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Facilities
Property facilities
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Beach umbrellas
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Pool sun loungers
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Internet access
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Housekeeping on request
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Exercise/lap pool
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Japanese garden
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Swimming nearby
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Charcoal grill
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Rooftop garden
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Terrace
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Family rooms
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Solarium
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Screens / Barriers between staff and guests for safety
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24-hour security
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Meliora by Bunik in Playa del Carmen offers air-conditioned rooms with modern amenities including flat-screen TVs and private bathrooms. Enjoy a relaxing stay in our 4-star hotel with a hot tub and terrace for ultimate comfort and leisure.
Convenient Location
Situated just a stone's throw away from Playacar Beach, our hotel provides easy access to popular attractions such as ADO International Bus Station and Playa del Carmen Maritime Terminal. Explore the area with guidance from our multilingual staff fluent in English and Spanish.
Exceptional Services
Indulge in our outdoor swimming pool, free WiFi, and garden, or take advantage of the concierge service and barbecue facilities. With a non-smoking policy and a safety deposit box in each room, we prioritize the comfort and security of our guests.
Book your stay at Meliora by Bunik for a memorable and relaxing experience in Playa del Carmen.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
Location
Guest Reviews
La habitación
La alberca está algo descuidada y sin luz
Large, clean room, with kitchenette. Good location, on-site parking.
One morning, there was no water. I've stayed here a few times and it seems like they aren't keeping up with the maintenance.
cost relationship
the views do not exist
Excelente lugar, cerca de todo, cuenta con centro de lavado y todo lo necesario para una estancia larga.
El sofá tenia manchas de humedad y una mesita estaba rota :/
L’emplacement était parfait.
Les personnes à la réception n’étaient pas du tout agréable et souvent absente. Pas d’eau chaude ,nous l’avons signalé mais rien a changé. Les carreaux de la piscine se décollent et il n’y a que 4 transats .
L emplacement
Pas d eau chaude dans la douche , toilette bouche pas non plus d aide ou de consideration de la part du personel a tel point que seulement a notre retour a l hotel vers 23.00 h nous avons du aller chercher 1 technicien pour reparer il n a pas reussi. Même 1 coussin pour dormir nous n anons pas pu recevoir!
The hotel is located in a quiet street and not far from the city centre and the ADO bus station (alternativa)
La piscina
Que no servía el jacuzzi q está en la azotea
Ubicación, limpieza y personal
No le veo puntos negativos en su rango precio calidad
La ubicación excelente
El servicio del recepcionista el día que llegamos , mala actitud, descortés . El aire acondicionado no funcionaba bien y piden q no se baje la temperatura , máximo 21 y la verdad es que no ayuda mucho en ese calor , el recepcionista subió y no dio solución , tiene una pésima actitud de servicio .
The location is good
The unit is good.
Everything was fine
The only positive was the location - conveniently close to the ADO bus station, restaurants, and shops.
We had a very negative experience at this hotel. From the start, we were asked to pay in cash due to an alleged technical issue. Despite multiple requests in person, via Booking.com chat, and by email, the staff refused to provide any receipt, invoice, or proof of payment.
The room was not cleaned to the standard shown in the photos, and the toilet was blocked for most of our stay. Although we reported the issue early, it was only fixed on the third night of a four-night stay. The hotel refused to change our room, and the only alternative offered was a basement room.
Communication throughout was poor, with inconsistent information and repeated refusals to let us speak with a manager. To make matters worse, the hotel later marked our reservation as a “no-show” and cancelled it on Booking.com, despite us staying there for the full duration.
Overall, the service felt extremely unprofessional and stressful. We would strongly advise others to avoid this hotel.
Great location, right in the centre. Staff were friendly and responsive.
The location was great, local enough to get to 5th Avenue and the beach, but also not in the middle of everything either.
The property was quite run down and needs some maintenance and care, for instance net curtains being ripped, the rooftop area needing some maintenance, just general wear and tear. The aircon was also dripping water, although we chose not to move rooms, from reading reviews on google, it’s clear that this is a recurring issue.
Está muy bien ubicado con muy buena comodidad y buen trato, muy buena experiencia regresaremos muy pronto
Recomendaríamos colocar algún tipo de sombra en la alberca
Muy buena ubicación, a unos minutos de la 5ta avenida, cerca de la playa, a una cuadra del walmart, el.espacio del cuarto es bueno, la atencion del personal muy buena, tiene una buena relación precio calidad.
El rooftop esta un poco descuidado, creo que solo ese punto lo encuentro negativo, en general disfrute mi estancia en Meliora
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