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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Terrace
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Family rooms
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Luggage storage
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Tour desk
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Non-smoking throughout
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Concierge service
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Public Bath
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Key access
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Thermometers for guests provided by property
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Television in common areas
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Free wired internet
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Beach umbrellas
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Pool sun loungers
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Internet access
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Housekeeping on request
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Exercise/lap pool
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Japanese garden
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Swimming nearby
Review Highlights
Categories
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Property Description
Luxurious Studios with Balcony
Indulge in our well-equipped studios at Hotel Palmeras, each featuring a cable TV, kitchenette, and a private balcony for a relaxing stay.
Convenient Location
Located only 200 meters from the beach, guests can easily access nearby restaurants and a supermarket within walking distance, ensuring a hassle-free stay.
Easy Access to Attractions
Explore Puerto Vallarta City Centre just a short drive away or catch your flight with Gustavo Diaz Ordaz International Airport located a mere 12 km from our hotel.
Book your stay at Hotel Palmeras today for a perfect blend of comfort and convenience.
Please note that the reception is closed from 21:00 hours until 8:00 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for MXN 100 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Las habitaciones están cómodas
El desabasto de agua y la poca solución del personal, además de que los baños no tienen puertas
This property was not good for three reasons. 1). I prepaid for the room and was forced to pay again on arrival. I came back shortly with three different documentations proving that I had already paid for the room. The response I got was if I didn't like it, take it up with booking.com, so I did. After I brought it up with booking.com, their attitude changed. It was a hey, can you do this for us? I straight up asked them to reverse the additional charge to my credit card and all I got was excuses why they couldn't do it. 2) The room was extremely worn and didn't come with advertised.amenities. 3). The night before I left, I asked them to book me a taxi for the morning which they said no problem. Guess who didn't book a taxi.
El lugar es tranquilo, comodo y con excelente ubicación.
Los colchones del estudio ya estan algo desgastados. Aun son funcionales pero ya se siente.
No habia tv x cable como se menciono. No tenia control la tv para ver apps. Y el baño no tenia luz. Se reporto pero no se atendio.
Excellent location
Very dated and rooms look weary . Overpriced for the quality, but location is in demand
Managment
N/a
The staff were phenomenal, extremely helpful, very friendly, the location is great. The pool area was amazing.
This property needs an owner who cares enough to fix many serious deficiencies throughout the property, the rooms are extremely dated, our fridge was covered in rust, inch wide cracks on the frame of the patio doors, the AIr Conditioning never worked, we complained every day to no avail, the staff would say yes we’ll take care of it , but nothing was done.
I can only presume that the owner has directed the staff to keep smiling, keep stalling, just keep telling us that it will be ok, and hopefully you give up and shut up.
Again, a very nice staff that obviously have no power to implement anything, let alone get someone to fix anything.
Loved how closse we were to open market , great restaurants close. Pool is great temp and inviting. Service staff was fantastic. A little more English would help.
I was sure I booked a 1 bedroom not a studio. Nothing in the room coffe pot friddge etc. They did let us use their fridge so it worked out well.
The staff were very accommodating...the initial room had an issue with the water in the bathroom...they provided me with a second room which was an upgrade.
Unfortunately...water here in Bucerías for some is at a premium. Many require water deliveries daily..I've stayed at this hotel a few times..and all three times, they have sent me a message later in the evening saying they are experiencing water issues and that it will be restored in the morning. The infrastructure here hasn't kept up-to-date with the demand and it is unfortunate that the hotel cannot keep up with their own water supply...either with a cistern or other means of storage.
It is central to lots of eating options and also a 5 min walk to the beach!
It is a small boutique hotel so you never feel it’s among too many people. Private pool for the hotel guests with loungers and tables with umbrellas to sit at.
Some of the rooms could use some updating in the bathroom/shower situation and also the kitchen.
The staff were excellent, and the pool area was lovely. The location was also excellent, right in the heart of the golden zone.
The junior suite was very dated. The fridge was full of rust, the kitchen and furnishings were very old, and the tv was the size of a computer screen. I would not recommend staying for any length of time.
Didn't like it. Cheap place for the coat of 5 stars.
It's falling apart. Rust ans .mold everywhere.
Location was excellent! Walking distance to the beach, restaurants, Centro etc. Lovely pool with tables, chairs, loungers to relax. Unit 15 had nice patio with furniture & view of and easy access to pool which was a huge plus. Great housekeeping staff kept room nice and clean daily. Was handy to have refrigerator, microwave and coffee maker in the room.
Bathroom is very small and could use some simple updates to make it attractive, I.e. replace old sink cabinet, repaint walls AND remove paint splatters off the tile floor, install soap/shampoo holders and safety bar in shower. No screens on sliding glass door so can’t get any FRESH air without letting mosquitos in, therefore there was a smell of mold present, which we noted that our clothes in the suitcase absorbed the smell after we got home. Mexican artwork on the interior walls would really make the room more attractive, and add a couple chairs inside (there were none).
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