Pullman Rotorua

Hotels
•
Pullman Hotels and Resorts
8.3 (2547 reviews)
1135 Arawa St , Rotorua , nz
+6473439750

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor service at times

Categories

Cleanliness
7.94
Some reviews indicated cleanliness issues, such as marks on sheets and unclean surfaces.
Service
7.91
Mixed reviews with mentions of unhelpful staff and poor restaurant service.
Location
9.45
Frequent mentions of a great location, close to various amenities.
Room Quality
8.4
Rooms were generally described as spacious and comfortable, with some issues noted in designs.
Amenities
8.43
Good facilities mentioned, including spa services, though some complaints exist.
Value for Money
7.89
Some reviewers felt the pricing did not match the value offered.
Food and Beverage
7.44
Food quality and drink options received some negative feedback, specifically on coffee.
Overall Experience
8.91
Overall satisfaction expressed despite some issues, with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 09:45

Property Description

Luxurious Accommodation
Experience 5-star luxury at Pullman Rotorua, offering elegant rooms with free WiFi and 24-hour room service.

Convenient Amenities
Enjoy the convenience of a fitness centre, private parking, and a 24-hour front desk at your disposal during your stay.

Prime Location
Located just a short distance from Rotorua International Stadium and key attractions like Hell's Gate Thermal Park, Pullman Rotorua is the perfect base for exploring the beauty of Rotorua.

For an unforgettable stay in Rotorua, book your room at Pullman Rotorua now and indulge in luxury and convenience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs NZD 59 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children up to and including 10 years old stay for NZD 130 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 2547 reviews
Cleanliness: 7.94
Service: 7.91
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
B
Brooke • solo_traveller • nz
10
Great stay at a great hotel
Pros:

Beautiful rooms and spectacular views

2026-07-03 • via Nuitee
D
David • solo_traveller • nz
10
Relaxing
Pros:

Amazing staff nice hotel and rooms

Cons:

Nothing

2026-07-02 • via Nuitee
C
Christine • solo_traveller • nz
8
Pros:

The location is good. Easy to reach the cafes and restautants.

Cons:

There are mold spots in the corner of bathroom. The bed mattress is overly soft

2026-07-02 • via Nuitee
P
Paul • solo_traveller • au
10
Pros:

Such welcoming staff.
Seems was such a wonderful person

Cons:

Nothing

2026-07-02 • via Nuitee
J
Julie Osborn • family_with_children • nz
2
Uncomfortable
2026-07-01 • via Nuitee
J
Jason • solo_traveller • nz
10
Pros:

Great location and restaurant very good

2026-07-01 • via Nuitee
F
Flying Eagle • extended_group • nz
10
classy hotel, one of the best.
Pros:

breakfast was great, the room was fabulous, clean, modern and it was great to darken out the room in the day for a nap.

2026-07-01 • via Nuitee
D
David • solo_traveller • nz
10
Awesome
Pros:

Amazing staff beautiful clean rooms 5 stars

Cons:

Nothing

2026-06-27 • via Nuitee
R
Rangi • solo_traveller • nz
6
Cons:

Breakfast could have been better. I had pancakes and asked for maple syrup and the girl did not understand what I wanted. By the time I got my pancakes they were cold.

2026-06-27 • via Nuitee
A
Amelia • solo_traveller • nz
9
2026-06-26 • via Nuitee
D
David • solo_traveller • nz
10
Pros:

Beautiful rooms and excellent service staff are amazing

Cons:

Nothing

2026-06-26 • via Nuitee
Z
Zenya.kyle • solo_traveller • nz
9
2026-06-22 • via Nuitee
J
June • couple • nz
9
Apart from the bathroom area, this would have been a top stay for us. Everything else was great
Pros:

Warm temperatures, cleanliness, lovely staff, location, amenities

Cons:

I did not like the bathroom facility as I prefer the privacy of having this area separated out fully from the living/sleeping area.

2026-06-21 • via Nuitee
A
Adventure43555769686 • Family
10
Dinner
Pros:

Had my dad birthday party. Very accommodating staffs🤩🤩

2026-06-20 • via Tripadvisor
F
Feng Wen • extended_group • tw
9
2026-06-18 • via Nuitee
N
Naomi • family_with_children • au
10
Great hotel and location for our overnight stay
Pros:

The location of the property is great and easy to find.

Cons:

Nothing

2026-06-18 • via Nuitee
M
michaeldF5266LC • Family
10
Excellent food, service, and atmosphere!
Pros:

The food and service were amazing. My kids loved the items on the kids’ menu.

2026-06-17 • via Tripadvisor
V
Vikash • family_with_children • au
8
2026-06-17 • via Nuitee
O
Oi Shan • couple • nz
9
Cons:

No free car park

2026-06-16 • via Nuitee
D
Dean • couple • nz
8
Cons:

Bedding

2026-06-16 • via Nuitee