Hotel Caracol Puerto Morelos

Hotels
8 (200 reviews)
AV Niños Heroes MZ. 5 Lote 29 Region 2 , Puerto Morelos , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Terrace
Family rooms
Tour desk
Non-smoking throughout
Daily housekeeping
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Noisy at night

Categories

Cleanliness
6.75
Several reviews mentioned issues with cleanliness, including dirty rooms and stained sheets.
Service
9.25
Reception staff were repeatedly noted as friendly and helpful.
Location
9.25
Multiple reviews highlighted the great location near the beach and city center.
Room Quality
7.25
Mixed feedback with mentions of outdated furnishings, poor lighting, and bathroom conditions.
Amenities
7.25
Limited amenities mentioned, such as lack of phones in the room and old equipment.
Value for Money
7.75
Guests commented that the price may not align with the quality of the stay.
Food and Beverage
8.25
Bar and bakery nearby for breakfast were positively noted.
Overall Experience
8.25
General sentiment was positive, though some aspects could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:36

Property Description

Central Location in Puerto Morelos
Hotel Caracol Puerto Morelos offers a convenient stay just a short distance away from major attractions like Cancun Underwater Museum and Playa Puerto Morelos.

Comfortable Rooms with Modern Amenities
Enjoy a relaxing stay in air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms with complimentary toiletries.

Helpful Bilingual Staff
Our friendly staff fluent in English and Spanish are always ready to assist you with tips and recommendations to make your stay memorable.

Experience the best of Puerto Morelos at Hotel Caracol. Book your stay now for an unforgettable getaway!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: CUN

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8
Based on 200 reviews
Cleanliness: 6.75
Service: 9.25
Location: 9.25
Room Quality: 7.25
Amenities: 7.25
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 8.25
G
Gingras • couple • mx
8
2026-07-01 • via Nuitee
J
Juan Francisco • solo_traveller • mx
10
Pros:

Que es al hotel que siempre llegó de entrada y me gusta

Cons:

Todo bien

2026-06-06 • via Nuitee
J
Juan Francisco • solo_traveller • mx
10
2026-06-04 • via Nuitee
L
Lenka • couple • de
9
Pros:

Lugar limpio, económico, cerca de todo, buena panadería y cafetería enfrente. Las habitaciones subiendo la escalera a la izquierda son mucho más tranquilas, no se escucha tanto la música. Tele con Netflix.

2026-05-03 • via Nuitee
L
Lenka • couple • de
8
Pros:

El lugar está muy bien, limpio, económico, buena ubicación, cerca de todo, de la plaza principal, playa, Chedraui. No tiene estacionamiento propio, pero se puede encontrar algo en la calle no muy lejos. La panadería/cafetería francesa de enfrente es muy recomendable para desayunar.

Cons:

El único problema es la música insoportable que viene de un lugar cercano (calle paralela en dirección playa) y toca hasta muy tarde en la noche, es casi imposible dormir. Somos consientes que Puerto Morelos es un lugar turístico, pero ese ruido simplemente fue demasiado. Nos quedamos nos veces, cada vez una noche por la cercanía al aeropuerto, la primera teníamos una habitación subiendo las escaleras a la derecha, allí se escuchaba mucho el ruido, aunque tenía una mejor vista, la otra vez hacía la izquierda, vista a un muro, pero mucho más tranquilo, casi no se oía la música.

2026-05-03 • via Nuitee
H
huyse • family_with_children • be
8
2026-05-01 • via Nuitee
M
Martha Magdalena • solo_traveller • mx
10
2026-04-28 • via Nuitee
B
Bautista • solo_traveller • mx
6
2026-04-24 • via Nuitee
W
Warren • couple • ca
8
2026-04-15 • via Nuitee
C
calix • family_with_children • mx
7
Pros:

La ubicación

Cons:

La habitación,para dos personas muy chica y la cama igual ,el baño la puerta costaba mucho cerrar

2026-04-09 • via Nuitee
K
Keltie • couple • ca
8
2026-04-05 • via Nuitee
M
Mendoza Ramirez • family_with_children • mx
8
2026-03-31 • via Nuitee
B
brenda • solo_traveller • gb
9
Central and comfortable
Pros:

Fantastic location. Comfortable bed and I slept well. The room was very clean. The music seemed to die out at 23:00. It was nice to have a coffee maker and really lovely panadería opposite and cafe.

Cons:

A water butt/ fountain would be good to cut down on plastic bottles

2026-03-30 • via Nuitee
M
Mariana • couple • pt
9
Pros:

Nice and confortable room. Good location.

Cons:

The shower could have a bit more water pressure.

2026-03-27 • via Nuitee
R
Robert • family_with_children • fr
8
Bon qualité/prix
Pros:

Bien placé pour une nuit de transit par rapport à l'aéroport.

2026-03-25 • via Nuitee
S
Sabine • family_with_children • fr
8
Super
Pros:

Hotel très bien placé. La personne de l’accueil était très gentille. Nous avons eu une chambre beaucoup plus grande que prévu.

Cons:

Rien

2026-03-18 • via Nuitee
T
Tatiana • family_with_children • br
9
Hôtel idéal pour une nuit
Pros:

Parfait hôtel pour séjourner une nuit ou deux. Tout était propre et confortable. Il y a de l'eau chaude !! L'hôtel se situe à moins de 30 min de route de l'aéroport de Cancun ce qui nous a permis de s'y rendre directement sans avoir à dormir à Cancun où tout est trop cher ! Bon rapport qualité prix.

Cons:

Le lavabo de la salle de bain est très étroit. Pas gênant pour une nuit ou deux mais peut l'être si vous restez plus longtemps. Idem les fenêtres donnent sur des murs et dans le couloir de l'hôtel. Idem, pas gênant non plus pour une nuit.

2026-03-17 • via Nuitee
S
sanchez • family_with_children • mx
10
Pros:

Lo tranquilo y céntrico

2026-03-15 • via Nuitee
M
Michael • family_with_children • be
9
Pros:

Good budget hotel, well located, close to beach and coffee shops/restaurants. Friendly staff.

2026-03-15 • via Nuitee
A
Anna • family_with_children • us
10
Pros:

Very clean rooms, with comfortable beds and a large bathroom. Walking distance to everything

Cons:

Some nights music was heard from the nearby bars. It was, actually, good music but a person used to go to bed early it may disrupt their schedule. It ended by 11 pm

2026-03-11 • via Nuitee