Tru By Hilton Knoxville West Turkey Creek

Hotels
•
Tru by Hilton
7.9 (735 reviews)
380 Lovell Road , Knoxville , US
+1 865-392-1935

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Amenities
Friendly staff
Cons:
Cleanliness issues
Noise from outside
Staff service inconsistencies

Categories

Cleanliness
6.79
Multiple mentions of cleanliness issues, including dirty rooms and noise from outside.
Service
8.26
Staff friendliness received praise, although some service issues were noted.
Location
8.8
Great location reported in several reviews, easily accessible and nearby amenities.
Room Quality
6.75
Mixed feedback; some rooms noted as dirty and bedding issues raised.
Amenities
8.28
Positive mentions of breakfast and general amenities, though some complaints exist.
Value for Money
8.24
Good overall value considering location and amenities, despite cleanliness issues.
Food and Beverage
8.29
Good breakfast options mentioned positively.
Overall Experience
7.76
Mixed reviews but generally positive experiences cited by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:59

Property Description

Modern and Convenient Accommodation

Convenient Location: Situated in the vibrant West Knoxville district, our hotel is just a short distance from popular attractions such as the University of Tennessee Neyland Stadium and Market Square.

Comfortable Amenities: Enjoy a relaxing stay in our non-smoking property with free WiFi and 24-hour front desk service. Unwind in our cozy guest rooms equipped with modern amenities including a TV.

Easy Access to Airport and Attractions: With the McGhee Tyson Airport just 25 km away, and key landmarks like the Knoxville Convention Center and East Tennessee History Center nearby, exploring the city is a breeze.

Book your stay at Tru By Hilton Knoxville West Turkey Creek for a seamless blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 735 reviews
Cleanliness: 6.79
Service: 8.26
Location: 8.8
Room Quality: 6.75
Amenities: 8.28
Value for Money: 8.24
Food and Beverage: 8.29
Overall Experience: 7.76
A
Amy • couple • us
9
Will Always Look for TRU locations for a great stay
Pros:

This was a great location, comfortable/clean room, great staff, secure. I have stayed at other TRU locations and they are always very nice.

Cons:

The ONE ice machine stayed broken the entire time. It was either “making ice” or the ice wouldn’t dispense.

2026-09-14 • via Nuitee
K
Karenphunsaker11 • solo_traveller • us
10
Pros:

It was very clean and the staff were all friendly. The breakfast was also great.

Cons:

The pillows. They were all too squishy.

2026-08-30 • via Nuitee
M
Madalyn • couple • us
8
2026-08-27 • via Nuitee
D
Dow • couple • us
9
Overall great
Pros:

Room, staff, they gave us toothpaste

Cons:

Pancake machine was not working all morning

2026-08-23 • via Nuitee
A
Anthony • couple • us
10
I was glad to stay at Tru hotel and all it accomodations to customer service.
Pros:

The breakfast was excellent and delicious. The location was near and accessible to highway and eatery locations.

Cons:

Not applicable

2026-08-22 • via Nuitee
B
Bridgett • solo_traveller • us
10
Enjoyed it
Pros:

The room size, tv selection, and quiet

Cons:

The breakfast. It used to be a bit different but it was still okay

2026-08-17 • via Nuitee
C
Crystal • family_with_children • us
7
2026-08-16 • via Nuitee
S
Scott • couple • us
4
very disappointed would have left but booked with this
Pros:

location

Cons:

cleanliness has decrease since our last visit, staff at front desk could care less about their job acted bothered

could not see sign as usual! after we got there looked for starbuck sign

2026-08-12 • via Nuitee
K
Kathy • solo_traveller • us
8
2026-08-08 • via Nuitee
M
Michael • family_with_children • us
10
Nice property.
Pros:

Nice property with a very nice employee.

Cons:

They said they didn’t get my reservation, but after arriving at 1am with infant children and after a 6 hour drive, the very nice employee found us rooms to stay in.

2026-08-04 • via Nuitee
C
Corey • couple • us
1
Cons:

Im still waiting on my refund.
They were unable to get us checked in because of their system being down. So we opted to go to another hotel. We had been on the road for 8 hrs. They called 4 hrs later to tell us the room was ready.

2026-08-02 • via Nuitee
S
Stringham • couple • us
5
All good except the beds
Pros:

All was good for what I paid except the bed

Cons:

The beds were awful! One bed felt like it was going to collapse with the creaking noises it was making. The other bed had the worse mattress I’ve ever tried to sleep on. Not one comfortable spot. Time to get rid of it!!!

2026-07-22 • via Nuitee
B
Banks • solo_traveller • us
10
2026-07-21 • via Nuitee
V
VICTORIA • family_with_children • us
9
Nice hotel, friendly staff.
Pros:

Breakfast was ok. The room was very bright and clean.

Cons:

The wallpaper had 2 large, obvious chunks ripped out of it and I was surprised it had not been repaired.

2026-07-20 • via Nuitee
D
Dana • couple • us
9
2026-07-19 • via Nuitee
M
Mandi • couple • us
10
I reserved the room last minute and the staff was very friendly and inviting. The rooms were clean. Necessities were pro
Pros:

Friendly and inviting staff property was very clean. Rooms were very clean was in within walking distance of several fast food restaurants.

Cons:

Not available

2026-07-17 • via Nuitee
C
Chris • solo_traveller • us
10
Pros:

Clean

Cons:

No pool for the kids.

2026-07-15 • via Nuitee
L
Laurie • couple • us
10
If Ikea had a hotel.... Clean, efficient space, comfortable.
Pros:

Room was very clean.

2026-07-13 • via Nuitee
A
Anthony • solo_traveller • us
10
Take advantage of the “Favorites” board located by the elevators. Useful and on point.
Pros:

Everything was great.

Cons:

No pool or jacuzzi

2026-07-12 • via Nuitee
N
Navneet • extended_group • us
10
First time staying at True. Great price and a quality stay.
Pros:

Breakfast was good

Cons:

Options and quality

2026-07-11 • via Nuitee