12
Value for Money: 7.08
Food and Beverage: 7.63
Overall Experience: 8.6
B
Bastien • solo_traveller • fr
10
Pros:

L’emplacement fabuleux avec la vue sur toutes les nuances de bleu de la lagune.
Le cadre apaisant et calme.

2026-10-31 • via Nuitee
G
Gaelle • couple • fr
9
Pros:

La proximité du lagoon est incroyable, paysage paradisiaque

2026-10-31 • via Nuitee
E
Elizabeth • couple • mx
9
2026-10-31 • via Nuitee
O
Olivia • family_with_children • mq
10
Un séjour au paradis
Pros:

TOUT!
Les pieds dans la lagune et la magnifique vue.
La beauté des chambres
La gentillesse du personnel
La mise à disposition de kayak et paddle

Cons:

Rien

2026-10-28 • via Nuitee
C
CAROLE • family_with_children • fr
8
Un bon séjour en famille
Pros:

L’endroit et les beaux jardins

Cons:

Le bruit de la route sur certaines chambres ais ils nous l’ont changé

2026-10-27 • via Nuitee
I
Ines • family_with_children • mx
8
Pros:

La tranquilidad del lugar

2026-10-21 • via Nuitee
C
Carolina • family_with_children • br
7
Localização boa, hotel não corresponde as fotos
Pros:

Localização

Cons:

Achei o hotel com pouca manutenção nos quartos, pegamos 3, um deles era bem bem inferior aos outros e não correspondia com as fotos. Achei o café da manhã bem medio e cobravam por queijo extra.

2026-10-20 • via Nuitee
P
Paola • family_with_children • mx
10
Maravillosa
Pros:

La alberca, la laguna y el desayuno deliciosos.

Cons:

Algunas cosas estaban sucias en el restaurante, en nuestro cuarto había muchas hormigas pequeñas que se metieron a nuestras maletas.

2026-10-08 • via Nuitee
O
osvaldo • family_with_children • mx
10
Pros:

Las instalaciones, el lugar y el personal.
Cómoda agradable

Cons:

En general un ambiente único

2026-09-18 • via Nuitee
M
Miguel • couple • us
10
2026-09-17 • via Nuitee
A
Aracely • solo_traveller • us
10
Pros:

Location, Food and direct access from bungalow to the lagoon

Cons:

I wish they outdoor massages were more private without other guests passing by

2026-09-15 • via Nuitee
D
Daniela • solo_traveller • mx
10
Excelente la vista de la laguna!
Pros:

La vista es super bonita, las instalaciones del lugar son bonitas, es limpio y centrico.

2026-09-15 • via Nuitee
R
Regina • couple • nl
7
Honestly not worth the money
Pros:

Its location is right at the lake enabling easy acces

Cons:

There’s no real value for money except access to the lake. Very overpriced in terms of facility, cleanliness and general attention to customer. The staff of the hotel seemed to find every question a hassle.

2026-09-06 • via Nuitee
S
Susana • family_with_children • pt
9
Local memorável
Pros:

Localização absolutamente paradisiaca

Cons:

Falta de frigorífico no quarto e de gerador no hotel. Houve um apagao em Bacalar durante a estadia e sem o gerador o ar condicionado não funcionava, tornando o quarto muito quente e húmido e impossível para dormir.

2026-09-05 • via Nuitee
E
Enrique • family_with_children • mx
8
Paraíso en Bacalar
Pros:

Servicio del personal, la ubicación y los alimentos y bebidas

Cons:

La cama no era muy confortable

2026-09-04 • via Nuitee
F
Francisco • family_with_children • es
9
2026-09-01 • via Nuitee
B
Beatriz • extended_group • es
5
2026-08-31 • via Nuitee
A
Ana • solo_traveller • ch
8
Pros:

L'emplacement de l'hôtel. Le lieu est magnifique. Les petits déjeuners sont très bons.

Cons:

Chambre à 4 lits, lits inconfortable. La vue est magnifique mais la chambre serait à refaire car c'est pas au niveau d'un 4 étoiles.
La 2ème chambre était à côté de la route et l'insonorisation était inexistante, là aussi pas au niveau d'un 4 étoiles car on cherche du repos et c'était tres bruyant.
Dommage car le lieu est magnifique!

2026-08-28 • via Nuitee
R
Roxan Janine • solo_traveller • za
10
Beautiful! Well worth every penny!!
Pros:

Lovely location! The glamping is stunning and really good food and overall great staff.
Really absolutely loved it!

Cons:

Language barrier made it a bit tougher to communicate with staff but still very friendly helpful staff.

2026-08-27 • via Nuitee
J
jon • family_with_children • gb
6
Frustrating
Pros:

The food is extremely good. Fresh ingredients, cooked from scratch, quality. Highly recommended.
The central areas - reception, restaurant area, toilets, etc are very nicely done.
The staff are very nice
Beds were comfortable and the ’hotel’ rooms looked nice
Atmosphere around the pool / bar is very nice.

Cons:

Do not stay in the 4x single room (at the top of the main building). The smell of sulphur from the drain (think durians in Asia…) was overpowering to the extent that we began to become ill on the second night and had to move rooms - which they kindly allowed).

Lack of curtains - in the smelly room they were broken, and in the substitute room they were not on the top window meaning an early wake up

Service was mixed. Reception good. Watersports terrible - changing their hours with a shrug of shoulders. Bar very slow. Waiters helpful.

Lack of sun loungers. Simply not enough given the number of guests. Yes sometimes an issue in all hotels, but they have the space. An own goal.

Breakfast starts at 8am! Love the holiday atmosphere, but if you are doing anything (we did a trip to Kohunlich and Dzibanche) they leave early so you miss out (albeit they did swap it for a take away ham and cheese sandwich).

2026-08-27 • via Nuitee