Pullman Rotorua

Hotels
•
Pullman Hotels and Resorts
8.3 (2596 reviews)
1135 Arawa St , Rotorua , NZ
+64 7 343 9750

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor service at times

Categories

Cleanliness
7.94
Some reviews indicated cleanliness issues, such as marks on sheets and unclean surfaces.
Service
7.91
Mixed reviews with mentions of unhelpful staff and poor restaurant service.
Location
9.45
Frequent mentions of a great location, close to various amenities.
Room Quality
8.4
Rooms were generally described as spacious and comfortable, with some issues noted in designs.
Amenities
8.43
Good facilities mentioned, including spa services, though some complaints exist.
Value for Money
7.89
Some reviewers felt the pricing did not match the value offered.
Food and Beverage
7.44
Food quality and drink options received some negative feedback, specifically on coffee.
Overall Experience
8.91
Overall satisfaction expressed despite some issues, with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 09:45

Property Description

Luxurious Accommodation
Experience 5-star luxury at Pullman Rotorua, offering elegant rooms with free WiFi and 24-hour room service.

Convenient Amenities
Enjoy the convenience of a fitness centre, private parking, and a 24-hour front desk at your disposal during your stay.

Prime Location
Located just a short distance from Rotorua International Stadium and key attractions like Hell's Gate Thermal Park, Pullman Rotorua is the perfect base for exploring the beauty of Rotorua.

For an unforgettable stay in Rotorua, book your room at Pullman Rotorua now and indulge in luxury and convenience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 2596 reviews
Cleanliness: 7.94
Service: 7.91
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
T
Taylor • couple • au
7
2026-09-16 • via Nuitee
M
MARTIN • solo_traveller • au
10
2026-09-15 • via Nuitee
J
Jade • couple • au
9
2026-09-14 • via Nuitee
E
Eben • extended_group • gb
9
Really nice stay
Pros:

Clean and comfy, nice rooms

Cons:

Room was really warm, even with heat pump/ Aircon

2026-09-12 • via Nuitee
L
Lincoln • solo_traveller • nz
8
Short and sweet
Pros:

Comfortable bed, large room.

Cons:

Better selection of TV channels is needed - like a movie channel.

2026-09-11 • via Nuitee
G
Gary • couple • nz
10
Perfect Stay in Rotorua
Pros:

The property is well appointed with great staff. The restaurant and bar are an added bonus and high class. The gym has everything required for a decent workout.

Cons:

Nothing to dislike about this property.

2026-09-10 • via Nuitee
S
Steven • couple • au
10
2026-09-09 • via Nuitee
M
Maraea • solo_traveller • nz
5
Pros:

The view

Cons:

The echos from the other tenants noisy, the oven was terrible and the mould was yuck

2026-09-07 • via Nuitee
C
Carey • family_with_children • nz
9
Pros:

A wonderful place to stay! The breakfast was delicious, the staff were incredibly friendly, and everything was spotless. The central location was an added bonus and made getting around very convenient.

Cons:

The only downside was that the parking outside the hotel was somewhat limited and not particularly convenient.

2026-09-07 • via Nuitee
E
Eileen NZ • couple • nz
9
Loved the electronic check in/out.
Pros:

loved the separation of the room with the funky "wall" with which the tv sat on and could be spun around

2026-09-07 • via Nuitee
Y
yuan • couple • nz
9
2026-09-05 • via Nuitee
G
Gaylene • couple • au
9
2026-09-05 • via Nuitee
A
Andres • couple • pe
9
Todo muy bien pero lo mejor es el desayuno!!
Pros:

Muy bien ubicado, habitación muy cómoda, personal muy amable, el desayuno lo mejor

Cons:

Sólo le falta lugar para guardar la ropa aunque por una noche no es problema

2026-09-04 • via Nuitee
R
Ray • couple • nz
10
2026-09-03 • via Nuitee
S
Salman • couple • bh
9
2026-09-03 • via Nuitee
J
Jen • couple • nz
10
Just perfect
Pros:

Staff were excellent, roomwas big and spacious and with muted tones and lake view, plenty of choice for breakfast

Cons:

Nothing9

2026-08-31 • via Nuitee
A
Ant1357 • solo_traveller • gr
6
Pros:

Μεγάλο δωμάτιο, καλή τοποθεσία.

Cons:

Όχι ιδιαίτερα φιλικό προσωπικό. Το πρωινό αδιάφορο. Μέτρια καθαριότητα, αρκετή σκόνη παντού μέσα στο δωμάτιο.

2026-08-26 • via Nuitee
A
Adeline • couple • sg
8
2026-08-26 • via Nuitee
V
vlow • solo_traveller • nz
10
2026-08-26 • via Nuitee
P
Philip • couple • nz
8
Excellent all round location and quality service.
2026-08-23 • via Nuitee