Oaks Gold Coast Hotel

Hotels
•
Oaks Hotels & Resorts
8.4 (2938 reviews)
2801 Gold Coast Hwy , Gold Coast , AU

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Business center
Terrace
Family rooms
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Parking issues
Repairs needed

Categories

Cleanliness
8.23
The room is clean with nice balcony views, but there were issues with maintenance and repairs that impacted the stay.
Service
9.7
Most staff very friendly and efficient. Helpful staff but there were issues with maintenance response.
Location
9.74
Fantastic location, easy access to transport, walking to shops and restaurants.
Room Quality
7.69
Overall decent but had significant issues with the shower and noise.
Amenities
7.22
Repairs needed and no gym facility available, which limited experience.
Value for Money
7.68
While the price was good, the additional charge for parking and service limitations detracted from value.
Food and Beverage
8.23
Dining at a separate hotel and additional charges for room service made it less convenient.
Overall Experience
8.7
Mixed experience due to location and staff, but significant issues with repairs and services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 12:14

Property Description

Prime Location near Beach and Shopping
Located just 400 metres from the beach and 3.5 km from Pacific Fair Shopping Centre, Oaks Gold Coast Hotel offers convenience and leisure at your doorstep. Enjoy a stroll by the beach or indulge in a shopping spree, all within reach.

Variety of Accommodation Options
Choose from stylish hotel rooms, spacious studios, or one and two bedroom apartments, each featuring a balcony, flat-screen TV, and a private bathroom with a spa bath. Wake up to stunning ocean views in select rooms, adding a touch of luxury to your stay.

Attractions and Recreation
With famous theme parks a short drive away and the Gold Coast Hinterland for hiking nearby, Oaks Gold Coast Hotel is the perfect base for adventure seekers and leisure travelers alike.

Book your stay at Oaks Gold Coast Hotel now for a memorable Gold Coast experience.

Important information:

Please note that there is a nonrefundable 1.5% charge when you pay with a credit or debit card.

Please note that the credit card presented on check-in must be in the same name as the guest's name on the booking confirmation.

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note a AUD 1 credit card pre authorization is required upon arrival. You should be reimbursed within 7 days of check-out, subject to an inspection of the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.4
Based on 2938 reviews
Cleanliness: 8.23
Service: 9.7
Location: 9.74
Room Quality: 7.69
Amenities: 7.22
Value for Money: 7.68
Food and Beverage: 8.23
Overall Experience: 8.7
A
Alex • extended_group • au
10
2026-10-31 • via Nuitee
R
Richard • family_with_children • au
10
Friendly, Clean and served my needs
Pros:

The location was fantastic

Cons:

..

2026-10-29 • via Nuitee
A
Aniza Binte • solo_traveller • au
8
Comfortable as the room is spacious.
Pros:

Good location.Easy access to public transport and amenities.

Cons:

Quiet and private.A distance view of the ocean and a short walk to the beach…

2026-10-29 • via Nuitee
M
Mick • couple • au
8
Ok
Pros:

Location

Cons:

A bit tired & needed a good clean

2026-10-29 • via Nuitee
P
Pukhraj • extended_group • nz
3
Charged $100 without being told, and no reply to my messages. The "What didn't you like?" box only
Pros:

I've stayed with Oaks many times in New Zealand and always had a good experience, which is why I chose Oaks for my first visit to the Gold Coast.

Cons:

I travel often for work and personal trips and stay in hotels all the time, and I've never had a problem like this before. After checking out on 25 October, I found an extra $100 had been taken from my card. Nobody asked me, mentioned it at check-out, or sent any receipt or explanation.
I emailed the Front Office Manager and also messaged the hotel through Booking.com asking what the charge was for. So far I have had no reply to either.
Taking money from a guest's card without telling them, and then ignoring them when they ask about it, is really frustrating. It made my first Gold Coast trip worse and it's not the Oaks experience I'm used to. I've now had to involve my bank to sort it out.
Future guests: check your card statement carefully after checkout and ask for a full itemised bill before you leave.

2026-10-28 • via Nuitee
S
Simone • couple • br
9
Muito confortável
Pros:

O quarto era muito espaçoso, com varanda. A cama e travesseiros confortáveis, o closet ótimo e o banheiro grande com uma boa ducha.

Cons:

Nada de muito relevante

2026-10-28 • via Nuitee
E
Eleanor • family_with_children • gb
9
Pros:

It was very quiet, very spacious as well with easy access in to main surfers paradise streets and shopping/food & drink areas.

The beds were comfortable and it was great to be able to have a fridge and microwave in the room so you could take any food you got from supermarkets and keep them fresh.

The staff were very friendly, especially the lady who checked me in...I arrived at 9.30am ish and although she was very busy checking other people in an out on her own, she was very professional and kind and did everything with a smile. My room was so ready when I arrived and she greeted my by name as I was speaking to someone else about putting my suitcase in the luggage storage amd told me I could get into my room early. I wish I got her name but she was so lovely.

It's good that the room had things like Netflix on the TV so I could watch some of my shows and enjoy the TV. The balcony was also very spacious and had a nice view of the beach/sea

Cons:

There wasn't any breakfast available and considering there was only a couple cafes and a petrol station shop nearby it would have been nice to get breakfast. But I guess since you have access to a fridge and a microwave, you are able to keep stuff in for yourself.

2026-10-28 • via Nuitee
J
Janet • couple • au
9
2026-10-27 • via Nuitee
E
Ernest • couple • au
10
2026-10-27 • via Nuitee
D
Davoren • family_with_children • au
9
Pros:

I liked how close the tram was and easy to get to where I had to go. The view was perfect 👌🏼and the bed was amazing 🤩 just right

Cons:

Nothing much that we couldn't fix

2026-10-26 • via Nuitee
L
Leanne • family_with_children • au
10
Little romantic get away
Pros:

Great location and very clean room

2026-10-24 • via Nuitee
K
Konrad • extended_group • au
7
Conveniently located hotel, spacious rooms.
2026-10-23 • via Nuitee
G
gael • solo_traveller • au
2
2026-10-22 • via Nuitee
P
Patricia • couple • au
8
Great weekend
Pros:

The location was excellent very short walk to tram station which meant it was very close to Broadbeach or Surfers. Hotel very clean and staff very friendly.

Cons:

No breakfast available, furniture in the room was mismatched.

2026-10-21 • via Nuitee
D
Deirdre • couple • au
2
2026-10-21 • via Nuitee
D
Dimity • couple • au
10
2026-10-19 • via Nuitee
K
Kathy • couple • au
10
Pros:

Great location, clean rooms, great service

Cons:

Wifi was very slow and cut in and out

2026-10-19 • via Nuitee
G
Ghiovanna • couple • au
10
2026-10-18 • via Nuitee
S
Suzette • couple • au
8
2026-10-17 • via Nuitee
B
Brianna • couple • au
9
2026-10-17 • via Nuitee