Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Pleasant staff
Good breakfast
Cons:
Noise disturbances
Cleanliness issues
Bad room conditions

Categories

Cleanliness
6.14
Some cleanliness issues reported including a sewage smell and shower leaks.
Service
8.11
Pleasant Croatian staff members; however, foreign staff were indifferent.
Location
9.15
Excellent location in the city center, close to various attractions.
Room Quality
6.6
Music noise and ventilation issues mentioned; poor soundproofing.
Amenities
7.13
Was not satisfactory based on guest expectations, issues with room accessories.
Value for Money
7.09
Price to quality ratio is overall not great considering the issues.
Food and Beverage
8.14
Breakfast was good and satisfactory according to the review.
Overall Experience
7.61
A mixed experience with great location but significant noise and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:36

Property Description

Central Location and Modern Amenities
Located in the heart of Zagreb, Timeout Heritage Hotel offers a convenient stay with a terrace, restaurant, and bar on-site. Guests can enjoy easy access to popular attractions like the Museum of Broken Relationships and St. Mark's Church.

Comfortable Rooms with Thoughtful Touches
Experience comfort in every room with air conditioning, a flat-screen TV, and a private bathroom stocked with free toiletries and a hairdryer. The hotel also provides breakfast with various options to start your day right.

Convenience and Connectivity
With a 24-hour front desk, airport transfers, and free WiFi, Timeout Heritage Hotel ensures a seamless stay for all guests. Explore Zagreb with ease and return to a welcoming atmosphere at the hotel.

Book now for a memorable stay at Timeout Heritage Hotel Zagreb.

Important information:

This property is located in a pedestrian zone.

Please note that the property has three bars on-site, and guests may experience some noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.5
Based on 3653 reviews
Cleanliness: 6.14
Service: 8.11
Location: 9.15
Room Quality: 6.6
Amenities: 7.13
Value for Money: 7.09
Food and Beverage: 8.14
Overall Experience: 7.61
V
Viktor • couple • hu
9
2026-10-31 • via Nuitee
M
Mario • extended_group • ch
10
Sonst sehr gut
Pros:

Die Lage

Cons:

Es ist für jungere Generationengedacht, daspersonal konnte kein Kroatisch

2026-10-30 • via Nuitee
J
JULIE • couple • au
8
Great place to stay to see the sights of Zagreb just call it "An Adventure "
Pros:

We had never stay here, but the price and location, breakie included were what we wanted for 3nights before starting another tour.
We had passed through Zagreb a fortnight before and found the hotel and popped up and introduced ourselves
If you're looking for somewhere quirky, in a fantastic location, with friendly, helpful staff, a light but adequate breakfast and your laundry all washed, dried and folded beautifully for a good rate dollar wise (ironing board and hairdryer if required)
This is the place for you :)

Cons:

Nothing worth mentioning

2026-10-28 • via Nuitee
D
Dake74 • couple • kz
6
2026-10-28 • via Nuitee
A
Aditya • solo_traveller • in
8
2026-10-26 • via Nuitee
M
Marko • couple • hr
10
2026-10-25 • via Nuitee
S
Simone • extended_group • be
4
Felt more like a messy hostel than a 4 star hotel
Pros:

The beds were comfortable and we appreciated we could not hear the loud music after a certain hour.

Cons:

The toilets and showers were not comfortable and felt like a hostel experience, despite having a room for ourselves and presenting itself as a 4 star. The toilet smelled of humidity. The system of partying within the hotel was confusing. There was not a clear way out for guests that did not want to party and we had to go through the club crowds anyways.

2026-10-25 • via Nuitee
G
gus • solo_traveller • be
7
2026-10-25 • via Nuitee
K
Kwesi • extended_group • nl
8
Pros:

Mooie art en kunst in het hotel met kleurrijke afbeeldingen

2026-10-24 • via Nuitee
C
Carisa • couple • au
8
I knew about the club and had no issues with the noise. The rooftop bar was lovely and the staff were friendly and helpf
Pros:

The location was exceptional.

Cons:

The beds were a little hard.

2026-10-24 • via Nuitee
L
Lindeman • couple • nl
10
Pros:

De uitstekende ligging

Cons:

Het ontbijt

2026-10-23 • via Nuitee
S
Stan Baaijens • extended_group • nl
1
de hele nachten enorme herrie als gevolg van nachtelijke muziek en enorm veel gasten
Pros:

alleen vervelende zaken

Cons:

in een koude omgeving , bedoelde warme maaltijden waren zo goed als koud

2026-10-23 • via Nuitee
P
Peter • couple • at
6
Pros:

Lage optimal, interessant vom Design

Cons:

Sehr hellhörig und schlechte Beleuchtung

2026-10-23 • via Nuitee
E
Emmerson • solo_traveller • be
3
Als je een hotel in het centrum wilt is dit een topper / als je voor de rust gaat zeker dit hotel niet boeken
Pros:

De Ligging was echt top!

Cons:

Ik had een kamer geboekt zonder balkon en ik kreeg een kamer met balkon

2026-10-22 • via Nuitee
T
Tarik • solo_traveller • hr
9
2026-10-22 • via Nuitee
R
Rakeen • extended_group • gb
1
Do not book here if you want any sleep - borderline scam. There is loud partying and club music bla
Pros:

Nothing

Cons:

Do not book here if you want any sleep - borderline scam.

There is loud partying and club music blasting throughout the night until 5:00 AM. The windows are poorly glazed and completely fail to block out the noise from outside and downstairs, making it impossible to get any rest.

To make matters worse, the hotel fails to mention anywhere on the Booking.com listing that a nightclub operates on-site. Instead, they send a message just a few hours before taking payment, giving you an impossibly tight window to cancel. If you don't happen to check your messages during that brief period, your card is charged and you are stuck with non-refundable dates. This feels deliberately deceptive.

If you are looking for a comfortable stay and a proper night's sleep, stay well away from this place.

2026-10-21 • via Nuitee
M
Mike • solo_traveller • at
5
2026-10-21 • via Nuitee
M
Maria • couple • si
5
Pros:

Lokacija.

Cons:

Receptorka ki govori samo angleško. Soba ki izgleda da so pozabili poloziti talne obloge. In močan moski6vonj po vseh sobah.

2026-10-21 • via Nuitee
A
Abdulkadir • solo_traveller • tr
6
Cons:

Gece çok ses vardı yukarıdan ve aşağıdan çok ses geliyordu gece saat 04.00 ila 06.00 arası uymak mümkün değil

2026-10-19 • via Nuitee
Z
Zinaida • couple • us
1
Pros:

Nothing

Cons:

The party till 5am in the morning. Hundreds of screaming and smoking people near our balcony. It was difficult to breathe in the room because the nonsmoking room was full of smoke. The property informed us about 2 nights party when the hotel was non refundable already.
Can you sleep in this situation? We did not dleep all night!

2026-10-19 • via Nuitee