Henn na Hotel Premier Kyoto Gojo Karasuma -Formerly Watermark Hotel Kyoto-

Hotels
8.7 (5723 reviews)
Shimogyo-ku Daikokucho 195 , Kyoto , JP

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms (many called them spotless)
Great proximity to Kyoto Station and good public transport access
Japanese-style rooms with tatami and nice views (Kyoto Tower)
Good amenities: washers/dryers, lockers, smooth self check-in
Generally good and varied breakfast options
Strong value for money
Cons:
Occasional service lapses / sometimes hard to find staff
Breakfast: limited western choices, poor bread and cutlery issues
Air conditioning difficult to regulate (sometimes too cold)
Limited pillow options (only one type available)
Some rooms are small
Luggage storage may be insufficient during peak season

Categories

Cleanliness
9
Generally praised as clean and spotless in multiple reviews; one guest noted dust was not vacuumed despite a request.
Service
8.3
Staff described as friendly and helpful and self check-in appreciated, but a few guests reported difficulty finding staff or minor service lapses.
Location
8.9
Excellent proximity to Kyoto Station, bus and metro; a couple of reviews noted it was slightly further from restaurants or 'not a great location' for dining.
Room Quality
8.6
Rooms praised for Japanese-style tatami decor, comfortable and often spacious for Japan; some rooms small, pillow options limited and AC could be hard to regulate.
Amenities
8.9
Good amenities reported (washers/dryers, lockers, smooth self check-in, varied facilities) and generally reliable.
Value for Money
9
Multiple guests highlight excellent price/performance and good overall value for the cost.
Food and Beverage
7.9
Breakfast described as good and varied (Japanese and continental) by many, but some guests noted limited western options, poor bread quality and lack of cutlery/knives.
Overall Experience
9
Majority of reviews report an excellent, recommended stay and willingness to return, with only minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 11:25

Property Description

Central Location
Located in the heart of Kyoto, Watermark Hotel Kyoto HIS Hotel Group offers easy access to popular attractions such as TKP Garden City Kyoto and Sanjusangen-do Temple, making it an ideal choice for travelers looking to explore the city.

Modern Amenities
Guests can enjoy modern amenities in every room, including a flat-screen TV, air conditioning, and a private bathroom with bathtub and shower. The hotel also provides free WiFi throughout the property, ensuring guests stay connected during their stay.

Convenient Services
With a 24-hour front desk and luggage storage facilities, Watermark Hotel Kyoto HIS Hotel Group offers convenience and comfort to all guests. Whether you're exploring the city center or visiting nearby attractions like Kiyomizu-dera Temple and Nijo Castle, this hotel is the perfect choice for your stay in Kyoto.

Experience the best of Kyoto at Watermark Hotel Kyoto HIS Hotel Group. Book now for an unforgettable stay!

Important information:

Please note that guests booking the "Run of House" unit may be assigned a different room type during check-in.An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 5723 reviews
Cleanliness: 9
Service: 8.3
Location: 8.9
Room Quality: 8.6
Amenities: 8.9
Value for Money: 9
Food and Beverage: 7.9
Overall Experience: 9
C
Cüneyt • family_with_children • tr
10
Çıkın çıkın gelin gerçekten pişman olmazsınız
Pros:

Tesis tamamen otomatik resepsiyon görevlisine ihtiyaç duymadan check in check out yapabiliyorsun. Çamaşır yıkama kurulama makul fiyat. alışveriş yaptıktan sonra eşyalarını çok yer kaplamasın diye vakumlama aleti var gerçekten odanın ambiyansı ışıklandırılması temizliği sigara içme alanının olması ortak. Ücretsiz su dolum yerinin olması yani çok beğendik

Cons:

Her şey çok güzeldi

2026-09-19 • via Nuitee
D
DOHAN • couple • kr
9
2026-09-19 • via Nuitee
D
Damian • couple • fr
7
Pros:

Emplacement à quelques pas du métro

Cons:

Petit déjeuner, machine à jus de fruit en panne, pas beaucoup de diversité

2026-09-19 • via Nuitee
さとう • couple • jp
10
2026-09-19 • via Nuitee
J
Javier • family_with_children • es
9
2026-09-19 • via Nuitee
S
Sophie • solo_traveller • au
9
Thanks for the wonderful stay. Excellent value
Pros:

They allowed me to leave my luggage. The security lockers were no extra charge. Friendly restaurant staff +++ The room was great and had a view. Windows opened slightly which was fantastic to get some fresh air from outside. The room wasn’t stuffy really even considering it was up high in an enclosed building.

Cons:

I think I would’ve liked to have a reception, however if you do need someone there’s a bell you can press and staff will come out promptly.

2026-09-17 • via Nuitee
E
Elena • couple • bg
9
2026-09-17 • via Nuitee
E
Emily • couple • ch
9
Pros:

Chambre confortable en tatami, avec une petite table pratique. Lave-linge disponible. Personnel serviable. Vue sur la ville.

Cons:

Espace d’entrée limité (l’évier de salle de bain est dans l’entrée, pas de placard)

2026-09-16 • via Nuitee
G
GOLAM MOSTOFA • couple • bd
7
2026-09-16 • via Nuitee
B
Brian • couple • nl
9
Een heerlijk kort verblijf.
Pros:

Het eten was een typisch Japans ontbijt. De locatie is vlakbij het treinstation. Het hotel ligt 250 m van metrostation Gojo ( de groene lijn)

2026-09-16 • via Nuitee
M
mchandio • solo_traveller • pk
9
Pros:

Everything was perfect.

Cons:

I booked 2 rooms for my family with 4 kids. Usually rooms are small in Japan, so they gave me double occupancy rooms by adding one bad to accommodate 3 persons. This was very troublesome, as we were not even able to move in the room, also no space to keep and open our luggage. I think booking.com is responsible for this. They should have given me option os 2+4 occupancy.

2026-09-16 • via Nuitee
S
Stefano • solo_traveller • it
8
2026-09-16 • via Nuitee
雍淳 • solo_traveller • tw
9
2026-09-16 • via Nuitee
J
Jesus • couple • es
10
Maravillosa estancia
2026-09-16 • via Nuitee
V
Vincent • couple • de
5
War ganz ok
Pros:

Storage in the lobby

Cons:

Raucher Raum war wirklich sehr klein und deprimierend

Keine echten Menschen nur Automaten

2026-09-15 • via Nuitee
A
Alejandro • couple • es
10
2026-09-15 • via Nuitee
B
Beldman • solo_traveller • nl
9
Pros:

Een nette kamer waar alles aanwezignis wat je nodig hebt.

2026-09-15 • via Nuitee
C
Colin • family_with_children • gb
8
2026-09-15 • via Nuitee
V
Vilma • family_with_children • br
10
2026-09-14 • via Nuitee
S
Shaoen • solo_traveller • tw
10
下次來京都還是會住這邊
Pros:

離地鐵3分鐘不到，房間乾淨，可以直接欣賞京都他早晚風景，臥室跟淋浴空間分開，很有儀式感

Cons:

完全沒有

2026-09-14 • via Nuitee