Holiday Inn Express & Suites Chicago - Hoffman Estates by IHG

Breakfast and location

Comfy, clean, staff super helpful when we asked for a room change due to being placed in a disabled room

Beds were comfortable. Great free breakfast

Clean

good location, quiet area. Relatively clean space

Me quedé aqui por su cercanía con NOW ARENA y realmente queda muy cerca !! Buen servicio. Llegamos ya tarde pasada la media noche y nos apoyaron a hacer el check in

El personal. Las instalaciones. La cercanía con el NOW ARENA.

Overall, the hotel left a good impression. It was clean and comfortable, the staff was friendly and helpful, and the breakfast was very good with a nice variety of options.

We have recently starting staying at IHG hotels because we were granted Platinum Elite status through a credit card. Although our news experiences with IHG have been positive, I would not recommend staying at this hotel.

When we checked in Deanna, Front Desk Manager, had us complete a form that included a box to check if you wanted a room refresh the next morning of our night stay. The next morning I approached Deanna to verify that our room would be serviced. Deanna, who is very polite and friendly, proudly showed me the room service log that indicated our room would be serviced. When we returned to the hotel at 4:00 I went to our room and noticed the room had not been serviced. I went to the front desk and was told by two very pleasant ladies that it was not serviced because we had our do not disturb sign on the door. In fact, the two of us had verified that the sign was not on the door when we left that morning it was not on the door when we returned at 4:00. I asked if they could service the room and they said that housekeeping had left for the day and they would make sure it was made up the next day. Since we were leaving the next day, it didn't help us at all.

Since we asked twice to make sure it was going to be done, it was obviously important us and why couldn't they have called or texted that our sign was up. They texted several times about all kinds of other insignificant details. When I asked they said "Oh, that's AI".

We KNOW the sign was not on the door. This is not our first time in a hotel and we know the drill. The ladies at the desk said they do not get the completed list from housekeeping until they leave for the day and apparently management just takes their word for it. It seems if there are a couple of rooms that have not been checked off, a supervisor should go check the door one last time.

The ladies at the desk assured my husband that the hotel and/or housekeeping manager would contact me, but no one ever did.

I was also surprised when I asked for a late checkout the day before we were due to leave, we were told that they don't acknowledge requests until the morning of and we would have to call back. It defeats the purpose because you would have already have to set the clock and get up in case your request was denied.

The hotel in general was basic and clean. The breakfast was good, but did not offer many healthy options and the property is very removed from the general area and most of the restaurants, etc.

В о было на высшем уровне

Местоположение, чистота и комфорт

Being with my boyfriend and just enjoying the night. The breakfast is always good. The rooms are always clean. Overall a great experience per usual but the staff associate Izzy didn’t make the initial experience a good one at all. I was very disappointed.