Pestana Lisboa Vintage City Center Suites

Hotels
•
Pestana Hotel & Resorts
8.4 (2511 reviews)
Rua Braamcamp 7 , Lisbon , pt
+351 21 051 8000

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Stylish hotel
Great location
Comfortable rooms
Clean and spacious
Cons:
Poor reception service
Issues with invoicing
Lack of follow-up on forgotten items

Categories

Cleanliness
8.18
The room was clean and very spacious.
Service
7.65
Horrible and frustrating experience with reception staff.
Location
9.19
Stylish hotel in a great location.
Room Quality
8.64
Rooms big and very comfortable.
Amenities
8.67
Good amenities provided.
Value for Money
8.53
Good value considering the location and quality.
Food and Beverage
8.18
Some mentioned that basic supplies like toiletries were lacking.
Overall Experience
8.15
Overall, a decent experience overshadowed by some service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:12

Property Description

Central Location in Lisbon
Located in the heart of Lisbon, Pestana Lisboa Vintage City Center Suites offers a convenient stay for guests wanting to explore the city. Enjoy easy access to popular landmarks and attractions.

Comfortable and Well-Equipped Rooms
Experience comfort in our air-conditioned rooms equipped with modern amenities such as a flat-screen TV, minibar, and a private bathroom. Upgrade to rooms with a kitchenette for added convenience.

Convenient Facilities and Services
Benefit from a 24-hour front desk, an on-site restaurant, and free WiFi throughout the property. Start your day right with a delicious buffet breakfast before heading out to discover the charm of Lisbon.

Book your stay at Pestana Lisboa Vintage City Center Suites for a memorable experience in Lisbon.

Important information:

If you are traveling with your pet, please, contact the hotel before your arrival for information on availability, prices, and admission restrictions for pets.

For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 30 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2511 reviews
Cleanliness: 8.18
Service: 7.65
Location: 9.19
Room Quality: 8.64
Amenities: 8.67
Value for Money: 8.53
Food and Beverage: 8.18
Overall Experience: 8.15
M
Maria Fernanda • extended_group • co
2
OJO con dejar cosas, no las vuelves a ver
Pros:

Mis problemas no están relacionados con la localización y comodidad de la habitación. El staff es extremamente despreocupado. El servicio al cliente es el más pésimo que he experimento. Dejé por olvido un cargador de teléfono y desde esa misma noche que lo percibí, me pasé todo el día intentando recuperarlo. Al final el cargador se extravió. Supongo que el personal de limpieza lo encontró y decidió conservarlo, la falta de empatía, increíble. El personal de recepción sin ningún reparo en colaborarme. Y cómo lo prometido es deuda, aquí les dejo mi más sincero review sobre su servicio. Sobra mencionar que jamás me hospedaré nuevamente con un hotel de su cadena.

Cons:

Staff (recepcionistas y personal de limpieza

2026-07-25 • via Nuitee
T
Tony • extended_group • ca
8
2026-07-25 • via Nuitee
C
CHRISTINA • couple • cy
9
2026-07-25 • via Nuitee
A
Alexandra • couple • pt
10
Pros:

A simpatia dos funcionários em geral foi notável, mas destaco especialmente o atendimento excecional de um dos rececionistas, um dos elementos mais jovens da equipa, cujo nome infelizmente não recordo. Já me hospedei em hotéis de 5 estrelas onde o staff não foi tão prestável e atencioso quanto aqui. Na próxima vez que for a Lisboa, este será sem dúvida um hotel a repetir: excelente localização e perfeito para uma estadia curta!

2026-07-25 • via Nuitee
A
Alexandra • couple • pt
10
2026-07-25 • via Nuitee
C
C J • solo_traveller • nl
10
Good experience. Thank you!
Pros:

Location is amazing! Clean room. Friendly staff.

2026-07-25 • via Nuitee
T
Theo • family_with_children • br
8
2026-07-24 • via Nuitee
D
Daniel • extended_group • bg
8
Приятен
Pros:

Добра локация

Cons:

Хигиената не е на ниво. За три дни изчистиха стаята половин път. Под леглата никога не е почиствани

2026-07-24 • via Nuitee
V
Victor Junior • solo_traveller • br
6
Pros:

Limpeza, bom isolamento acústico

Cons:

Chuveiro com regulagem da água quente não ficava constante, ou muito frio ou muito quente. Cortina da janela entra muita luz

2026-07-24 • via Nuitee
G
Giuseppe • solo_traveller • ca
8
2026-07-24 • via Nuitee
M
michelly • family_with_children • br
8
2026-07-23 • via Nuitee
G
Gustavo • couple • pt
10
2026-07-23 • via Nuitee
P
Paulo • extended_group • lu
10
Très bien !
Pros:

Personnel très sympathique et serviable ! Hôtel au centre, proche de tout pour faire la visite de la ville à pied.

Cons:

Tout était parfait !

2026-07-21 • via Nuitee
R
Ricardo • couple • co
5
Cons:

Wosrt pillows ever!
The room was too small

2026-07-21 • via Nuitee
A
Artur Sampaio • solo_traveller • ie
10
Excelente pedida
Pros:

Atendimento excelente e a localização também.

Cons:

Gostei de tudo.

2026-07-21 • via Nuitee
M
Mariska • extended_group • nl
5
Had meer verwacht van Pestana Group hotel
Pros:

Kamers ok & ligging prima

Cons:

Receptie / ontvangst ruimte zeer klein en benauwd. Personeel aardig maar niet echt bekwaam, geen opslag voor bagage en opgestapeld in receptie.
Douche slecht, warm (bloed heet) naar zeer koud, kapotte thermostaat waarschijnlijk.

2026-07-21 • via Nuitee
H
Helena • extended_group • br
10
Muito agradável
Pros:

Dos quartos- ótimo tamanho e conforto
Gentileza da equipe do hotel- todos.
Localização- perto de tudo

Cons:

Ok

2026-07-20 • via Nuitee
I
IRENE • solo_traveller • es
4
No recomendable
Pros:

La ubicación

Cons:

La atención del personal un chico joven y una chica que atendía en la recepción el sábado 18 por la tarde totalmente nefasta. Ni contestan a un saludo todo el rato con los móviles o hablando entre ellos. Pide una capsula de café pagas 1€ y son incapaces de moverse para enseñarte como funciona la máquina.
Manchas por la habitación muebles y puertas. Poco luminosa y la alfombra del cuarto sucia tuvimos que pedir que nos la quitará.
Al 2 día no nos cambiaron las toallas después de dejarlas al suelo cogieron y nos la colocaron, otra vez tuvimos que reclamar. Constante mal olor del baño ...
Muy mala experiencia en general

2026-07-20 • via Nuitee
H
Helena • couple • br
10
Pros:

Atendimento. O funcionários muito gentis e solicitos. O café da manhã bom. O quarto confortável e boa localização.
Nosso quarto não estava pronto pois chegamos cedo e nos disponibilizaram a sala de leitura/trabalho/lounge do 9o andar para nos organizarmos.
Muito confortável

Cons:

A recepção eh um pouco pequena,mais em compensação ha uma sala de estar no 9o andar que nos foi disponibilizado para aguardar enquanto o quarto ficava pronto.
Voltaria a me hospedar lá

2026-07-20 • via Nuitee
R
Rema • couple • us
7
Good
Pros:

The location was great and quiet

Cons:

The staff was super friendly. The only cons I would say is they wouldn’t really fully clean the room. They just make the bed and mop the floor essentially. I also did see two bugs but I believe it’s just those whitefly’s that come due to the hot weather. Overall a good spot for the price.

2026-07-19 • via Nuitee