Hotel Vista Laguna Bacalar

Hotels
7.7 (1029 reviews)
Carretera Federal Bacalar-Xtomoc Reg. 14 Mza 84 Lote 47 , Bacalar , mx

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
View
Cons:
Cleanliness
Service
Food Quality
Room Quality

Categories

Cleanliness
6.6
Multiple mentions of uncleanliness in rooms and bathrooms.
Service
8.56
Some reports mention unpleasantness from staff, but overall service was acceptable.
Location
9.6
Cited as a strong positive aspect of the hotel with views of the lagoon.
Room Quality
7.06
Comments on rooms being small and basic, with some discrepancies compared to images.
Amenities
7.59
Concerns about basic amenities and a poorly maintained pool.
Value for Money
8.54
Some value based on location, but too high for the quality provided.
Food and Beverage
6.1
Consistent complaints regarding the breakfast and overall food experience.
Overall Experience
7.57
Mixed feelings with notable pros and cons affecting the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:50

Property Description

Luxurious Amenities and Serene Surroundings
Hotel Vista Laguna Bacalar offers an unforgettable stay with its outdoor swimming pool, garden, terrace, and on-site restaurant. The tranquil ambiance and picturesque views make it an ideal retreat for travelers seeking relaxation.

Modern Comforts and Convenience
Each room at Hotel Vista Laguna Bacalar is thoughtfully designed with a desk, private bathroom with free toiletries, flat-screen TV, and air conditioning. Selected rooms even feature a balcony, providing guests with a perfect spot to unwind and enjoy the stunning surroundings.

Recreational Activities and Exceptional Service
Guests can indulge in a game of table tennis or seek assistance from the friendly staff available 24/7 at the front desk. With English and Spanish-speaking staff, your needs are always catered to seamlessly.

Book your stay at Hotel Vista Laguna Bacalar for a truly blissful getaway.

Important information:

Please note that if you are staying with pets, there will be an additional charge of 200 MXN per night per pet, only one pet per room is allowed.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: CTM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.7
Based on 1029 reviews
Cleanliness: 6.6
Service: 8.56
Location: 9.6
Room Quality: 7.06
Amenities: 7.59
Value for Money: 8.54
Food and Beverage: 6.1
Overall Experience: 7.57
L
Luca • couple • it
7
2026-07-10 • via Nuitee
R
Rafa Rivas • solo_traveller • mx
10
Pros:

Todo excelente en el hospedaje

Cons:

Todo muy bien, si queja alguna

2026-07-09 • via Nuitee
R
Rafa Rivas • solo_traveller • mx
10
Pros:

Todo excepcional, 100% recomendable.

Cons:

Que sólo estuvimos una sola noche, todo excelente con la estancia.

2026-07-09 • via Nuitee
P
Pedro • solo_traveller • mx
7
Estadía tranquila y agradable
Pros:

La vista era increible, la habitación pues mas o Menos ya que el baño solo tenia agua fria.
Muy cerca del pueblo, a 5 min en coche

Cons:

Deberían poner aviso de la profundidad de la laguna y escaleras al muelle hasta el final.
No había contactos en la habitación

2026-07-05 • via Nuitee
L
Leopoldo • solo_traveller • mx
8
Pros:

Exelente en todos los aspectos la recomendaría
Con gusto

Cons:

Sin comentarios ni quejas

2026-07-01 • via Nuitee
L
Lizbeth Huchim • solo_traveller • mx
10
Si vuelvo a bacalar sin duda mi hotel favorito
Pros:

El cuarto la vista

Cons:

Pues que no tenga un frigobar cuando fui la primera vez el cuarto donde estuve tenía
Creo debe tener cada cuarto una cafetera y si frigobar

2026-06-23 • via Nuitee
R
reyes • solo_traveller • mx
8
Pros:

La vista es increíble hermosa

Cons:

Que el muelle no tuviera escalera en la parte de hasta enfrente o donde termina el muelle estaría genial si la construyeran, no tienen chalecos salvavidas disponibles pienso que es muy indispensable para la seguridad, la regadera salia agua dispersa sin presión y no había agua caliente, el desayuno no nos gustó estaba malo

2026-06-17 • via Nuitee
V
Ventura • extended_group • mx
9
Hotel cercano al pueblo y cerca de la estación del Tren...
Pros:

Bien, pero podrían cambiar el menú...

Cons:

Las sábanas de la cama rotas, la regadera sale agua a los lados, requiere limpieza del sarro.

2026-06-10 • via Nuitee
J
Juan CARLOS • solo_traveller • mx
10
Pros:

La vista es hermosa y excelente ubicacion

2026-05-01 • via Nuitee
L
LIC HUGO TORRES • solo_traveller • mx
10
Pros:

En si todas las instalaciones estan muy agusto

Cons:

Que faltan asadores

2026-04-23 • via Nuitee
A
AVASA • family_with_children • mx
9
Relajante
Pros:

Su muelle y vista ala la Laguna geniales donde puedes disfrutar amaneceres y atardeceres.

Cons:

El restaurante muy limitado y falta personal y mejorar un poco la calidad.

2026-04-20 • via Nuitee
A
Armando • solo_traveller • mx
9
Pros:

La vista a la Laguna y el acceso a la laguna.

Cons:

Hay algunos insectos. Normal de la Naturaleza.

2026-04-15 • via Nuitee
K
Karen • family_with_children • gb
6
2026-04-11 • via Nuitee
F
FIDEL • extended_group • mx
9
Me agrado muy cerca todos los servicios
Pros:

Vista a la laguna, se puso nadar en la laguna o alberca.

Cons:

El desayuno le faltaba salsa y mejorar sabor

2026-04-07 • via Nuitee
E
Emmanuel • extended_group • mx
8
2026-04-07 • via Nuitee
M
Mario • extended_group • mx
10
Pros:

Las visitas

Cons:

La regadera 🚿

2026-04-06 • via Nuitee
A
Anamely • couple • mx
10
Pros:

La vista a la laguna esta hermosa, es un lugar tranquilo y su muelle espectacular,. Lo. Super recomiendo.

Cons:

Las camas, suenan

2026-04-06 • via Nuitee
C
CERRILLO • extended_group • mx
8
Pros:

La ubicación

Cons:

Muy pequeña la habitación

2026-04-05 • via Nuitee
B
Baena • extended_group • mx
8
2026-04-03 • via Nuitee
A
Alonso • extended_group • mx
9
2026-04-02 • via Nuitee