The Londoner

Hotels
9.1 (7648 reviews)
38 Leicester Square , London , GB
+44 20 7451 0101

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location (ideal for theatre/central London)
Impressive decor and ambience
Helpful and attentive staff
Gorgeous spa and strong amenities (guest lounge, pool cabanas)
Comfortable beds and high-quality in-room fittings (Dyson, Japanese toilet)
Immaculate upgraded rooms reported by several guests
Cons:
Some maintenance issues: shower flooding and occasional in-room faults (e.g., Japanese toilet not working)
Perceived expensive pricing / value for money concerns
Breakfast room considered too small
Small pool and occasional bar closures
Drink voucher subject to conditions; at least one reported unexpected charge

Categories

Cleanliness
9
Generally reported as very clean and immaculate in several reviews, though one guest experienced severe shower flooding that soaked the bathroom floor and required extensive cleaning.
Service
9.5
Staff repeatedly described as helpful, attentive and going the extra mile; arrivals/smooth check-ins noted. Minor service lapses reported (e.g., water forgotten twice in the guest lounge).
Location
9.8
Consistently praised as a perfect central location for theatres and central London; a few guests noted additional transport costs to/from Mayfair (not hotel-controlled).
Room Quality
9
Rooms often described as comfortable and immaculate (upgraded corner suite praised, beds very comfy) with high-quality fittings (Dyson hairdryer, Japanese toilet). Some guests reported smaller-than-expected rooms, missing plugs near mirrors and an instance of an accessible shower that flooded.
Amenities
9.2
Strong amenities: gorgeous spa, rooftop bar, guest lounge with complimentary refreshments, pool cabanas. Noted negatives include a small pool, occasional bar closures, drink-voucher restrictions and costly rooftop pricing.
Value for Money
8
Several guests felt the hotel was expensive for what was received; specific concerns included high rooftop prices and at least one reported unexpected charge (umbrella).
Food and Beverage
8.7
Guest lounge refreshments and breakfast were enjoyed by many, but the breakfast room was described as too small, some items (champagne selection) were limited, and bars were closed on certain days or seen as pricey.
Overall Experience
9.6
Overall very positive sentiment across reviews — many guests impressed, calling the hotel exceptional and stating they would return; a minority had significant issues that negatively impacted their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Luxurious Accommodations
The Londoner boasts 350 luxurious bedrooms and suites, including a tower penthouse suite with panoramic views. Each room is equipped with a table, flat-screen TV, and a private bathroom for ultimate comfort and convenience.

Gastronomic Delights
Indulge in a culinary journey at The Londoner with six concept restaurants and bars, including a rooftop lounge. From the alluring ambiance of The Y Bar to the hidden gem, The Whisky Room, savor a variety of dining experiences that cater to every palate.

Unparalleled Facilities
Experience ultimate relaxation at the spa with a pool, gym, superfood clinic, and beauty salon. Guests also have exclusive access to The Residence, a residents-only club, and can explore a variety of event spaces, including a state-of-the-art ballroom accommodating up to 850 guests.

Book your stay at The Londoner now to immerse yourself in luxury and sophistication.

Important information:

Kindly note the opening Hours of the pool for the childern as is : Monday - Friday (10:30am - 12 pm) - (3:30pm - 5pm ) and Saturday - Sunday ( 8:00am - 9:30am )-(12pm-1:30pm )

Please note that, a discretionary 3.5% service charge will be added to your bill, payable upon arrival at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Property Video

Guest Reviews

9.1
Based on 7648 reviews
Cleanliness: 9
Service: 9.5
Location: 9.8
Room Quality: 9
Amenities: 9.2
Value for Money: 8
Food and Beverage: 8.7
Overall Experience: 9.6
M
meshari • couple • kw
10
2026-10-31 • via Nuitee
E
Esra • family_with_children • fr
10
2026-10-31 • via Nuitee
K
Karin • couple • il
5
2026-10-31 • via Nuitee
S
SYMEON • solo_traveller • gb
10
2026-10-30 • via Nuitee
D
Denis • couple • ie
8
Impressed overall
Pros:

Location and comfort

Cons:

Breakfast room too small
Drink voucher for 2 given to us on arrival was ‘subject to conditions’

2026-10-30 • via Nuitee
O
Omar • couple • ae
8
2026-10-30 • via Nuitee
J
James • couple • gb
8
Contemporary and aesthetic.
Pros:

Modernism!

Cons:

Location, frequent Uber’s to and from Mayfair which ended up costly. But not the hotels fault.

2026-10-30 • via Nuitee
E
Ersin • family_with_children • tr
10
Pros:

Everything

Cons:

Nothing, all very nice

2026-10-29 • via Nuitee
S
Samuel • couple • gb
10
Exceptional
Pros:

Exceptional decor, ambience and facilities

Cons:

All good

2026-10-29 • via Nuitee
J
John • couple • us
10
2026-10-28 • via Nuitee
A
Antoni • family_with_children • es
10
2026-10-27 • via Nuitee
N
Nicola • couple • gb
5
Did not match expectations. Expensive stay for limited in room facilities in the dark!
Pros:

The lounge area for drinks and light snacks for residents is very good. The rooftop bar was nice but very expensive, limited choice on champagne.

Cons:

The room was smaller than expected. The shower flooded underneath the screen soaked everything on the bathroom floor. It was an accessible shower (not requested) but made such a mess I was mopping up for ages as it flooded all round the toilet as well. The lighting is dark. There is no plug near a mirror for drying hair no make up mirror so avoid if you are getting ready to go out. Also be careful with your credit card as they charged us for an umbrella (£90) !!! that we did not take. I have disputed this awaiting a response but my guess is they try it on with everyone as some people might not notice! I wouldnt stay again despite the great location. Too expensive for what you get.

2026-10-27 • via Nuitee
S
Smirnov • family_with_children • at
8
2026-10-27 • via Nuitee
H
Hayley • extended_group • gb
10
We will definatley be back! Perfect for a weekend break 🤩
Pros:

Perfect location for central location

2026-10-26 • via Nuitee
M
Megan • couple • gb
9
Fab luxury hotel with central location
Pros:

2nd stay and it’s fab hotel. Gorgeous spa, helpful staff, clean rooms. Go the extra mile.

Cons:

Japanese toilet in the room didn’t work

2026-10-26 • via Nuitee
T
Theresa • couple • gb
10
2026-10-26 • via Nuitee
L
Laura • family_with_children • gb
9
Perfect for stay and theatre locations
Pros:

Arrival was smooth, the hotel was stunning and the staff really helpful. We were upgraded to a corner suite which was sooo comfy and just immaculate! We booked an hour at the pool and the cabanas were a nice touch to relax in. We took advantage of the guest lounge for complimentary refreshments and enjoyed a nice breakfast. The rooms were really quiet despite being in central London, and the quality of the amenities was exceptional. My son and I really enjoyed our time. The bed was super comfy, the Japanese toilet was a nice touch! Dyson hairdryer makes a delightful change!! Location was perfect for the theatre night out.

Cons:

My only comment would be that when we were in the guest lounge we asked for a glass of water with our food for my son twice and both times the waitress forgot. Zero complaints outside of that.

2026-10-23 • via Nuitee
N
Nad • solo_traveller • ae
9
2026-10-23 • via Nuitee
L
Lorie • solo_traveller • de
9
Beautiful hotel, convenient location
Pros:

Beautiful, convenient location.

Cons:

Small pool. Bar closed on certain days.

2026-10-23 • via Nuitee
אלמוג • couple • il
9
2026-10-22 • via Nuitee