Oaks Gold Coast Hotel

Hotels
Minor Hotels
8.4 (118 reviews)
2801 Gold Coast Highway, Surfers Paradise, Surfers Paradise, Queensland, 4217 , Surfers Paradise , AU

Facilities

Express check-out
Comprehensive recycling policy
Free WiFi
Terrace
Garden
Express check-in/check-out
Elevator
Safe-deposit box at front desk
Front desk (limited hours)
Express check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Parking issues
Repairs needed

Categories

Cleanliness
8.23
The room is clean with nice balcony views, but there were issues with maintenance and repairs that impacted the stay.
Service
9.7
Most staff very friendly and efficient. Helpful staff but there were issues with maintenance response.
Location
9.74
Fantastic location, easy access to transport, walking to shops and restaurants.
Room Quality
7.69
Overall decent but had significant issues with the shower and noise.
Amenities
7.22
Repairs needed and no gym facility available, which limited experience.
Value for Money
7.68
While the price was good, the additional charge for parking and service limitations detracted from value.
Food and Beverage
8.23
Dining at a separate hotel and additional charges for room service made it less convenient.
Overall Experience
8.7
Mixed experience due to location and staff, but significant issues with repairs and services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 12:14

Property Description

Welcome to Oaks Gold Coast Hotel, where comfort meets convenience in the heart of Surfers Paradise.

Recreation Opportunities
Dive into relaxation with our stunning outdoor pool and take in breathtaking views from our serene terrace and lush garden, perfect for unwinding after a day of adventure.

Business & Event Facilities
Equipped with a modern business center and five versatile meeting rooms, our hotel is ideal for both corporate gatherings and special celebrations, complemented by express check-in and check-out for your convenience.

Guestroom Comforts
Each of our 59 well-appointed guestrooms features a refrigerator, complimentary Wi-Fi, and digital programming for your entertainment, along with cozy bathrooms equipped with complimentary toiletries and hair dryers.

Embark on a memorable stay at Oaks Gold Coast Hotel – book your room today for an unforgettable experience!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

8.4
Based on 118 reviews
Cleanliness: 8.23
Service: 9.7
Location: 9.74
Room Quality: 7.69
Amenities: 7.22
Value for Money: 7.68
Food and Beverage: 8.23
Overall Experience: 8.7
S
Scott extended_group au
9
Pros:

Rachel was very accommodating on arrival

Cons:

Probley the aircon

2026-07-25 via Nuitee
E
Emily solo_traveller nz
8
Pros:

Location is excellent, on the edge of Broadbeach and surfers. Right across from Florida Gardens tram to access public transport. Excellent views.

Cons:

Overall room is tired, wallpaper peeling etc. This is reflected in the price.

2026-07-25 via Nuitee
T
tanyatokk NONE Brisbane, Brisbane Region, Queensland
10
AWESOME STAY AT "OAKS" GOLD COAST!
Pros:

Great location! Clean and cozy room!

Polite and friendly reception. Quick response. The staff is always ready to help with your requests!

Free early check-in subject to availability.

The room is clean and cozy! Amazing spa treatment in the bathroom! Beautiful decor and furniture in the room!

A nice complimentary bottle of wine and chocolate snacks.

Early coffee on the ground floor with the "Buy one, get one free" promotion.

Very easy check-out! Several options, including simply leaving your room keys at the parking exit.

I loved this place! I will be back again and again!

Next time, I'll bring a friend!

2026-07-24 via Tripadvisor
D
David couple au
8
Pros:

The view was beautiful on the nineth level. The Tram service was also great.

Cons:

No Toaster or Microwave

2026-07-23 via Nuitee
J
Jada couple au
7
2026-07-23 via Nuitee
M
Mole couple au
4
several dissapointing parts made an otherwise reasonable stay unpleasant.
Cons:

Power points that did not accept australia power cords !!!!
Parking was terrible
Previous guests dirty clothing in the room

2026-07-22 via Nuitee
N
nicp178 NONE Coffs Harbour, New South Wales
8
Great location
Pros:

Great location , onsite parking, good size room. Dated but comfortable and clean room. Close to Pacific Fair and restaurant strip.

2026-07-21 via Tripadvisor
A
Amelia couple au
6
2026-07-21 via Nuitee
C
Chris couple au
9
Pros:

Size

2026-07-21 via Nuitee
M
Maica Alexis couple au
9
2026-07-19 via Nuitee
B
Brian solo_traveller gb
7
2026-07-19 via Nuitee
L
Linda couple au
10
2026-07-16 via Nuitee
S
shaunnelsonmr NONE
2
Not worth it
Pros:

The room in the website was modern and clean. The actual room was old and very run down. Not worth it

2026-07-15 via Tripadvisor
E
Edith couple au
7
Overall the stay was good.
Pros:

Convenient, clean and comfortable

Cons:

The property doesn’t have enough parking for its guests. I arrived at check-in and was told the car park was full. To either look for street parking in Surfers ??? or drive the Crown Plaza paid car park which was the next building. I was on my own with both my luggage and my husband’s luggage and had to navigate my way back to Oaks hotel with all the luggage. I had dropped my husband off at a work function before driving to Oaks Hotel to check-in. At the price we paid we expected to have parking onsite even if we had to pay.

2026-07-15 via Nuitee
J
Judy solo_traveller au
10
Pros:

As I was up on the 20th floor, the ocean views were wonderful. Lovely to hear the ocean.

Cons:

It would have been perfect if there was a toaster

2026-07-15 via Nuitee
S
Shane extended_group au
8
2026-07-15 via Nuitee
B
Benoni couple au
8
Great location with awesome views but needs to be updated as very old and not value for money.
Pros:

Amazing views of the ocean, convenient location to the tram.

Cons:

Very old and in need of updating. Doors to bathroom and toilet don’t close properly- wallpaper is falling off the walls. Carpet is old. Didn’t feel of the quality expected for the cost.

2026-07-13 via Nuitee
M
Matthew couple au
9
Beautiful unit in a pristine backdrop. A lovley stay.
Pros:

Clean well presented.
We were upgraded to a one bedroom unit.

Cons:

The coffee cart was closed when I went down in the morning.

2026-07-13 via Nuitee
J
Jett solo_traveller au
8
2026-07-13 via Nuitee
L
lindarose solo_traveller au
9
2026-07-13 via Nuitee