Aubamar Palma Resort

cafe da manha muito bom e otima localizacao, fora do centro, mas perto de tudo

it was a good experience in holly day, i recommend staying in this hotel

Het ontbijt was zeer goed, heel netjes, lekker en verzorgd. Ook het avondeten was zeker in orde!

De vriendelijkheid van het personeel was ongelofelijk, wij hebben al in veel hotels verbleven maar dit was toch exceptioneel.

Wat wij ook heel fijn vonden was dat er steeds voldoende bedjes (en degelijke) waren aan het zwembad.

De rooftop bar in het hotel zelf is ook een leuk extraatje als je hier verblijft!

Nothing stands out to be honest.

Mi è piaciuta la posizione, in quanto è vicina a Palma , vicinissima all’aeroporto e in generale comoda anche per raggiungere altre parti dell’isola. Belle anche le piscine con i lettini, le camere, la palestra e il rooftop

Le cadre est agréable

Me gustó la habitación con las vistas a la piscina, los productos en el baño, todos los días la un botella grande en la habitación, el descanso en la piscina, la media pensión, las horas de desayuno y cena, la calidad, variedad en las comidas, la amabilidad de todo el equipo, la música siempre el fondo …el Rooftoop con sus vistas al mar con muy buena carta de cocktail.

Le personnel est très agréable

Honestly, this hotel feels like it's trying very hard to be a five-star resort, but it falls well short. The interior and design may deserve the rating, but the service certainly does not.

The bartenders were unprofessional, management was dismissive, and the list of issues goes on. What disappointed me the most was how they seemed determined to avoid taking responsibility or responding constructively to feedback. Instead of listening to guests and trying to improve, every concern was met with excuses or indifference.

For me, a five-star hotel is defined by its service, not just its appearance. Unfortunately, the service here was, at best, three-star quality.

We recently stayed at Aubamar Palma Resort, and while there are some positives, the overall experience unfortunately didn’t live up to the expectations of a five-star resort.

Our first impression came at check-in. Three receptionists welcomed us and explained where our room was located (Tower, room 10607). Without us asking, they pointed out that we had booked the smallest room (18 m²) and that the other accommodation options were much larger. While this may have been factually correct, it felt like an unnecessary and unprofessional way to welcome guests who had just arrived.

During our stay, we had lunch at the hotel several times. Service consistently felt understaffed, with waiting times of 15–20 minutes before anyone came to take our order. The staff were clearly doing their best, but with only two servers looking after more than 50 guests, the responsibility lies with management rather than the employees. Several guests had to walk over to the waiters themselves just to get assistance.

The food was another disappointment. Dishes lacked seasoning, the pasta was bland and uninspiring, and one day the gyozas I ordered were still frozen in the middle. On multiple occasions, we also ordered items that were listed on the menu or cocktail list, only to be told they were unavailable.

Lunch for two regularly cost around €50, which in itself is perfectly reasonable if the quality matches the price. Unfortunately, it rarely did. Instead, we often left feeling that we hadn’t received value for money and, quite frankly, felt ripped off considering what was served.

We also used the fitness facilities in the Tower every single day, and they were far below what we would expect from a five-star hotel. The gym was clearly being used by many guests, yet it wasn’t kept clean, there were no disinfectant wipes or cleaning supplies available for guests to wipe down equipment, and I actually had to fetch paper towels from the public restrooms myself. In 2026, hygiene and well-maintained fitness facilities are not a luxury—they are a basic expectation, especially at a hotel that presents itself as a premium resort.

The breakfast buffet raised similar concerns. There was no hand sanitizer available anywhere before entering the buffet area. After everything the hospitality industry has learned over the past few years, this is difficult to understand and, in our opinion, below the standard expected of a five-star property.

The resort itself is located very close to the lively area where many German tourists go out at night. There’s absolutely nothing wrong with that, but it does influence the atmosphere. It never really felt like the boutique resort the hotel markets itself as. There were many families with children, while a DJ played by the pool every afternoon. It felt as though the hotel couldn’t quite decide what kind of experience it wanted to offer. There is plenty of potential, but the identity and execution don’t match the branding.

Finally, while we certainly met some friendly employees, many staff members appeared tired, disengaged, and lacking enthusiasm. Whether that’s due to workload or management is difficult to say, but it inevitably affects the guest experience.

We’ve stayed at many excellent hotels across different star categories, so our expectations are always based on the overall experience rather than the number of stars alone. Unfortunately, this stay simply didn’t feel like a genuine five-star experience. Aubamar has plenty of potential, but stronger management, better staffing, higher food quality, greater attention to hygiene, and a clearer identity would make a significant difference.

A 5-star hotel where staff tell my wife — an oncology patient — the water "isn't safe." Management's explanation: she was just trying to sell us water.
The upselling started the moment we stepped in: an upgrade to a larger room. What came after went much further.
At dinner, staff refused us tap water: "it's not safe and you shouldn't have drunk it." The same water they use for your coffee, your ice, your food. My wife's health is fragile — we were genuinely worried, and we complained in writing.
The Guest Experience Manager confirmed in writing that the water is perfectly potable and that staff gave "contradictory information."
In our meeting she went further — explaining, as if it were a justification, that the waitress said it because she wanted to sell us water. A €6 bottle, 500ml. Think about that: a fake health warning, told to a cancer patient, justified as a sales technique.
Two days earlier, the same waitress had seen my wife's medication bottle at dinner and removed every glass from our table, preventing her from using a glass for her medication — in front of the whole restaurant.
Under Spanish law (Article 18.3 of Law 7/2022), free non-bottled drinking water is mandatory in every bar and restaurant in Spain — this hotel's included. Ask for it. Watch what happens.
The compensation offered for all this? A salad or a snack. Or a bottle of wine. Then, mid-complaint-meeting, they tried to sell us a catamaran excursion.
We asked in writing for three things: an official communication to guests confirming that tap water is available on request at every facility — pool bar, rooftop bar, restaurants — so people can stop sneaking into the gym for a cup from the dispenser; a notice on their website; and fair compensation for what was supposed to be a relaxing holiday for my wife and me. They never replied.
We're pursuing the matter with the Balearic consumer authorities.