Isel Magic Hotel

Hotels
•
Independent
9 (160 reviews)
calle 28, av.9 y av.11, Bacalar, QROO, 77930 , Bacalar , MX
52-9837531809

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Facilities

Free WiFi
24-hour front desk
Terrace
Garden
Designated smoking area
Safe-deposit box at front desk
Free self parking

Review Highlights

Pros:
Central location
Friendly staff
Clean and comfortable
Cons:
Noise from outside
Limited amenities at night
Issues with room assignment

Categories

Cleanliness
9.21
Very clean and nice hotel.
Service
9.18
Friendly and very helpful staff.
Location
9.22
Centrally located near the market.
Room Quality
8.67
Accommodations described as comfortable with some minor issues.
Amenities
8.7
Nice terrace and coffee availability.
Value for Money
9.16
Good price-quality ratio.
Food and Beverage
8.71
Options available nearby; however, limited services at the hotel.
Overall Experience
9.18
A very positive stay with great potential.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:16

Property Description

Charming Retreat by the Lake and Park

Unwind in one of the 10 cozy air-conditioned rooms with flat-screen TVs and stay connected with free Wi-Fi. Enjoy the convenience of a 24-hour front desk and complimentary self-parking.

Recreational Delights and Nearby Attractions

Explore the area with bicycles for rent or relax in the garden terrace. Visit Lake Bacalar and Laguna Bacalar Ecological Park just a short stroll away.

Convenient Amenities and Proximity

With bathrooms featuring showers, a safe deposit box, and housekeeping services, our hotel ensures a comfortable stay. Discover nearby attractions like Fort of San Felipe and Canal de los Piratas just minutes from the property.

Ready to experience the magic? Book your stay at Isel Magic Hotel now.

Important information:

  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTM

Property Policies

  • Pets

    Pets not allowed

  • General

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

  • General

    Property is cleaned with disinfectant

  • General

    Professional property host/manager

  • Sustainability Certifications

    Property confirms they are implementing enhanced cleaning measures

Location

Guest Reviews

9
Based on 160 reviews
Cleanliness: 9.21
Service: 9.18
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 8.71
Overall Experience: 9.18
W
William • solo_traveller • gy
4
Location is upstairs of a hardware store. Staff may not be present despite confirming arrival time
Pros:

Room was comfortable enough.

Cons:

I received multiple WhatsApp messages the prior day to confirm my arrival time but when I arrived there was NO ONE at the property. I walked around the community WITH my luggage for 2 more hours, then I received another message saying that someone was there. And when I returned I still had to wait for someone to arrive at the front desk. It was evening when I finally got into my room.

2026-05-30 • via Nuitee
C
Claudia • solo_traveller • mx
10
Pros:

Muy cómodo ..y bonito

Cons:

Que no salió agua caliente de la regadera

2026-05-28 • via Nuitee
M
Mauricio • family_with_children • mx
9
Pros:

Las habitaciones realmente son cómodas y con un bonito diseño, lo cual ayuda a que la estancia en el cuarto sea bastante agradable. No tuvimos ningún problema con el clima ni con las camas, un muy bonito diseño.

Cons:

Ya teníamos conocimiento, pero les da un poco de desventaja que el hotel solamente se encuentre en un segundo piso, ya que siempre habrá que subir y bajar escaleras, y a la hora de subir las maletas realmente resulta un poco agotador. Pero de ahí en más es lo único que quizás no nos gustó.

2026-05-18 • via Nuitee
M
Marcos • solo_traveller • br
9
Pros:

The bed was king-size, which was nice.

Cons:

Cold water in the shower and no window in the room.

2026-05-06 • via Nuitee
L
Lizmenglez • solo_traveller • mx
8
Pros:

Habitaciones comodas y ubicacion.

Cons:

No salio agua caliente, a pesar de seguir las indicaciones que nos dieron.

2026-05-04 • via Nuitee
S
Stephen • couple • nl
8
Prima verblijf voor 1 nacht
Pros:

Pluspunten
- 24-uur receptie. Perfect als je in de nacht aankomt met de nachtbus en gelijk naar bed wilt
- Prima prijs/kwaliteitverhouding
- Schone ruime kamer

Cons:

Minpunten:
- Hard bed
- Basic hotel, prima voor één nacht

2026-04-15 • via Nuitee
U
Uriel • family_with_children • mx
10
Comoda
Pros:

La atención, es muy buena, las camas y sobre todo la cercania al centro, y su cruce hacia el mercado para comer en locales ricos le da un plus muy bueno

Cons:

quiza que los cuartos tienen un poco de humedad, porque no tienen ventanas, deberian colocar cosas que atrapan la humedad, pero nada que no te deja dormir

2026-04-14 • via Nuitee
T
Tatiana • couple • fr
5
Pros:

Le lit était confortable, la terrasse était grande, le personnel hyper gentil

Cons:

- L'hôtel se situe juste au dessus d'un magasin de bricolage. A l'ouverture comme à la fermeture du rideau de fer, cela fait un vacarme d'enfer dans la chambre (ouverture du rideau vers 6h30/7h du matin, ça réveil !!)

- les travaux en cours dans l'hôtel (création d'une extension) et les coups de marteau dès 6h30 c'est pas top non plus

- pas d'eau chaude et remontée d'odeurs par l'évacuation d'eau de la salle de bain

- salle de bain pas du tt adapté pour des enfants ou les petites femmes car lavabo très en hauteur

- sol sale

- rapport qualité/prix pas intéressant du tout

2026-03-17 • via Nuitee
R
Rudy • solo_traveller • fr
7
Très bel hôtel, très belle chambre mais par temps sec uniquement ça prend l’eau
Pros:

Belle et grande chambre, propreté

Cons:

Lorsqu’il pleut des gouttes d’eau tombent du plafond

2026-03-17 • via Nuitee
J
Jorge • couple • mx
10
Excelente!!
Pros:

Limpieza y aire acondicionado.

Cons:

Que no cierran la alberca a las 9 y mucha gente gritando hasta después de las 11 pm.

2026-03-16 • via Nuitee
M
Mary • family_with_children • us
8
2026-03-16 • via Nuitee
R
Rochdi • couple • nl
8
2026-03-06 • via Nuitee
M
Maciej • extended_group • pl
9
2026-03-04 • via Nuitee
A
Alain • extended_group • fr
6
2026-03-03 • via Nuitee
G
Giorgio • extended_group • it
9
Ottimo rapporto qualità prezzo
2026-02-28 • via Nuitee
S
Sead Jenma • extended_group • jp
8
居心地の良いホテル
Pros:

近くにスーパーがある
湖までも徒歩圏内
フロントでコーヒーがいつでも飲める

Cons:

ない

2026-02-26 • via Nuitee
I
isabelle • couple • ca
9
Pros:

Belle chambre, lit confortable, personnel gentil et disponible.
Nous avons pu changer de chambre car celle attribuée ne nous convenait pas

Cons:

La première chambre n avait pas de fenêtre
L arrivée est surprenante pcq au premier plancher C est une quincallerie mais une fois monter l escalier l hotel était parfaitement bien pour nous.

2026-02-10 • via Nuitee
G
Giorgia • extended_group • it
8
2026-02-08 • via Nuitee
T
T.M. • couple • si
7
Ok for one night stay
Cons:

No hot water

2026-01-31 • via Nuitee
_
_dona.tella_ • couple • it
9
Perfezionabile =)
Pros:

Struttura esteticamente piacevole, a 15 minuti a piedi dalla stazione ADO e meno di 15 minuti dal Fuerte de San Felipe. Terrazza ampia che abbiamo utilizzato per far asciugare indumenti e dove abbiamo improvvisato una colazione acquistando prodotti nei negozi collocati sotto l'hotel.
Personale sempre disponibile in reception, che ci ha aiutati nell'organizzare un'uscita in barca sulla laguna.

Cons:

Al mattino siamo stati svegliati da leggeri ma prolungati rumori, provenienti dal piano inferiore (probabilmente negozio di ferramenta?).
Inoltre, nonostante la struttura avvisi i clienti della necessità di aprire l'acqua calda alcuni minuti prima dell'utilizzo, il secondo giorno abbiamo fatto entrambi la doccia fredda.

2026-01-30 • via Nuitee