Kimpton - Pittman Hotel by IHG

Hotels
•
Kimpton Hotels
8.7 (353 reviews)
2551 Elm Street , Dallas , US
+1 469-498-2500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Very clean and well kept
Helpful and friendly staff (named staff praised)
Comfortable, spacious rooms and beds
Good food/restaurant and exceptional brunch
Amenities: spa tub/robes, pool, gym, bikes/scooters, cocktail hour
Convenient, walkable location
Free bottled water / social drink hour
Cons:
Unexpected amenities/fees and high parking charges
Overpriced or slow breakfast service
Noise from nearby nightclub at night
Safety concerns walking nearby at night (reported by some)
Billing issues (double charge) and slow resolution; missing loyalty points
Coffee service not consistently restocked

Categories

Cleanliness
9.2
Multiple reviews call the property 'very clean', 'well kept' and mention spacious, tidy rooms — cleanliness is a clear strength.
Service
8.7
Many mentions of outstanding staff (Topher, Ryan, Kenneth, Marisa) and helpful front-desk/valet service, but some reports of poor breakfast service and slow resolution of billing issues temper the score.
Location
8.4
Several guests praise the convenient, walkable location; others note safety concerns at night and noise from a nearby nightclub, making location generally good but mixed.
Room Quality
9.2
Rooms are frequently described as comfortable, spacious, with comfortable beds and nice touches (spa tub, robes) — strong room quality.
Amenities
8.6
Good variety of amenities cited (spa, pool, gym, bikes/scooters, cocktail hour, bottled water), though guests mention occasional lapses (coffee not restocked) and a surprise amenities fee.
Value for Money
7.7
Several complaints about unexpected fees (amenities fee, high parking), overpriced breakfast, and a double charge incident that lowered perceived value.
Food and Beverage
9
Food and beverage receives strong praise (exceptional brunch, highly regarded breakfast items, attentive restaurant service), despite isolated issues with slow breakfast service and pricing.
Overall Experience
8.8
Overall sentiment is positive with many repeat guests and strong staff interactions, but billing/promotional points issues and occasional service/fee problems reduce the overall rating slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Luxurious Amenities and Services
Kimpton - Pittman Hotel, an IHG Hotel offers a range of top-notch amenities including free bikes, an outdoor swimming pool, a fitness center, and a restaurant. Guests can also enjoy a bar, room service, and a 24-hour front desk for their convenience.

Comfortable and Stylish Rooms
Each air-conditioned room at Kimpton - Pittman Hotel features a desk, a flat-screen TV, and a private bathroom. The hotel ensures a cozy stay with quality bed linen and towels provided in every room.

Convenient Location and Nearby Attractions
Located in Dallas, this 4-star hotel is close to popular attractions such as the AT&T Performing Arts Center, Dallas Holocaust Museum, and Dallas World Aquarium. With easy access to Dallas Love Field Airport, guests can seamlessly travel to and from the hotel.

Book your stay at Kimpton - Pittman Hotel, an IHG Hotel for a memorable and luxurious experience!

Important information:

Overnight valet parking is available to hotel guests for USD 55 per night. Day rate is USD 24 for up to 6 hours.

All diners at Elm & Good can have their ticket complimentary validated for up to 2 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Location

Property Video

Guest Reviews

8.7
Based on 353 reviews
Cleanliness: 9.2
Service: 8.7
Location: 8.4
Room Quality: 9.2
Amenities: 8.6
Value for Money: 7.7
Food and Beverage: 9
Overall Experience: 8.8
M
Moath • couple • sa
8
2026-10-28 • via Nuitee
A
Apryl C. • family_with_children • us
10
Pros:

Very clean and very comfortable. Within walking distance to a lot of things and yummy food. Topher the night clerk was very helpful and was able to get us to accommodation in a breeze after a long day of traveling.

2026-10-22 • via Nuitee
J
Jennie • couple • us
10
The Pittman provides a comfortable, clean, and well kept stay with the bonus of friendly hosts!
Pros:

It's always a pleasant experience at the Pittman. I appreciate the extra touches like water bottles, cocktail hour, free postcards, bikes and scooters. I like the pool facilities and gym and the restaurant was good. I especially like th eoption to add breakfast to my booking.

Cons:

Make sure the coffee service is stocked throughout the morning! Waiting for a fresh pot is a drag...especially if you are downstairs in pajamas and a jacket.

2026-10-19 • via Nuitee
A
Ali • couple • us
10
Such a great room, lobby, and staff. Loved it.
Pros:

The spa tub!! And the spa robes!!

Cons:

That I only stayed one night

2026-10-19 • via Nuitee
S
Sarah • couple • us
10
Pros:

Location

2026-10-18 • via Nuitee
B
Bailey • couple • us
5
Will not be back, I can stay in a cheaper hotel just as nice with no extra “rich people” fee
Pros:

The property was a great location and very clean.

Cons:

However, we were told breakfast was included which is not true. Breakfast was overpriced and the service was almost nonexistent - we waited forever for everything. We were double charged for the room and when I called nobody seemed to care and extra $500 was missing from my account that would take days to return. Additionally, they charge a surprise $25 amenities fee for the bikes, pool, and gym - none of which we even used but maybe we would have if we’d known we’d be charged for it regardless. Overall, disappointed in the lack of communication of extra costs.

2026-10-10 • via Nuitee
A
Aday • family_with_children • us
10
La estancia fue excepcional buen trato, todo bien
2026-09-13 • via Nuitee
L
Laura • couple • gb
8
Lovely hotel and staff
Pros:

Spacious rooms, helpful staff, 5pm social drink and free bottled water.

Cons:

The location wasn’t in the best area, didn’t feel too safe walking around near by at night.

2026-08-26 • via Nuitee
R
Raya • solo_traveller • mx
10
Pros:

El trato del personal y el hotel en general

2026-08-23 • via Nuitee
9
91marcell • Couples
10
Great hotel but could be a little quieter
Pros:

I've stayed in many hotels globally and this ranks among one of my favorites. Ryan at the front desk truly understands the meaning of service and went above and beyond to make sure we were taken care of. His level of hospitality was not equally resonated among his peers but overall everyone was accommodating. The room was spacious and clean with very comfortable beds. The restaurant has some of the best breakfast items we have had in a very long time with attentive wait staff. My only negatives about this hotel would be the noise level being located next to a night club which is open on Thursday through Sunday and the high parking prices. Thank you Ryan for elevating our experience and making us feel like valued customers.

2026-08-10 • via Tripadvisor
T
tangojohnDallas • Couples • Dallas, Texas
2
Disappointment
Pros:

I have stayed at this property several times and always had a very positive experience. Again my stay on July 12 was another good experience. Except I participated in the Kimpton Social password promotion and have never recieved the 5000 points I supposedly won by picking this record album from this box. After not recieving the points, I contacted the hotel and they said my points would be issued within 2 weeks. They still did not come. What had been a fun experience and stay ended up being soured by the hotel's inability to deliver what was promised and it leaves me with an overall negative feeling about the hotel.

2026-08-03 • via Tripadvisor
D
donnakP4916GC • Friends getaway
10
Best hotel in Deep Ellum, Dallas, Texas!
Pros:

Wonderful experience. Ryan and valet were great! Marisa King was amazing at Elm & Good!

Will refer and we will be back! ❤️❤️❤️

2026-07-30 • via Tripadvisor
E
elapresta • Family • San Antonio, Texas
10
Brunch
Pros:

Food was exceptional. Truly good. Service by Kenneth made it even better. Highly, highly recommend.

2026-07-28 • via Tripadvisor
M
M3825BJjoshuaa • Solo travel
10
Recommendations
Pros:

Shout Ryan and Holli for the restaurant advice

2026-07-24 • via Tripadvisor
K
Kylie • family_with_children • au
8
Pros:

Beautiful room and complex.
The most comfortable bed!!!
Happy Hour was an unexpected bonus. The gentleman out the front were always so kind.

Cons:

I was charged a "Guest Amenity fee" which was clearly included in my original booking charges and the receptionist agreed it had been charged. Apparently booking.com didn't charge the tax in the original transaction so I had to pay the complete fee again and chase booking.com for the refund. $58.66 Amercian dollars extra as the receptionist couldn't work out how to just charge me the $9 tax owing. ☹️

2026-07-23 • via Nuitee
M
mia • solo_traveller • us
9
Loved my room will definitely be back!
Cons:

I LOVED MY BATHROOM!!! My room was extremely spacious!!!

2026-07-22 • via Nuitee
Y
YANIV • solo_traveller • il
7
Too noisy
Pros:

The hotel's location is in an area with a special vibe of black music.

Cons:

The nights are very noisy. Because of all kinds of music and also because of a train that passes by with a lot of creaking noises all night.
In addition, the jem is very basic.
And There is no comfortable place to sit and work on a laptop.

2026-07-21 • via Nuitee
F
Fabricio • couple • br
10
2026-07-20 • via Nuitee
A
adap825 • Business
4
Terrible
Pros:

My husband and I booked a suite on the 4th floor. The ear plugs on the nightstand should have been our first clue about the noise level. The nightclub across the street played loud thumping music until about 2 a.m. To make maters worse, the hotel was hosting a fashion show during the day on Saturday. The music was so loud when we were trying to nap (having gotten little sleep during the night due to loud music) that it was impossible. The manager told us the hotel was “in the entertainment district’ as if that justified the outrageously loud music in the middle of the day. We had the TV volume turned up to 40 just to hear the dialogue. It was absurd and management’s response (essentially, “too bad”) guarantees we will never visit this hotel again.

2026-07-19 • via Tripadvisor
L
LeFrequentTraveller • Friends getaway • Leeds, West Yorkshire, England
10
V Good hotel
Pros:

After a couple of good stays in Kimptons in Edinburgh and Budapest I decided to give the Dallas one a try and I wasn’t disappointed.

They are free nibbles and drinks in reception which was a nice touch.

Breakfast was good , albeit a bit slow when it’s really full.

We also ate in the evening there which was good.

The ground pool area was a welcome break in the 30c heat.

Defo recommend!

2026-07-18 • via Tripadvisor