Vila Galé Collection Serra da Estrela

Hotels
•
Vila Gale
9.1 (2706 reviews)
Fonte Santa , Manteigas , pt

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location with beautiful views
Friendly and helpful staff
Cons:
Food quality and temperature issues
Noise and odor concerns in rooms

Categories

Cleanliness
8.71
Rooms were described as clean, but there were concerns about strong odors and noise from neighboring rooms.
Service
9.67
Staff were consistently described as friendly, professional, and helpful throughout the reviews.
Location
10
The hotel is well-located with beautiful views, highlighted by several positive comments.
Room Quality
9.16
Rooms were noted as spacious and comfortable, though some found them small for families.
Amenities
8.69
Amenities were generally well-received, but there were issues with pool temperatures and spa reservations.
Value for Money
8.65
Some guests felt the dining options were overpriced and some was not served at proper temperatures.
Food and Beverage
8.21
Although breakfast received accolades, there were major complaints about dinner quality and temperature.
Overall Experience
9.7
Many guests found their stay enjoyable and would recommend the hotel despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:30

Property Description

Luxurious Accommodation and Relaxation
Vila Gale Serra da Estrela offers a 4-star experience with modern amenities including a shared lounge, private parking, and a restaurant. The air-conditioned rooms feature free WiFi and a private bathroom, ensuring a comfortable stay.

Indoor and Outdoor Leisure
Guests can enjoy a year-round outdoor pool, indoor pool, fitness centre, sauna, and hot tub, perfect for relaxation after a day of skiing or exploring the area. The garden provides a serene escape for guests to unwind.

Convenient Services and Activities
With languages spoken including English and Portuguese, guests can easily seek advice and recommendations at the reception. Additionally, the hotel offers bike hire for exploring the surroundings, making it a perfect choice for a memorable stay.

Important information:

Please note that for all reservations including dinner supplements, drinks are not included.

Please be advised that, due to coronavirus (COVID-19), some hotel services such as breakfast, lunch, dinner, gym and indoor pool must be booked in advance.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.1
Based on 2706 reviews
Cleanliness: 8.71
Service: 9.67
Location: 10
Room Quality: 9.16
Amenities: 8.69
Value for Money: 8.65
Food and Beverage: 8.21
Overall Experience: 9.7
J
Jamie • solo_traveller • gb
9
Pros:

Everything

Cons:

Nothing.

2026-07-01 • via Nuitee
P
prazeres • solo_traveller • pt
8
Pros:

Disponibilidade e simpatia de todos os funcionários, da área da piscina e do spa.

Cons:

A climatização do corredor dos quartos não estava ligada.
A garrafa de água do quarto não ser trocada diariamente.

2026-06-30 • via Nuitee
C
Cláudia • solo_traveller • pt
10
2026-06-30 • via Nuitee
A
Antonio • couple • pt
10
Calma e retemperadora !
2026-06-29 • via Nuitee
A
Augusto • solo_traveller • pt
10
Pros:

Muita simpatia e disponibilidade do staff.
Sabiam que faziamos anos de namoro e prepararam uma surpresa no quarto

Cons:

Infelizmente a sauna estava avariada e nao tinhamos banheira no quarto

2026-06-29 • via Nuitee
L
Leopoldo • extended_group • pt
10
Excelente
Pros:

Muito confortável, piscinas excelentes, serviços impecáveis. Excelente pequeno-almoço!

2026-06-29 • via Nuitee
C
Célia • solo_traveller • pt
10
Pros:

Gostamos muito da paisagem o spa piscina o jacuzzi, o quarto com boas condições , bom pequeno almoço e jant

Cons:

O ar condicionado estava muito frio e não dava para alterar....

2026-06-29 • via Nuitee
B
Brian RUSHBROOK • solo_traveller • gb
9
2026-06-28 • via Nuitee
J
JULIA • solo_traveller • pt
10
Отличный вариант для викенда в горах
Pros:

Отличный вариант для проживания в горах. Комфортные номера, хороший вайфай, хорошие завтраки. Также есть возможность обедать и ужинать по буфету (25-29 евро с человека). До самого города пешком минут двадцать. Также вокруг отеля есть несколько пешеходных троп, а до старта других можно доехать на машине.
У отеля есть свой собственный паркинг, правда мне кажется там будет не особо комфортно на большой машине.
В выходные много народа, зато в будние отель практически пустой.

2026-06-28 • via Nuitee
M
marcos • solo_traveller • pt
8
2026-06-27 • via Nuitee
S
Santos • couple • pt
5
2026-06-27 • via Nuitee
D
DIANA • couple • pt
10
Pros:

Excepcional! A localização é muito boa e o Hotel dispõe de todas as comodidades. Está super bem integrado no Vale Glaciar o que faz com que estar junto à piscina a contemplar a Serra seja uma experiência genuína e muito agradável. Todo o staff é de uma atenção e simpatia notáveis.

2026-06-24 • via Nuitee
K
Konkov • family_with_children • pt
7
Pros:

Завтрак шикарный. Объедались манго и свежевыжатыми соками. Посреди гор, очень атмосферно.
Парковку предоставили бесплатно, хотя на сайте указано 10 евро.

Cons:

Странная система с карточками на полотенца в бассейн. Их нужно обменивать на полотенца, а потом возвращать обратно — очень неудобно. Если боятся, что полотенца украдут, то проще унести их из номера.
Не работали ни хамам, ни сауна. Непонятно, что они подразумевают под СПА? Только бассейн?
В СПА нельзя с детьми. Само по себе это не проблема, но непонятно, где их оставить. В бассейне вышка спасателя пустовала два дня, поэтому оставлять детей одних было боязно. Как это вообще должно работать — не представляю.

2026-06-22 • via Nuitee
C
CATHERINE • couple • fr
10
Une très belle destination pour se ressourcer.
Pros:

Chambre très agréable . Petit déjeuner buffet exceptionnel . Dîner avec buffet d’ entrées et buffet de desserts très variés . Mention spéciale pour la mousse au café ..!!!
Magnifiques piscines et spa .
Personnel attentif .

Cons:

RAS

2026-06-21 • via Nuitee
T
toscano • couple • pt
8
2026-06-21 • via Nuitee
C
César bAgentleman • extended_group • es
10
2026-06-19 • via Nuitee
O
Olga • couple • ua
10
Pros:

Perfect hotel. Very nice stuff. Great spa zone. Bike friendly. 11/10)

Cons:

Everything was very good. Just add water dispenser near the spa as some people are lazy to go for a water. It is a good tone for any spa with saunas.

2026-06-16 • via Nuitee
B
Bradley • solo_traveller • gb
8
2026-06-15 • via Nuitee
M
Maria • couple • pt
9
2026-06-14 • via Nuitee
J
jose carlos • solo_traveller • pt
10
2026-06-12 • via Nuitee