Britannia Hotel

Hotels
8 (1678 reviews)
1299 Umgeni Road , Durban , ZA

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Decent food options
Good location
Cons:
Noise from restaurant and outside
Cleanliness issues
Small room sizes

Categories

Cleanliness
7.5
Certain reviews mentioned cleanliness issues, including cockroaches and hair in corners.
Service
9
Positive sentiments about friendly staff and willingness to assist with guest requests.
Location
7
Negative remarks about the location being in a noisy area and feeling unsafe.
Room Quality
7.5
Comments on small room sizes and problems with noise.
Amenities
8
Amenities were mentioned but overall ratings were average; minor improvements suggested.
Value for Money
8.5
Guests found it to be decent value with good dining options.
Food and Beverage
8.5
Positive feedback on food and breakfast options.
Overall Experience
8
General satisfaction despite some issues; guests had a positive stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:01

Property Description

Convenient Location
Located just a short distance from major stadiums and the Durban ICC, Britannia Hotel offers easy access to key attractions in Durban.

Comfortable Accommodation
With well-equipped rooms featuring flat-screen TVs, air conditioning, and private bathrooms, guests can relax in comfort during their stay at Britannia Hotel.

Exceptional Service
The hotel's 24-hour front desk staff fluent in English and Zulu are dedicated to providing top-notch service, ensuring a pleasant and memorable experience for all guests.

Experience convenience, comfort, and exceptional service at Britannia Hotel - book your stay now for an unforgettable Durban getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 1678 reviews
Cleanliness: 7.5
Service: 9
Location: 7
Room Quality: 7.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8
B
Bongani • solo_traveller • za
6
2026-09-17 • via Nuitee
S
Samkelisiwe • extended_group • za
7
I loved the paintings
Pros:

The paintings oñ the walls beautiful, ancient vibes loved them.

2026-09-17 • via Nuitee
P
Pretty • solo_traveller • za
10
2026-09-16 • via Nuitee
S
Stewart • couple • bw
5
2026-09-16 • via Nuitee
W
Warren • solo_traveller • za
8
2026-09-13 • via Nuitee
N
Nelisiwe • couple • za
8
Pros:

Stay was amazing, great staff from receptionist to room service.

Cons:

They could hire or put more people and the kitchen, we had to wait 45mins for our breakfast and the order was mixed up.

2026-09-13 • via Nuitee
B
Busisiwe • solo_traveller • za
6
2026-09-12 • via Nuitee
K
Koketso • solo_traveller • za
10
Pros:

Clean rooms

Cons:

The food

2026-09-11 • via Nuitee
B
Buhle • solo_traveller • za
10
2026-09-11 • via Nuitee
V
Vuyo • solo_traveller • za
10
2026-09-10 • via Nuitee
N
Ntombi yomlungu • solo_traveller • za
10
Pros:

Britannia Hotel, Durban. Comfortable, clean, great food, and very welcoming staff. Highly recommend it!

Cons:

There is nothing not to like here

2026-09-10 • via Nuitee
T
Thapelo • solo_traveller • za
8
2026-09-10 • via Nuitee
V
Veronica • solo_traveller • za
8
2026-09-09 • via Nuitee
G
Gloria • family_with_children • za
8
2026-09-07 • via Nuitee
M
Mathaba • solo_traveller • za
7
2026-09-07 • via Nuitee
B
Bucysiwe • couple • za
8
Pros:

Breakfast was good but i wish they could add like cappuccino or hot chocolate and Bar fridge in the rooms

Cons:

Nothing

2026-09-07 • via Nuitee
B
Bandile • solo_traveller • za
9
Pros:

Yes

Cons:

Nothing

2026-09-07 • via Nuitee
M
Mzimela • couple • za
6
The only thing to talk about is the staff they make sure we all feel welcomed i love every single of them if i did not f
Pros:

The staff is making everything easier yoooh i love everyone i met there my sisters in reception you are the God sent in that property without you that hotel is a pakistan without a shoo🤣

Cons:

The breakfast is not ayoba
The rooms are too small
We need fridge in each rooms

2026-09-07 • via Nuitee
V
Vikhyl • solo_traveller • za
10
2026-09-06 • via Nuitee
E
Enhle • solo_traveller • za
10
Pros:

Everything

Cons:

Nothing

2026-09-04 • via Nuitee