Masainn Hotel Kuta

Hotels
8.1 (474 reviews)
Poppies Lane I/27 , Kuta , ID

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice amenities
Cons:
Cleanliness issues
Rooms need maintenance
Food inconsistencies

Categories

Cleanliness
7.06
Multiple reviews mentioned issues with cleanliness, particularly with bathrooms and towels.
Service
9.03
Staff received consistently positive feedback for their friendliness and helpfulness.
Location
8.57
Location was frequently highlighted as a positive aspect, close to attractions.
Room Quality
7.52
Reviews indicated rooms were tired and required maintenance, impacting comfort.
Amenities
8.05
Facilities like the pool and breakfast were positively mentioned, though some aspects need updates.
Value for Money
8.51
Generally viewed as good value for the price, particularly with location and service.
Food and Beverage
7.56
Breakfasts received mixed reviews, with some items poorly prepared.
Overall Experience
8.53
Overall sentiment suggests a positive experience, with some noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:14

Property Description

Luxurious Accommodation
Masainn Hotel Kuta, located just 500 meters from Kuta Beach, offers a 3-star experience with an outdoor pool, free parking, and a beautiful garden. The rooms feature flat-screen TVs, with some offering stunning pool views.

Culinary Delights
Indulge in a variety of cuisines at our on-site restaurant, serving Chinese, Indonesian, and European dishes. For those with dietary preferences, a halal menu is also available upon request.

Convenient Location
Situated near popular beaches like Legian and Tuban Beach, as well as the bustling Kuta Square, Masainn Hotel Kuta is the perfect base for exploring the vibrant city of Kuta. With a 24-hour front desk, airport transfers, and free WiFi, your stay will be as convenient as it is enjoyable.

Book your stay at Masainn Hotel Kuta now for an unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 474 reviews
Cleanliness: 7.06
Service: 9.03
Location: 8.57
Room Quality: 7.52
Amenities: 8.05
Value for Money: 8.51
Food and Beverage: 7.56
Overall Experience: 8.53
S
Stefano • extended_group • it
9
Ottimo per rapporto qualita' prezzo
Pros:

Abbiamo soggiornato una notte, eravamo un gruppo di 9 persone e sono rimasti tutti soddisfatti. camera grande e pulita, hotel molto bello con 2 piscine. distante 50 metri dal mare. colazione sufficiente. abbiamo cenato in passeggiata . tutto il personale gentile.

Cons:

Non saprei cosa dire.

2026-09-04 • via Nuitee
B
Brenda • couple • au
5
Not what I expected very old and moldy to start with moved to a less moldy room upon request
Pros:

Staff were excellent air conditioners need cleaning so much mold staff shifted us to a cleaner room that they normally charge extra for overall not a bad experience

Cons:

Clean rooms better clean air conditioner rotors and screens wash or replace moldy curtains

2026-09-03 • via Nuitee
S
Sandjar • solo_traveller • de
10
Guten Gewissens weiter zu empfehlen
Pros:

Ich benutze das hotel immer zur an- und Abreise … es isr für die Verhältnisse sauber (zwar schon ein bisschen in die Jahre gekommen), das Essen ist gut verträglich und das Personal freundlich und hilfsbereit … gegenüber in einer Sports Bar kann man gut essen und muss nicht weit laufen…

2026-09-02 • via Nuitee
A
Adeline • solo_traveller • fr
8
Pros:

La localisation et un hôtel traditionnel

2026-08-21 • via Nuitee
H
HITOMI • couple • jp
7
この価格ならまぁいいかな。
Pros:

ビーチからも近く、静かな場所。
シャワーの不具合をすぐに直してくれた。

Cons:

バスルームは古さが目立った。タイルのひび割れなど。

2026-07-21 • via Nuitee
S
Sanja • couple • ch
3
Nicht empfehlenswert
Pros:

Das Personal war freundlich und hilfsbereit.

Cons:

Es hatte Schimmel an den Wänden, welcher einfach übermalen wurde. Es war vieles schmutzig und es hat uns geekelt die Dusche zu benutzen. Das Zimmer war feucht und kalt.

2026-07-17 • via Nuitee
H
Heather • solo_traveller • nz
4
Pros:

The gardens were beautiful .
They served a nice breakfast

Cons:

The bathrooms were old and in need of repair

2026-07-06 • via Nuitee
J
James • solo_traveller • au
9
Pros:

Relaxed family atmosphere. An oasis of tranquility in Kuta.

Cons:

Give water only on the first day

2026-06-30 • via Nuitee
V
valentini • couple • it
10
2026-06-15 • via Nuitee
E
Emilie Bl • solo_traveller • fr
6
Vetuste
Pros:

Piscine grande et agréable avec transats

Cons:

Hôtel vétuste qui ne vaut pas le prix

2026-06-14 • via Nuitee
M
Muhammad Hamza • couple • pk
1
I guess location is good. Breakfast is good but the rooms are not good for stay . Bed sheets are not clean. Lot of insec
Pros:

Location

Cons:

Insects were all over the bed sheet. The rooms were not clean . Lot of ants in the corridors .

2026-06-06 • via Nuitee
R
René a Markéta • solo_traveller • cz
8
Pros:

Hezky bazén,spousta prostoru,velký resort a vstřícný a milý personál.Uklid každý den a velmi chutné a vydatné snídaně.

Cons:

Nebyly tam hezké pláže.

2026-05-24 • via Nuitee
L
leon • extended_group • my
10
very good
Pros:

food is very good. environment so nice. staff so friendly.

Cons:

food is very good. environment so nice. staff so friendly.

2026-05-24 • via Nuitee
B
Bryce • couple • au
8
2026-05-13 • via Nuitee
H
Helle • solo_traveller • dk
9
Pros:

God stemning og en fantastisk pool

2026-05-06 • via Nuitee
J
James • solo_traveller • au
9
Pros:

Very spacious grounds, 2 pools, great complimentary breakfast.

2026-04-23 • via Nuitee
P
Paulo • solo_traveller • tl
8
Pros:

Atendimento

Cons:

Cheiro humidade

2026-04-21 • via Nuitee
E
Eduardo • solo_traveller • tl
8
2026-04-20 • via Nuitee
L
Lal • family_with_children • au
5
2026-04-05 • via Nuitee
M
Mehmet • couple • tr
6
Fiyat kalite dengesi güzel, konum harika. İmkanlar kısıtlı.
Pros:

Konumunu ve temizliğini, kahvaltı süper

Cons:

Sabun, saç kurutma mk yok, banyoda bir tek sıvı temizleyici var. Sabun mu, şampuan mı, duş jeli mi belli değil.
Terlik yok. İnternet sık sık kopuyor ve çok yavaş

2026-03-30 • via Nuitee