The Wellington Arms - Basingstoke-Reading

Hotels
9 (1475 reviews)
Basingstoke Road , Heckfield , GB

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Comfortable rooms
Beautiful decor
Cons:
Cleanliness issues
Parking difficulties during events

Categories

Cleanliness
7.5
There were significant issues with cleanliness, including unclean bathrooms and unpleasant odors.
Service
9.5
The staff were consistently praised for their friendliness and professionalism.
Location
9
The location was generally well-received, though parking was noted as a concern during busy periods.
Room Quality
9
Rooms were described as cozy and comfortable, with some positive mentions of decor.
Amenities
8.5
Amenities were satisfactory; however, some issues with the wifi and fitness center location were noted.
Value for Money
9.5
Guests felt they received good value based on the service and experience overall.
Food and Beverage
9.5
Food, including breakfast, received positive feedback, being described as delicious and well-prepared.
Overall Experience
9.5
Despite some cleanliness issues, the overall experience was positively highlighted by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:26

Property Description

Luxurious Garden and Terrace
Experience a tranquil stay at The Wellington Arms with its captivating garden and relaxing terrace, perfect for unwinding after a day of exploration.

Exquisite Dining Experience
Indulge in a culinary journey at the hotel's restaurant and bar, offering a delightful selection of dishes and beverages to satisfy your cravings.

Convenient Amenities
Benefit from the 24-hour front desk, luggage storage, and complimentary WiFi during your stay, ensuring a seamless and enjoyable experience at The Wellington Arms.

Book now to immerse yourself in the charm and comfort of The Wellington Arms in Heckfield.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 1475 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9
Room Quality: 9
Amenities: 8.5
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 9.5
T
Thomas • family_with_children • gb
1
Do not stay here in warm weather
Pros:

Lovely hotel but spoiled by lying staff

Cons:

We had 3 night booked, the heat in the hotel is extreme in summer and it has No Air Conditioning anywhere. The rooms at night were unbearable we had to book another hotel after the first night the manager agreed they would refund the third night so we proceeded to book the other hotel. We contacted the hotel a few days later to check on refund but they refused any refund and denied any agreement. I would not recommend this hotel and definitely not suitable for a family with kids if temps are above 25deg. Windows do not have adequate safety latches so not safe to leave open at night.

2026-09-09 • via Nuitee
L
Lucille • solo_traveller • gb
8
Really good except for staffing the reception.
Pros:

I have stayed many times. Love the hotels, rooms, restaurant and quality.

Cons:

Most times there has been no one on reception and nobody has responded to the call bell after pressing it a number of times. I have had to carry my bags through to bar to find someone to check me in.

2026-09-04 • via Nuitee
G
Graeme • family_with_children • gb
7
Just too hot in July
Pros:

Looks great. Nice location.

Cons:

No aircon

2026-08-28 • via Nuitee
M
Matthew • solo_traveller • gb
10
Pros:

Warm welcome, I was late and the team were great about it. The room was spacious, comfortable and good amenities. The bar and restaurant are smart and the food is excellent.

Cons:

Nothing!

2026-08-20 • via Nuitee
J
Joop • solo_traveller • nl
9
Somewhere in the UK
Pros:

Mooie klassiek en rustig gelegen hotel met vriendelijk personeel. Prima keuken!

Cons:

Niets.

2026-08-20 • via Nuitee
S
Sam • couple • gb
9
2026-08-11 • via Nuitee
B
Brian • couple • gb
8
Great place to stay, make sure you choose the best room
Pros:

It was quite classy

Cons:

I didn’t like the location of our room- number 7. Ground floor, and by the main entrance. My fault entirely- I always book the best room, but this looked fine- and the room itself was, just the location could have been better. It wasn’t private, as other guests were walking past.
Wine- it’s a poor show to offer up white wine (especially Champagne), if it isn’t chilled to perfection. If you are offering white wine, make sure it is chilled.
The staff had virtually no local knowledge.
The young lady in breakfast duty had no idea how I could pay my room bill. Some staff training is needed.

2026-08-08 • via Nuitee
I
Iain • couple • gb
9
Enjoyable.
Pros:

Good breakfast. Good location.

Cons:

Wifi was a bit flaky. Very hot in room.

2026-08-07 • via Nuitee
M
Martin Tigwell • solo_traveller • gb
10
Great two nights
Pros:

Great place to stay, great service great food.

2026-08-06 • via Nuitee
P
philip • couple • gb
10
Great stay good room very comfortable
Pros:

Good selection at breakfast and location perfect for our requirements
The staff very polite,helpful and very courteous

Cons:

all good thank you

2026-08-05 • via Nuitee
C
constantine • couple • gb
7
Almost good has potential to very good
Pros:

Rooms are good

Cons:

The stuff were great. It would be nice if they wore some sort of consistent clothing jeans black T-shirt that kind of thing. Twice I asked someone who turned out to be a guest. The room was good the bed comfy and clean the bathroom was nice. The ground floor windows are very vulnerable to intrusion and lack privacy. It was not possible to keep them open in the heat. We ate at the restaurant. The quality of cooking does not match the prices by a long shot. The ingredients were fine but the cooking skills did not do them justice. It was average pub food at restaurant prices. Generally nothing bad but for the price of the rooms and the quality of the kitchen there is a fair bit that can be done

2026-08-03 • via Nuitee
L
Lisa • couple • gb
9
Lovely overnight in attractive pub
Pros:

Good location, well equipped, nicely decorated pub with rooms. Friendly staff, nice food.

Cons:

Nothing

2026-08-02 • via Nuitee
A
Andrew • solo_traveller • gb
9
A hotel to take the wife to when in this area again.
Pros:

Attentive staff and lovely evening meal

2026-07-22 • via Nuitee
K
katerina sophia • couple • gr
8
Lovely, peaceful stay
Pros:

Beautiful, historic property maintained to make you feel like you have a trip back in time. Just lovely. The included breakfast was incredibly generous and delicious. The staff was extremely hospitable and the pub wonderful.

Cons:

There was no air-conditioning and it was very hot for a summer stay. And the shower could do with an update.

2026-07-21 • via Nuitee
K
Klaus Olbert • solo_traveller • de
10
Pros:

Tolles Ambiente, leckere Angebote im Restaurant.

Cons:

Parkplätze mit Ladestationen sollten für E-Autos reserviert sein.
Wir mussten uns unseren Ladeplatz freikämpfen.

2026-07-20 • via Nuitee
B
Ben • solo_traveller • gb
6
Cons:

The doors slam shut when they close which wakes up the next door. I know that this is a fire safety feature but I'm sure that they can be made quieter.

2026-07-16 • via Nuitee
J
Jonathan • solo_traveller • de
9
2026-07-14 • via Nuitee
S
Sandra • family_with_children • se
8
Fint hotell med bra läge och god frukost.
Pros:

Läget och frukosten. Smidigt med sen incheckning.

Cons:

På grund av det soliga och varma vädret var ett av våra rum som en bastu. Trots fläkt var rummet alldeles för varmt och det var svårt att sova under natten.

2026-07-14 • via Nuitee
I
Ian • couple • gb
10
Very pleasant staff. Really nice hotel and bar.
Pros:

Spacious and clean.

Cons:

Nothing

2026-07-13 • via Nuitee
G
Guerly • extended_group • gb
2
Overpriced, uncomfortable, no AC.
Pros:

Receptionist tried to be helpful.

Cons:

This isn’t a 4 star hotel. Not for facilities or service. It’s really a pub with some poor quality and dated rooms. The hotel is misrepresented in the photos and website and overpriced.

Our room was crammed (not charming), the sofa bed for our son was bumpy and hard. The hotel is on a very noisy road so you can’t open the windows. There’s no air conditioning and rooms are unventilated and unbearably hot, with small fans that provide no respite. The walls and roof provide no insulation in the summer. An outside temperature of about 28 degrees felt like 35 inside, we had very little sleep.

2026-07-12 • via Nuitee