Kimpton Cottonwood Hotel by IHG

Hotels
Kimpton Hotels
9 (501 reviews)
302 S 36th Street , Omaha , us

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Beautiful hotel
Excellent amenities
Clean and spacious rooms
Cons:
Required valet service was unnecessary at times
Some room layouts were oddly set up

Categories

Cleanliness
9
Guests frequently highlight the cleanliness and upkeep of the hotel.
Service
9.5
The staff, especially Camden and Bri, receive numerous praises for their friendly and accommodating service.
Location
9
The hotel's prime location allows for easy access to various attractions.
Room Quality
9
Rooms are described as spacious, elegant, and well-maintained.
Amenities
9
Amenities such as the outdoor pool, cocktails, and complimentary coffee were enjoyed by guests.
Value for Money
8.5
While the experience is perceived as valuable, there are suggestions for improved convenience.
Food and Beverage
9
The restaurant's food quality and free cocktail hour received positive feedback.
Overall Experience
9
Overall, guests had a remarkable stay and expressed intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 06:55

Property Description

Luxurious Accommodation: Kimpton Cottonwood Hotel, an IHG Hotel, offers a luxurious stay just 3 km from TD Ameritrade Park Omaha. The property features a restaurant, private parking, a fitness centre, and a bar, ensuring all your needs are met during your stay.

Relaxation and Wellness: Guests can unwind and rejuvenate at the hotel's hot tub, perfect for a relaxing evening after a day of exploring Omaha's attractions. The 24-hour front desk and free WiFi throughout the property add convenience and comfort to your stay.

Convenient Location: Ideally located near Bemis Center for Contemporary Arts and Old Market, Kimpton Cottonwood Hotel provides easy access to popular destinations. With Eppley Airfield Airport just 8 km away, your travels are made hassle-free.

Book your stay at Kimpton Cottonwood Hotel now for an unforgettable experience in Omaha.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 35 per day.

Location

Guest Reviews

9
Based on 501 reviews
Cleanliness: 9
Service: 9.5
Location: 9
Room Quality: 9
Amenities: 9
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 9
T
Travis solo_traveller us
10
2026-07-25 via Nuitee
H
Heidi family_with_children us
10
Excellent. Will stay here again
Pros:

Beautiful. The service was amazing!

Cons:

The lightbulbs in our bathroom were burned out and the door handle going into the bathroom was loose. They fixed the lightbulbs right away.

2026-07-22 via Nuitee
A
Alisa family_with_children us
10
Pros:

We were there for one night.
Very nice and beautiful
Clean rooms
Friendly staff
Would definitely come again

2026-07-18 via Nuitee
W
W4702CKkatherines Family
10
Wonderful Stay ~ The staff are all so special to us!
Pros:

The Cottonwood is our home away from
home! Allie the front desk manager is the sweetest she always welcomes us back with the kindest smile and makes us feel so at home! Ashley at the coffee shop is the best! She always remembers our order and helps my Mom & me! We adore her! Lance in New Orleans restaurant always has a cheerful smile and always so accommodating! He is the best! Rebecca Director of Rooms made our stay because my Mom always looks forward to having her breakfast on our balcony patio and enjoys reading out there. Recently the hotel removed the balcony table and chairs which my Mom enjoyed so much and so Allie and Rebecca brought up some chairs for us! It meant so much to us! Kerry at the front desk is so kindhearted and helped our friends who were traveling to meet us for my birthday from Texas. She made their stay so enjoyable by helping me upgrade their room and have items waiting for them! John at the pool is so adorable and helpful! My Mom uses a walker & cane and John helped her around the pool and order food and made our time so special! Mia in housekeeping is so sweet and does a wonderful job! Kyle & Tai in the New Orleans restaurant are so polite and helpful! Ryan, Neeraj, Stevie and both Ashley’s at the front desk deliver amazing customer service!
Rylan & Deegan were so thoughtful and helped us with a bad uber driver which I will always remember! Easton, Elena & Ava all gave us wonderful valet and bell service! We appreciate each and every one of these wonderful people who made my Mom’s and I’s stay so wonderful!!! They all hold a very special place in our hearts!!! We love the atmosphere of this hotel and how each of the staff make it so special! Thank you!!!

2026-07-17 via Tripadvisor
R
raquelmX9590OJ Couples
10
10/10
Pros:

Such an amazing service!!!! Thank you to Easton!!!

2026-07-17 via Tripadvisor
E
Excursion27695495530 Family
10
Hotel check in
Pros:

Rylan was great. Very helpful with luggage. Great job.

2026-07-17 via Tripadvisor
S
Siems-Thornburg solo_traveller us
9
Pros:

Location

2026-07-14 via Nuitee
U
U3992FHjasonr Business
10
Beyond expectations!
Pros:

I have stayed at Kimpton's before and have been very impressed. Going off a recommendation I stayed here at this location. I was blown away when walking in by the charm and class. Very lively hotel with professionals passing through. Nice lobby and New Orleans theme through out the hotel. Love it!

2026-07-13 via Tripadvisor
R
Robert couple us
10
2026-07-12 via Nuitee
M
Meghan family_with_children us
10
2026-07-11 via Nuitee
V
V5718CKjanelles Friends getaway
10
Great hotel
Pros:

Elena was the best she was so helpful took all our stuff to the room

2026-07-10 via Tripadvisor
W
W7413UTnicoleb Friends getaway
10
Valeet and luggage
Pros:

Elena was amazing!! She helped us with our luggage and suggested some good things to do in the area.

2026-07-10 via Tripadvisor
H
Heather solo_traveller us
4
Very disappointed, I wouldn't stay again.
Pros:

The hotel is beautiful and we liked the pool.

Cons:

Holes in the towels
Damage to parts of the room
Hot tub didn't work
Breakfast wasn't fully paid for, which was included in our stay.
So many rules for the pool which were never mentioned prior to our stay and I didn't have a coverup.
Everything is over-priced for the area.
It's summer and the pool is only open until 8pm and check in is at 4pm
Check out reminder 2 hours before is invasive.

2026-07-09 via Nuitee
K
K9993FCleas Family
10
Great Valet Experience!
Pros:

Riley and the crew at the front door were great! Helped us out quickly and got us a cart and explained everything clearly and efficiently! Had a great service and would do it again!

2026-07-08 via Tripadvisor
C
Curiosity10270693085 Couples
6
Bad Pool Experience.
Pros:

The hotel was great with the exception of the pool. The pool is open to the public for a fee and has limited seating for hotel guests. 3/4 of the seating is reserved for the public paying $85 a lounger for the day. Pool area was packed with nowhere to sit. I won't be going back to this hotel because of this experience.

2026-07-06 via Tripadvisor
W
W3351LPchloel Family
10
Valet and Front Desk Service
Pros:

The service was great as we pulled in. He was quick to help us and very kind.

2026-07-06 via Tripadvisor
R
R1396VAmichellep Couples
10
Cottonwood
Pros:

We had an amazing stay! From the moment we arrived, Ryan and Elena made us feel so welcome. Their kindness, professionalism, and attention to detail truly stood out and made our experience even better. The hotel was beautiful, clean, and well-maintained, and the service was exceptional from start to finish. It’s clear that Ryan and Elena genuinely care about their guests and go above and beyond to make every stay memorable. We can’t wait to come back and would highly recommend this hotel to anyone looking for a wonderful experience!

2026-07-05 via Tripadvisor
G
Global62244584784 Family
10
Great Service
Pros:

Nice hotel was super friendly. They didn't have our room ready at check in but offered $50 breakfast gift card and Alex helped out with the parking. Great service

2026-07-02 via Tripadvisor
A
alexisjZ92VA Solo travel
10
Great stay!
Pros:

I had an amazing stay! The property is very well designed and the decor was beautiful. I had everything I needed and the staff was great, assisted me with anything I needed. Huge shoutout to Easton on the valet team! Upon arrival he was welcoming and professional. I had to rush out a few times and he made the process quick and easy each time! As this was my first time in Omaha, Nebraska I wasn’t sure what to expect but Easton recommended a few great spots in the Old Market which I really appreciated!

2026-06-30 via Tripadvisor
N
N6388WEjaked Solo travel
10
Valet!
Pros:

Easton & the valet team were awesome! They were sprinting to my car every time I needed it in 100 degree heat!

2026-06-28 via Tripadvisor