Refugium de Luxe Messe-Deutz

Hotels
7.2 (254 reviews)
23 Heidelberger Straße Refugium de Luxe , Cologne , de

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Room service
Heating
Terrace
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Convenient location
Modern facilities
Cons:
Poor cleanliness
Unresponsive service

Categories

Cleanliness
3.85
Numerous complaints about dirtiness, including stained bedding and strong unpleasant odors.
Service
7.82
Some guests noted unresponsive management and lack of basic amenities upon arrival.
Location
9.85
Many positive remarks about the convenient location near public transport and Messe.
Room Quality
6.31
Inconsistent experiences, with reports of malfunctioning appliances and overall poor maintenance.
Amenities
6.84
Basic amenities were lacking, with several guests noting that dishware and kitchen items were dirty.
Value for Money
7.3
Price perceived as fair for location, but quality concerns reduce overall value.
Food and Beverage
8.34
Not explicitly mentioned, assumed standard for this hotel tier.
Overall Experience
7.32
Mixed feelings with more focus on issues rather than enjoyment of the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 22:52

Property Description

Luxurious Accommodation
Refugium de Luxe Messe-Deutz in Cologne offers upscale accommodation just a short distance from the KölnMesse exhibition grounds. The rooms feature modern amenities including a cable flat-screen TV, kitchenette with a dishwasher and microwave, and a private bathroom with free toiletries.

Convenient Location
Situated only a 25-minute walk or 2 tram stops away from the KölnMesse, this hotel provides easy access to the exhibition grounds. Additionally, being just 4 km by car from the KölnMesse, it is a perfect choice for business travelers attending events.

Traveler-Friendly Services
With towels provided and a hairdryer in each unit, Refugium de Luxe Messe-Deutz ensures a comfortable stay for guests. The proximity to Cologne Bonn Airport, only 12 km away, makes traveling to and from the hotel a breeze.

Book your stay at Refugium de Luxe Messe-Deutz for a luxurious and convenient experience in Cologne.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for € 50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 254 reviews
Cleanliness: 3.85
Service: 7.82
Location: 9.85
Room Quality: 6.31
Amenities: 6.84
Value for Money: 7.3
Food and Beverage: 8.34
Overall Experience: 7.32
E
Evelina • couple • gb
2
Bad
Pros:

Only the location

Cons:

This was probably the worst hotel I have ever stayed in. In the photos everything looks great, no complaints, but when I entered the room it was horrible.It felt like the room hadn’t been cleaned at all — there was dust everywhere, the bathroom and shower were not cleaned, and there was no toilet paper provided. I’m not even sure the bed linen had been changed.

I had to clean the bathtub myself using cleaning products. My socks literally turned black, and there was a lot of hair on them, so I had to throw them away.

As for the location, it is good, but I would not recommend staying at this hotel for that price — you can definitely find better options.

2026-07-25 • via Nuitee
R
Rozyvets • extended_group • dk
5
2026-07-24 • via Nuitee
C
Christabel Ayishetu • extended_group • de
6
2026-07-22 • via Nuitee
H
Hamza • solo_traveller • de
1
2026-07-22 • via Nuitee
E
Ercan • couple • de
5
2026-07-20 • via Nuitee
R
Rörsch • solo_traveller • de
8
2026-07-18 • via Nuitee
D
Dilara • couple • de
10
2026-07-17 • via Nuitee
M
Maksym • couple • ua
6
2026-07-15 • via Nuitee
G
Gino • solo_traveller • at
7
2026-07-15 • via Nuitee
F
Franziska • extended_group • de
3
Pros:

Sie war sehr schön groß und hatte eine tolle Lage

Cons:

Sie war dreckig und die Möbel waren abgenutzt.

2026-07-11 • via Nuitee
A
Alicem • couple • it
10
2026-07-05 • via Nuitee
C
Charmaine • couple • de
1
Still looking for the De Lux experience
Cons:

Nothing is 'de lux' here - questionable whether bedding was clean, no coffee pods, view onto a unmaintained parking area, noisy neighbourhood, no kitchen facility.

2026-07-03 • via Nuitee
A
Amrei • solo_traveller • de
4
2026-07-03 • via Nuitee
J
Jackie • couple • gb
1
Extremely disappointing! Do not book!
Pros:

Nothing

Cons:

We made a booking for 2 people but only had one bath towel and one bath mat no hand towel and only one shower gel sachet. The towels had a funny smell. I contacted the property to ask for more towels but received no response! No hand soap! The rainfall shower was not working so we had difficulty showering with the hand held shower. The bedding was creased and unsure if it was even clean? Coffee machine but no coffee pods. Patio furniture covered in bird droppings. Lightbulb very dusty. In the details it states free on street parking but it was extremely difficult to find a space nearby to the hotel

2026-06-29 • via Nuitee
K
Katrin • solo_traveller • de
6
2026-06-25 • via Nuitee
I
Ingrid • solo_traveller • de
4
Krasser Unterschied zwischen Beschreibung und Wirklichkeit
Cons:

Fehlender Rauchmelder, fehlende Handseife, fehlender Kaffee, völlig verkalkte Regendusche, von Tauben verdreckte Balkonmöbel, fleckiges Bettlaken, zu wenig Handtücher

2026-06-22 • via Nuitee
M
Mūnchen • solo_traveller • de
5
2026-06-21 • via Nuitee
S
Shenwari • couple • de
7
room perfact
Pros:

best

Cons:

only and only there is no lift

2026-06-13 • via Nuitee
S
shaban • family_with_children • de
10
2026-06-07 • via Nuitee
K
Katja • extended_group • ch
3
Cons:

Leider war es total verraucht und hatte Brandflecken. Der Vermieter entschuldigte sich aber sofort und war bereit die Buchung kostenlos zu stornieren, sodass wir in der Nacht noch eine andere Unterkunft suchten.

2026-05-30 • via Nuitee