Casa Vigas, Ex-Rustika Hotel

Hotels
8.3 (1077 reviews)
Occidental 500 , Viña del Mar , cl

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Attentive, friendly staff
Excellent breakfast
Cozy, attractive common areas and gardens
Comfortable beds mentioned by several guests
Clean and well-cared property (reported by some)
Cons:
Cleanliness problems for some stays (dirty sheets, odors)
Very small rooms and bathrooms or cramped layouts
Noise at night / arrivals and thin/creaky floors
Extra charge for room change complained about
Limited parking / parking issues
Plumbing / bathroom defects (clogged sink, shower problems)

Categories

Cleanliness
6.2
Mixed: some guests noted the place was clean and cared for, but multiple reviews report serious cleanliness problems (dirty/rumpled sheets, odors, inadequate room cleaning).
Service
9.7
Very positive: numerous mentions of attentive, friendly and helpful staff; many guests highlight excellent service and willingness to assist.
Location
8.8
Generally positive: several comments praise the central/good location and pleasant neighborhood; a few notes about noise from arrivals at night or creaky attic rooms.
Room Quality
7.2
Mixed to slightly below average: comfortable beds mentioned by some, but many guests report very small rooms/bathrooms, cramped layouts, plumbing issues and noisy/creaking floors.
Amenities
8.1
Generally positive: appreciated communal spaces (patio, gardens, dining room) and a friendly pet bird; limited other amenities and complaints about parking availability.
Value for Money
7.4
Mixed: some guests say price matches quality, but there are complaints about extra charges for room changes and discomfort relative to price.
Food and Beverage
9
Positive: breakfast is frequently praised (eggs, ham, breads, jams, good coffee); one guest noted breakfast could be more abundant.
Overall Experience
10
Overall favorable: despite issues with some rooms and occasional cleanliness/noise problems, many guests emphasize excellent service, a cozy atmosphere and would recommend or return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 12:59

Property Description

Sustainable Guest House with Garden Views

Air-Conditioned Units with Free WiFi
Indulge in comfort with air-conditioned rooms featuring private bathrooms and free toiletries. Stay connected with complimentary WiFi during your stay.

Cozy Amenities and Nearby Attractions
Enjoy the convenience of a coffee shop and minimarket on-site. Explore nearby attractions like Viña del Mar Bus Terminal, Flower Clock, and Wulff Castle. Unwind by the outdoor fireplace or have a picnic in the scenic area.

Book your stay at RUSTIKA Bed and breakfast for a sustainable and comfortable experience in Viña del Mar.

Important information:

In accordance with the country's tax legislation, all Chilean citizens and foreigners residing in Chili are required to pay an additional 19% VAT. To be exempt from this, guests must pay the amount of the stay in USD and present a copy of the immigration card and passport. Guests paying in local currency will not be exempt from paying this fee.
In case of no-show at the establishment, the invoice will be issued in local currency and will include the VAT.
VAT is not included in the accommodations rates and must be paid separately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

8.3
Based on 1077 reviews
Cleanliness: 6.2
Service: 9.7
Location: 8.8
Room Quality: 7.2
Amenities: 8.1
Value for Money: 7.4
Food and Beverage: 9
Overall Experience: 10
L
Lagos • solo_traveller • cl
9
Maravilloso
Pros:

Nico el Lorito! Y por supuesto la buena atención y servicio. Todo muy limpio y acogedor.

Cons:

Falta más aislante de ruido en habitaciones.

2026-08-22 • via Nuitee
D
Diego • solo_traveller • cl
10
Pros:

La decoración es genial, tiene un aire al sur de Chile, se agradece mucho.

2026-08-22 • via Nuitee
C
Conejeros • solo_traveller • cl
10
2026-08-21 • via Nuitee
G
guillermo • solo_traveller • cl
7
2026-08-17 • via Nuitee
J
Jonathan • couple • cl
4
2026-08-16 • via Nuitee
C
cortez castillo • solo_traveller • cl
1
Muy malo
Pros:

Publicidad engañosa pague por una habitación de cama de dos plazas y me alojaron en un cuchitril sin tele con una cama de una plaza al final de la casa porque eso no es hotel

Cons:

Todo desde el servicio en adelante

2026-08-13 • via Nuitee
A
Arenas Denecken • solo_traveller • cl
10
Logre descansar muy cómodamente
Pros:

Habitación muy cómoda y calentita limpieza impecable baño perfecto tv con smart tv y netflix

2026-08-11 • via Nuitee
M
Miguel Angel • couple • cl
6
Solo para dormir
Pros:

No cumple para ser llamado hotel. Más bien es un hostal.

Cons:

Las instalaciones y la pieza muy reducida. Todos los espacios muy estrechos entre ellos, cama, baño y la ducha.

2026-08-10 • via Nuitee
N
Natalia • couple • cl
8
2026-08-10 • via Nuitee
J
Jacinta • couple • br
10
Conforto, arquitetura e aconchego. Gostamos!
Pros:

O quarto bem aconchegante e limpo.

Cons:

O café da manhã poderia ser um pouco mais diverso.

2026-08-10 • via Nuitee
C
Camila • solo_traveller • cl
10
2026-08-09 • via Nuitee
C
Catarina • couple • pt
10
Un servicio excelente, lo recomendaría sin dudar!
Pros:

Todas las personas fueron muy atenciosas, disponibles y simpáticas, además todo estaba muy limpio y cuidado.

2026-08-08 • via Nuitee
F
Frederic • solo_traveller • fr
9
Très bonne adresse
Pros:

L’accueil et la gentillesse du personnel

2026-08-07 • via Nuitee
L
Leonor Opazo • couple • cl
9
Estancia flash en Viña del Mar
Pros:

La atención del personal es muy buena, el lugar es limpio y acogedor.

Cons:

Aun cuando sabíamos que por el valor que pagamos nuestra pieza sería pequeña, le pieza que nos tocó es súper pequeña.

2026-08-06 • via Nuitee
C
Cecilia • solo_traveller • cl
4
Pros:

NO CUMPLE LO QUE SE HABIA SOLICITADO.

Cons:

LA CAMA NO ESTABA CON SABANAS TODAS ARRUGADAS, DABA LA IMPRESION DE QUE NO FUE ARMADA. LA HABITACION ERA FRIA, NO TIENE MUEBLES PARA DEJAR MIS PERTENENCIAS.
SOLICITE EXPLICITAMENTE QUE TUVIERA CALEFACCION, ESTA ESTABA PERO NO ABRIGABA NADA.

2026-08-05 • via Nuitee
M
mercado saldia • solo_traveller • cl
10
Muy buena atención
Pros:

La atención del personal, muy servicial y el desayuno! Huevitos, jamón, panes, café, mermelada, muy bueno!

2026-08-04 • via Nuitee
C
Canio • solo_traveller • cl
7
Pros:

La atención y limpieza del lugar

Cons:

La verdad nosotros queríamos descansar pero en la noche igual se escuchaba mucho ruido de los demás visitantes.

2026-08-03 • via Nuitee
R
RUTH • solo_traveller • cl
7
2026-08-03 • via Nuitee
J
Juan Francisco • solo_traveller • cl
1
Un desastre
Pros:

Nada

Cons:

Limpieza. Caña sucia con sábanas usadas llena de , un desastre.

2026-08-03 • via Nuitee
C
carolina • couple • cl
7
Pros:

todo súper bien, solo que el baño era malo. El lavamano tapado y el espacio para sentarse era muy estrecho. La ducha saltaba para todos lados y eso era incómodo porque el suelo quedaba mojado. Eso sería muy bueno que lo arreglen, pero eso es algo estructural. En cuanto al servicio del personal, excelente, muy dispuestos para ayudar en todo. Lo recomendaría pero quizás otra habitación porque el baño era realmente malo.

2026-08-02 • via Nuitee