Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Pleasant staff
Good breakfast
Cons:
Noise disturbances
Cleanliness issues
Bad room conditions

Categories

Cleanliness
6.14
Some cleanliness issues reported including a sewage smell and shower leaks.
Service
8.11
Pleasant Croatian staff members; however, foreign staff were indifferent.
Location
9.15
Excellent location in the city center, close to various attractions.
Room Quality
6.6
Music noise and ventilation issues mentioned; poor soundproofing.
Amenities
7.13
Was not satisfactory based on guest expectations, issues with room accessories.
Value for Money
7.09
Price to quality ratio is overall not great considering the issues.
Food and Beverage
8.14
Breakfast was good and satisfactory according to the review.
Overall Experience
7.61
A mixed experience with great location but significant noise and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:36

Property Description

Central Location and Modern Amenities
Located in the heart of Zagreb, Timeout Heritage Hotel offers a convenient stay with a terrace, restaurant, and bar on-site. Guests can enjoy easy access to popular attractions like the Museum of Broken Relationships and St. Mark's Church.

Comfortable Rooms with Thoughtful Touches
Experience comfort in every room with air conditioning, a flat-screen TV, and a private bathroom stocked with free toiletries and a hairdryer. The hotel also provides breakfast with various options to start your day right.

Convenience and Connectivity
With a 24-hour front desk, airport transfers, and free WiFi, Timeout Heritage Hotel ensures a seamless stay for all guests. Explore Zagreb with ease and return to a welcoming atmosphere at the hotel.

Book now for a memorable stay at Timeout Heritage Hotel Zagreb.

Important information:

This property is located in a pedestrian zone.

Please note that the property has three bars on-site, and guests may experience some noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 3588 reviews
Cleanliness: 6.14
Service: 8.11
Location: 9.15
Room Quality: 6.6
Amenities: 7.13
Value for Money: 7.09
Food and Beverage: 8.14
Overall Experience: 7.61
N
Nanni • couple • ch
7
2026-07-04 • via Nuitee
T
Tarabar • solo_traveller • ba
8
Vriendelijk, goede sfeer
Pros:

Locatie

2026-07-01 • via Nuitee
A
Anibal • couple • ar
6
No lo recomendamos, si vas muchos dias para descansar .
Pros:

el desayuno fue bien, la ubicación excelente, el hotel MUY RUIDOSO, no se puede descansar, alquilan sus salones para fiestas, no tienen las habitaciones aisladas para ruidos, lo que hace imposible descansar bien.

Cons:

el hotel es MUY RUIDOSO. ALQUILAN A TERCEROS LOS SALONES PARA HACER FIESTAS. Las habitaciones no tienen aislación por lo que descansar bien es casi imposible,se sienten ruidos de botellas,musica alta y desde luego voces.

2026-06-30 • via Nuitee
M
Martina • extended_group • de
1
Nicht empfehlenswert für diejengen, die sich in Zagreb in einer Unterkunft wohlfühlen möchten
Pros:

Ich habe ein Zimmer anhand Bilder gebucht mit einem großen Doppelbett und hellem Raum mit großem Fenster. Bekommen habe ich ein kleines dunkles zweier Zimmer mit kleinem Bett. Die Dusche war auf einem Blechpodest aus Stahl wie auf einem Rastplatz. Man hat sich da überhaupt nicht wohl gefühlt. Es war leider keine Bereitschaft mir entgegenzukommen, es waren keine Zimmer mehr frei (was auch okay ist), aber es gab auch keinen vor Ort, der entscheiden konnte, ob eine Stornierung möglich ist. Ich sollte am nächsten Tag wieder kommen, es wäre jemand von den Chefs da. Aber auch da war keiner vor Ort, ich müsste alles per E-Mail schicken, was ich auch kurz danach gemacht habe. Leider bis heute keine Antwort bekommen. Es ist mittlerweile eine Woche her.

2026-06-30 • via Nuitee
G
Gix • family_with_children • it
5
Pros:

atmosphere

Cons:

Breakfast and the Toilette design

2026-06-29 • via Nuitee
M
Martin • solo_traveller • nl
7
2026-06-29 • via Nuitee
A
Andrew • solo_traveller • gb
8
Modern, immaculate hotel in a useful city location
Pros:

Very large room, which was clean and modern.

Comfortable bed.

Excellent location for shopping and sights, and access to Upper town.

Cons:

A bit noisy in the evening from the bar/ club below. Even though my room had double-glazed windows, as it was road side I heard general city noise. As the building is an old, listed building I understand that effective noise insulation may not be possible.

Breakfast not worth the money, although still a good selection.

2026-06-27 • via Nuitee
S
Sven • solo_traveller • de
10
2026-06-25 • via Nuitee
J
Jacques • family_with_children • si
8
Great, affordable place to stay near the city center. No problem with noise for us.
Pros:

The location was perfect. The price was very great given the location. I like the design of the queen sized bunk beds. Very cool. Our room was clean and the beds were comfortable. I just wanted an affordable place to stay for my family of three while on our way to Plitvice Lake. We also wanted to see a bit of Zagreb. This place was perfectly fine for that. I didn't read the reviews for the hotel until after we checked in. There were a lot of bad reviews about it being a party hotel with a lot of noise at night. I started thinking I made a mistake and worried that we wouldn't be able to sleep. It was Saturday night. But we didn't hear anything all night. It was perfectly quiet. No problem with noise for us. The room and the entire hotel had a sort of industrial vibe that I liked. Other reviewers said the place was more like a hostel than a hotel. I don't see how, given that you get your own private room and bathroom. But the decor is spare and there were bunk beds in our room. Didn't bother me. If your looking for something posh this isn't the place but I expect you will pay a lot more. People also gave bad reviews on the bathrooms and showers. Our was fine. Not posh but clean enough and totally functional.

Cons:

The lobby and elevator smelled really bad. Luckily our room smelled ok. The hallway outside our room had some liquid (water/) spilled near to elevator and it remained for quite a while. In short, the place could have been cleaner. But it was OK.

2026-06-25 • via Nuitee
N
Nadezhda • solo_traveller • bg
9
Pros:

Отлична локация в центъра на Загреб.
Любезен и отзивчив персонал. Приятно място за престой. Добра закуска. Стаи с балкон. Тихо работеща климатична система.

2026-06-23 • via Nuitee
S
Svebor • solo_traveller • hr
10
2026-06-23 • via Nuitee
P
Peter • family_with_children • se
6
Hotellet tjänade vårt syfte bra - en övernattning i Zagreb för att ta ett tidigt flyg.
Pros:

Läget var fantastiskt! Trevligt med baren på bottenvåningen.

Cons:

Ganska "ruffiga" och omysiga rum.

2026-06-21 • via Nuitee
F
Fabien • solo_traveller • fr
10
Pros:

Emplacement parfait. Et petit déjeuner tres copieux et varié.

2026-06-20 • via Nuitee
L
Lauren • solo_traveller • th
10
Great location
Pros:

Great location, plenty of space

Cons:

The room and location was great, i would have liked a coffee machine in my room to enjoy a coffee on my balcony, but I loved the room, i would definitely stay here again

2026-06-20 • via Nuitee
A
Alejandro • couple • cl
3
Buena Ubicación, hotel deprimente ( ordinario)
Pros:

La ubicación es optima

Cons:

Es muy ordinario el ambiente, primer piso con un bar deprimente, acceso deprimente

2026-06-18 • via Nuitee
P
Prashant • extended_group • mt
7
2026-06-18 • via Nuitee
Y
Yuri • solo_traveller • il
8
Pros:

Amazing location, nice breakfast.

2026-06-17 • via Nuitee
M
Maria Marlene • couple • br
1
Não houve estadia, chegamos conferimos as acomodações e fomos procurar outro hotel.
Pros:

Nada, as acomodações são pessimas, tanto que não ficamos no hotel , fomos procurar outro hotel.

Cons:

Toda acomodação era pessima e na noite que chegamos teria uma festa até as 5 da manhã, que como foi descrito pela recepcionista , nós impediria de dormir .

2026-06-15 • via Nuitee
K
Krešić • family_with_children • hr
6
2026-06-15 • via Nuitee
V
velichkov • extended_group • bg
8
2026-06-15 • via Nuitee