Pullman Rotorua

Hotels
•
Pullman Hotels and Resorts
8.3 (2578 reviews)
1135 Arawa St , Rotorua , nz
+64 7 343 9750

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor service at times

Categories

Cleanliness
7.94
Some reviews indicated cleanliness issues, such as marks on sheets and unclean surfaces.
Service
7.91
Mixed reviews with mentions of unhelpful staff and poor restaurant service.
Location
9.45
Frequent mentions of a great location, close to various amenities.
Room Quality
8.4
Rooms were generally described as spacious and comfortable, with some issues noted in designs.
Amenities
8.43
Good facilities mentioned, including spa services, though some complaints exist.
Value for Money
7.89
Some reviewers felt the pricing did not match the value offered.
Food and Beverage
7.44
Food quality and drink options received some negative feedback, specifically on coffee.
Overall Experience
8.91
Overall satisfaction expressed despite some issues, with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 09:45

Property Description

Luxurious Accommodation
Experience 5-star luxury at Pullman Rotorua, offering elegant rooms with free WiFi and 24-hour room service.

Convenient Amenities
Enjoy the convenience of a fitness centre, private parking, and a 24-hour front desk at your disposal during your stay.

Prime Location
Located just a short distance from Rotorua International Stadium and key attractions like Hell's Gate Thermal Park, Pullman Rotorua is the perfect base for exploring the beauty of Rotorua.

For an unforgettable stay in Rotorua, book your room at Pullman Rotorua now and indulge in luxury and convenience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs NZD 59 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children up to and including 10 years old stay for NZD 130 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 2578 reviews
Cleanliness: 7.94
Service: 7.91
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
F
FINOT • couple • pf
8
2026-07-25 • via Nuitee
F
Fraser Robert • couple • nz
7
effective easy and pleasant central stay
Pros:

the upgrade was great value @ $50 additional
my wife's birthday and a cute card and cake was a lovely touch.. appreciated

Cons:

bathrooms open to the bed with no separation are not to our tastes.

2026-07-22 • via Nuitee
P
Payman • couple • nz
9
2026-07-22 • via Nuitee
M
MICHAEL • family_with_children • au
8
2026-07-21 • via Nuitee
A
Arapeta • couple • nz
8
2026-07-21 • via Nuitee
E
Edward • solo_traveller • nz
10
Exceptional Stay
Pros:

It was close to places we liked to go to, good aura

Cons:

N/a

2026-07-20 • via Nuitee
B
Blair • family_with_children • nz
8
Good weekend stay and very central with comfy rooms and good breakfast.
Pros:

Stayed for a long weekend, location and breakfast was excellent, rooms modern, clean and comfy, good t.v and staff were all very professional and welcoming.

Cons:

The bathroom in the room is a weird layout, possibly converted at some stage from a more traditional closed door design. You cannot use the bathroom in privacy, not sure why you would want that, but shower was modern and good pressure.

2026-07-20 • via Nuitee
A
Ameena • family_with_children • nz
5
2026-07-20 • via Nuitee
C
Chiuchi • family_with_children • tw
9
Cons:

food so so

2026-07-19 • via Nuitee
R
Richard • couple • nz
10
2026-07-18 • via Nuitee
M
Mike • couple • nz
2
Very disappointed
Cons:

The room was not as advertised. Acoustics are terrible. Toilet in room offers no privacy. Parking situation inadequate

2026-07-18 • via Nuitee
C
Catherine • family_with_children • nc
8
2026-07-16 • via Nuitee
F
Flores • couple • nz
8
Excellent except it was too expensive
Pros:

The room was perfect

Cons:

The view

2026-07-14 • via Nuitee
M
Manning • couple • nz
8
Relaxing
Pros:

Room

Cons:

Bed

2026-07-14 • via Nuitee
V
Vanessa • family_with_children • au
10
2026-07-13 • via Nuitee
X
XINYU • family_with_children • nz
10
2026-07-13 • via Nuitee
N
Nic' • family_with_children • nz
10
2026-07-13 • via Nuitee
I
Isaac • couple • nz
6
Overrated
Pros:

Location was great and staff were amazing

Cons:

Noise both within and from outside.

2026-07-12 • via Nuitee
D
Dayne • couple • nz
10
2026-07-12 • via Nuitee
S
Simone • solo_traveller • nz
10
Pros:

Location and rooms

Cons:

Orice can be on pricy side unless you get a good deal

2026-07-12 • via Nuitee