Pullman Rotorua

Hotels
•
Pullman Hotels and Resorts
8.3 (2501 reviews)
1135 Arawa St , Rotorua , nz

listing image 1
Show all photos
Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor service at times

Categories

Cleanliness
7.94
Some reviews indicated cleanliness issues, such as marks on sheets and unclean surfaces.
Service
7.91
Mixed reviews with mentions of unhelpful staff and poor restaurant service.
Location
9.45
Frequent mentions of a great location, close to various amenities.
Room Quality
8.4
Rooms were generally described as spacious and comfortable, with some issues noted in designs.
Amenities
8.43
Good facilities mentioned, including spa services, though some complaints exist.
Value for Money
7.89
Some reviewers felt the pricing did not match the value offered.
Food and Beverage
7.44
Food quality and drink options received some negative feedback, specifically on coffee.
Overall Experience
8.91
Overall satisfaction expressed despite some issues, with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 09:45

Property Description

Luxurious Accommodation
Experience 5-star luxury at Pullman Rotorua, offering elegant rooms with free WiFi and 24-hour room service.

Convenient Amenities
Enjoy the convenience of a fitness centre, private parking, and a 24-hour front desk at your disposal during your stay.

Prime Location
Located just a short distance from Rotorua International Stadium and key attractions like Hell's Gate Thermal Park, Pullman Rotorua is the perfect base for exploring the beauty of Rotorua.

For an unforgettable stay in Rotorua, book your room at Pullman Rotorua now and indulge in luxury and convenience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs NZD 59 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children up to and including 10 years old stay for NZD 130 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 2501 reviews
Cleanliness: 7.94
Service: 7.91
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
M
Mabel • solo_traveller • nz
10
Five-Star Experience
Pros:

This was a special treat for my sister and brother inlaw as a wedding anniversary gift.
The overall experience was amazing for them both🤗

Cons:

No negative feedback to provide. The service and experience were excellent.

2026-05-30 • via Nuitee
M
Mel • solo_traveller • nz
1
Don’t bother. It’s a lot of money and overrated.
Pros:

The cleaner was super nice to us, she was cleaning the elevator at the time, let us in, nice convo, nice person.

Cons:

First they charged us $100 for checking in even when we paid online. Had I known this was going to happen I would not have booked here. Also if you use your credit card, they can’t give you the money back until 3 days later but they want you to pay straight away. This is ridiculous- and on check out, the person seemed surprised we were charged $100. This should be stated in the booking area. It is not!! I feel like you have to be a certain type to get charged that. Anyway, this annoyed us for the rest of the stay. Everything was a sour experience from here on in, will never stay here again.

2026-05-29 • via Nuitee
R
Raymond • couple • nz
10
2026-05-29 • via Nuitee
K
Katrina • family_with_children • nz
9
Had a wonderful stay
Pros:

I loved our room, the location, the staffs were friendly and accomodating.

Cons:

The food menu in the restaurant for room service was limited. Not much to choose from. Wish they have more varieties of food to offer.

2026-05-25 • via Nuitee
A
Apisama • couple • nz
9
2026-05-24 • via Nuitee
A
Angelah • couple • au
7
2026-05-23 • via Nuitee
A
Annabel • couple • nz
10
2026-05-20 • via Nuitee
H
Haiyang • extended_group • cn
10
2026-05-20 • via Nuitee
娜 • extended_group • cn
7
2026-05-20 • via Nuitee
C
Charmaine • family_with_children • nz
8
We were looking for a somewhere posh for a birthday treat. Room was great.
Pros:

Quick check in and check out. Comfortable, clean room.

Cons:

There must be a night club close to the hotel. Despite being on the 8th floor it was still disturbing from 10pm to 2am.

2026-05-19 • via Nuitee
S
Shelley • couple • nz
10
2026-05-19 • via Nuitee
P
Penelope • solo_traveller • au
7
It was a nice room with lovely views, staff were lovely, and would stay again
Pros:

It was clean and comfortable

Cons:

No help with bags, until it was mentioned, for the rating it has I was surprised.

2026-05-18 • via Nuitee
J
Joshua • couple • au
9
2026-05-18 • via Nuitee
R
Reena • couple • nz
10
2026-05-17 • via Nuitee
F
Fernando • solo_traveller • br
5
Cons:

The room

2026-05-17 • via Nuitee
A
andrewlC8266PH • Couples
10
Yummy efficiency!
Pros:

Came down for a staycation from Auckland. Great food. Efficient service :)

2026-05-16 • via Tripadvisor
E
Excursion25271387710 • Family
10
Evening drinks
Pros:

Lovely experience and staff was awesome..
Was greeted very well by lyka.Served well by kedar

2026-05-15 • via Tripadvisor
M
maxandlaura118 • Couples
10
Awesome food & service everytime!
Pros:

We have been here a few times now and always have lovely service and delicious food!! Second time in a row we have both ordered the same meals - Venison Ragu & Market Fish with Maori Potatoes because they were so good, and again we were so satisfied!! Delicious

2026-05-15 • via Tripadvisor
4
430julietteh • Family • London, England
6
Pleasant hotel room; let down by service.
Pros:

Stayed as a family of six, across three generations.

It is set back several streets from the lake, but despite this from level 4 we had a very pretty view of the lake and hills beyond in our Lake View room.

The room was pleasant. I'd personally prefer a separate bathroom than the glass cubicles of the toilet and the shower in the entrance part of the room.

The restaurant Barrel and co was bland and overpriced. Even when we were one of three tables in the restaurant, the service was slow and forgetful.

We happened to stay over Mothers Day. I would not have expected anything special from the hotel for this.

Approaching the restaurant for dinner a sign saying 'Mothers Day' caught my eye. Perhaps something special from the restaurant to celebrate mothers? But no, it was a miserly sign saying that any benefits Accor members could normally enjoy in the restaurant would NOT apply on Mothers Day. How stingy! Who knows what these benefits might typically be, but surely better not to mention Mothers Day at all.
This left a really sour taste in the mouth and was the impetus we needed to venture out. We walked a few doors down and had a decent dinner in a small restaurant that kindly offered the mothers in the group free brownies for dessert.

2026-05-14 • via Tripadvisor
A
Angela • couple • nz
9
My #1 choice for Rotorua.
Pros:

Lovely modern and spacious room. The staff are very professional and friendly.

Cons:

The in room dining menu is rather disappointing. Not a lot to choose from.

2026-05-13 • via Nuitee