Holiday Inn Johor Bahru City Centre by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.5 (4601 reviews)
Jalan Tun Abdul Razak 80000 , Johor Bahru , MY
+60 7-207 8888

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location (CIQ/Komtar access, covered walkways)
Friendly and helpful staff
Clean, comfortable and spacious rooms (often)
Good breakfast variety
Rooftop/infinity pool and other solid amenities
Convenient for shopping and dining
Cons:
Cleanliness issues reported (itchy mats, occasional pests, smoking smell)
Price perceived as a bit high by some guests
Pillow firmness options limited (too soft for some)
Occasional cold breakfast
Invoice/delivery or check-out administrative lapses for at least one guest
No bathtub option for those who wanted one

Categories

Cleanliness
7.5
Mixed signals: several guests described rooms as clean and cosy, but there are recurring complaints about itchy mats, occasional pests in the toilet, and occasional smoking smells in rooms.
Service
9
Consistently positive: multiple comments highlight friendly, professional and helpful reception and front-office staff; isolated service issues (e.g., delayed invoice) noted but infrequent.
Location
9.5
Very strong: repeatedly praised for convenience to JB CIQ/Komtar, direct covered walkway connections, proximity to malls, eateries and transport.
Room Quality
8
Generally comfortable and spacious with good aircon; some negatives like soft-only pillow options, occasional smoking smell and lack of bathtub options for some guests.
Amenities
9
Well-regarded: notable features include a rooftop/infinity pool and direct mall/train terminal connections; some guests unable to use outdoor amenities due to haze but amenities themselves are seen positively.
Value for Money
7.5
Mixed: several guests felt it was good value or budget-friendly, while others described the hotel as a bit pricey for what was offered.
Food and Beverage
8.5
Generally positive: breakfast choices praised by multiple guests, though a few reported cold breakfast on occasion.
Overall Experience
9
Predominantly positive: many guests said they'd return, described their stays as happy, pleasant or excellent despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Convenient Location and Amenities:
Holiday Inn Johor Bahru City Centre offers a prime location next to JB Sentral CIQ and boasts essential amenities like a restaurant, parking, a pool, and a fitness centre.

Comfortable and Well-equipped Rooms:
Experience comfort in air-conditioned rooms equipped with free WiFi, a desk, and modern facilities like a private bathroom, bed linen, and towels.

Relaxation and Leisure Facilities:
Indulge in relaxation with a sauna, hot tub, and 4-star accommodations at Holiday Inn Johor Bahru City Centre, an IHG Hotel.

Book your stay now at Holiday Inn Johor Bahru City Centre, an IHG Hotel for a luxurious and convenient experience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JHB

Location

Guest Reviews

8.5
Based on 4601 reviews
Cleanliness: 7.5
Service: 9
Location: 9.5
Room Quality: 8
Amenities: 9
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 9
Z
Zakiah • couple • sg
10
Happy & will definitely come again 👍😊
Pros:

Convenient

2026-10-31 • via Nuitee
C
Cindy • family_with_children • nz
8
Pros:

Location

2026-10-30 • via Nuitee
S
Siti • family_with_children • sg
9
Pros:

Nearby amenities & shopping mall

2026-10-29 • via Nuitee
L
Lee • family_with_children • my
9
Pros:

Breakfast and location

Cons:

Price a bit high

2026-10-28 • via Nuitee
D
Danish • family_with_children • sg
7
Pros:

For the price, it was a good budget-friendly stay. The room was decent and offered good value for money. Overall, a pleasant stay if you're looking for an affordable place to rest.

Cons:

the cleanliness could be improved. The hotel mats felt a bit itchy, and there were pests in the toilet. Hopefully, the management can improve the cleanliness and maintenance for future guests.

2026-10-28 • via Nuitee
F
Felix • extended_group • ng
9
Very convenient and interesting.
Pros:

The central nature. Accessibility to good malls and alternative dinning. Staff were very friendly, professional and willing to help.

Cons:

Non

2026-10-28 • via Nuitee
J
Jonathan • couple • ph
9
My stay was very good. The staff were friendly and vey helpful.
Pros:

Friendly and caring staff

Cons:

None

2026-10-26 • via Nuitee
A
Alan • solo_traveller • my
1
2026-10-25 • via Nuitee
N
Ng • couple • my
7
2026-10-24 • via Nuitee
N
Nerin Kaur • couple • sg
9
Pros:

Location

Cons:

Breakfast was cold

2026-10-22 • via Nuitee
M
M Arunn • family_with_children • sg
9
Pros:

Location and Staff

Cons:

I booked for sea view and i think i got a room without sea view

2026-10-21 • via Nuitee
O
Ohoh • family_with_children • sg
8
2026-10-19 • via Nuitee
S
Sandino • solo_traveller • ph
5
Pros:

None

Cons:

I requested for an invoice when I checked-out. The lady in reception told me it will be sent to within the day. Even after 4 days, no invoice sent to me. This is very poor customer service.

2026-10-18 • via Nuitee
Z
Zhiqing • couple • sg
9
Pros:

Great location, it is convenient if you are going to CIQ. all the way connected with shelters (at level7)
Rooms are big and comfortable (great that they have 2 pillows one soft one hard)
Hotel also have an infinity pool at lvl 32. such a shame that we visited during haze and did not get a chance to visit

Cons:

N.A.

2026-10-18 • via Nuitee
W
Wahida Misnawi • family_with_children • sg
9
3D2N staycation
Pros:

It was my first experince staying at Holiday Inn JB. We booked a standard room w city view which was clean, cozy and comfortable. The aircon was in excellent condition. My husband and I stayed in the room most of the time due to the haze. We selected the hotel due to its location. We only needed to head down the hotel where it was connected to Komtar for shops and restaurants.

We will come back again next time with our kids and check out the pool if weather is better.

Cons:

Each time we entered our room, it has a weird 'smoking' smell. However it goes away unnoticed.

2026-10-18 • via Nuitee
S
Susan • extended_group • sg
8
2026-10-18 • via Nuitee
N
Norchahaya Binte • family_with_children • sg
8
Short and sweet
Pros:

Room cleanliness and location

Cons:

Pillows not firm

2026-10-14 • via Nuitee
K
Kok Han • solo_traveller • my
10
2026-10-12 • via Nuitee
S
Suriana • couple • sg
9
Lovely stay for us. Comfortable & relaxing.. Celebrated our wedding anniversary here.
Pros:

It’s convenient to & from JB CIQ Train Terminal. Check in was a breeze with the reception staff who was promptly greeted & served us well.

Cons:

Non.

2026-10-12 • via Nuitee
K
Kris Gu • family_with_children • sg
9
Excellent experience
Pros:

Many choices for breakfast. The location is very good. The swimming pool is nice. The view from the room is also very good.

Cons:

None

2026-10-12 • via Nuitee