Mumu by Bernalo Hotels

Hotels
8.6 (858 reviews)
Via guatape , Guatapé , co

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Free
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Terrace
Garden
Pets allowed
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Amenities not functioning well

Categories

Cleanliness
7.81
Several mentions of cleanliness issues, including infestations and lack of maintenance.
Service
9.28
Positive mentions of attentive and friendly staff.
Location
9.32
Highly praised for its scenery and accessibility to nearby areas.
Room Quality
8.77
Rooms were often described as comfortable and well-designed, though some amenities were lacking.
Amenities
7.8
Mixed reviews, with specific mentions of a malfunctioning jacuzzi and inadequate heating.
Value for Money
8.76
Overall, guests felt that the experience matched the price, but some issues noted.
Food and Beverage
8.31
Food was mostly appreciated, though breakfast variety and a pizza order were critiqued.
Overall Experience
8.78
Guests enjoyed the stay but highlighted several important areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:44

Property Description

Welcome to Hotel Mumu Guatapé!

Luxurious Accommodation: Nestled in Guatapé, just 3.3 km from the iconic Piedra del Peñol, our hotel offers a serene escape with a lush garden, convenient free parking, and a charming terrace for relaxation.

Exceptional Service: Enjoy round-the-clock assistance with our dedicated 24-hour front desk, ensuring all your needs are met promptly during your stay. Stay connected with complimentary high-speed WiFi accessible throughout the property.

Convenient Location: Situated a short distance from José María Córdova International Airport, only 43 km away, Hotel Mumu Guatapé is the perfect choice for travelers seeking comfort and convenience.

Book now and experience the perfect blend of comfort and luxury at Hotel Mumu Guatapé!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:30 PM
Airport code: MDE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.6
Based on 858 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.32
Room Quality: 8.77
Amenities: 7.8
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 8.78
C
CARLOS • solo_traveller • co
10
2026-06-22 • via Nuitee
C
Cecilia • couple • pr
10
2026-06-20 • via Nuitee
J
Juan Pablo • couple • co
8
2026-06-18 • via Nuitee
O
Oscar • couple • co
8
Pros:

desayuno muy bueno

2026-06-17 • via Nuitee
Z
Zapata • couple • co
8
Pros:

El servicio del personal, la ubicación.

Cons:

El fondo del jacuzzi ya está dañado.
El ventanal para cerrar la habitación no cierra con seguro y muy duro de mover
El blackout está malo
El techo tiene filtración cuando llueve.
Las frutas que dan en el desayuno son insuficientes.

2026-06-15 • via Nuitee
M
Martinez • couple • co
9
2026-06-13 • via Nuitee
J
Jonathan • couple • co
6
2026-06-07 • via Nuitee
E
edward • couple • co
10
2026-05-31 • via Nuitee
Z
Zuluaga Restrepo • couple • co
9
2026-05-28 • via Nuitee
G
Granada • couple • co
10
2026-05-19 • via Nuitee
J
JOAN MANUEL • solo_traveller • co
10
2026-05-15 • via Nuitee
M
Mikhail • couple • ec
6
Cons:

El hotel no cumplió con las expectativas en absoluto. Las camas son pésimas; el colchón parecía paja y las almohadas, piedras. Después de dos noches allí, ahora sufro de dolor de cuello. El jacuzzi está bien, pero tarda unas dos horas en llenarse porque el agua caliente se acaba constantemente y hay que esperar. Los desayunos son horribles; el cocinero ni siquiera sabe preparar una tortilla decente. El personal es amable y atento, así que eso está bien. La habitación estaba muy fría la primera noche, pero nos dieron mantas adicionales la segunda noche, ¡gracias!

2026-05-10 • via Nuitee
V
Villegas • couple • co
10
Pros:

todo excelente, la comida muy rica, la habitación muy comoda y el personal muy querido

2026-05-06 • via Nuitee
L
Laura Marcela • solo_traveller • co
5
2026-05-04 • via Nuitee
H
Hurtado Castaño • couple • co
9
Estuvo bien
Pros:

Mucha tranquilidad, comida deliciosa, muy cómodo

Cons:

Había una gota de sangre en una almohada

2026-05-04 • via Nuitee
E
Elizabeth • couple • co
6
El lugar es bonito, pero lo tienen en mal estado
Pros:

La vista

Cons:

El mantenimiento muy mal estado y muy mal atención

2026-04-28 • via Nuitee
M
maria • couple • co
10
Pros:

E

2026-04-28 • via Nuitee
E
Erika • couple • co
8
Más limpieza
Pros:

Buen lugar

Cons:

Las toallas y salidas de baño, manchadas y desgastadas. Cobija no estaba limpia

2026-04-27 • via Nuitee
S
Sindy • solo_traveller • co
10
2026-04-27 • via Nuitee
W
WaldeLuiz • couple • br
9
Pros:

Excelente lugar. Buena comodidad y servicio muy bueno

2026-04-27 • via Nuitee