Palacio Canton Hotel - Valladolid

Hotels
7.8 (193 reviews)
35-37 Calle 40 187 , Valladolid , mx

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Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Express check-in/check-out
Tour desk
Non-smoking throughout
Private check-in/check-out
Adult only
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Cons:
Cleanliness issues
Inconsistent amenities

Categories

Cleanliness
6.38
Multiple reviews highlighted cleanliness issues, with specific mentions of rooms not being clean and unpleasant odors.
Service
8.85
Many reviews noted friendly service, but some experiences indicate inconsistency; overall, the service was generally satisfactory.
Location
9.39
Frequent praise for the location being close to central attractions and convenient.
Room Quality
7.34
Room quality received mixed feedback; some found them comfortable while others noted issues like noise and lack of windows.
Amenities
7.37
Amenities were mentioned, with a positive note on the courtyard but criticism about inconsistent quality of bathrooms.
Value for Money
7.83
Reports of good value for the price paid, but some guests felt amenities didn’t match expectations.
Food and Beverage
6.88
Food was mentioned as lacking in quality, particularly breakfast options which were criticized.
Overall Experience
8.35
Typically positive experiences noted despite some issues; overall, guests felt it was a good stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:05

Property Description

Luxurious Adults-Only Oasis

Stunning Outdoor Pool and Garden Retreat
Indulge in a relaxing stay at Palacio Canton, where you can unwind by the outdoor swimming pool set amidst lush gardens. Enjoy the tranquility of the terrace and soak up the sun in this serene adults-only oasis.

Comfortable Rooms with Modern Amenities
Experience comfort and convenience in our air-conditioned rooms equipped with free WiFi and flat-screen TVs. Some units even boast balconies for a picturesque view. Rest easy with our quality bed linen and towels provided for a restful stay.

Convenient Services and Accessible Location
Benefit from our attentive room service, 24-hour front desk, and currency exchange during your stay. Explore the nearby Chichen Itza or take advantage of the paid airport shuttle service to Cancún International Airport. Book your escape at Palacio Canton now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

7.8
Based on 193 reviews
Cleanliness: 6.38
Service: 8.85
Location: 9.39
Room Quality: 7.34
Amenities: 7.37
Value for Money: 7.83
Food and Beverage: 6.88
Overall Experience: 8.35
M
Martha • solo_traveller • mx
8
Bien
Pros:

Muy amables en la recepción, llegamos temprano y nos permitieron dejar las maletas, para pasear, mientras se daba la hora del check in

Cons:

tiene un ambiente vetusto pero ése es el estilo.

2026-05-30 • via Nuitee
P
Pedro Orlando • solo_traveller • mx
8
2026-05-30 • via Nuitee
R
Rojas • solo_traveller • ar
9
Hermoso
Pros:

La ubicación, ambientación y el personal...de lo mejor

Cons:

No hay nada que pueda decir q no me gustó. Solo algun detalle que no cambian mi consideración del lugar. Sugiero que cuente con frigobar mejoria en la ducha. Solo detalles...repito el lugar es excelente

2026-05-27 • via Nuitee
I
israel • extended_group • mx
1
2026-05-26 • via Nuitee
D
Dal Pian • solo_traveller • mx
10
Ottimo
Pros:

Tutto

Cons:

Niente

2026-05-25 • via Nuitee
T
TOM • solo_traveller • es
4
2026-05-22 • via Nuitee
S
SYLVIE • solo_traveller • fr
8
Pros:

Nous y avons passé une seule nuit, c'était une halte avant de visiter Chichen Itza. L'hôtel est bien placé et a le mérite d'avoir une piscine.

Cons:

On nous propose thé et café mais seulement une cafetière. Nous devons demander de faire chauffer l'eau pour le thé.

2026-05-20 • via Nuitee
L
Luz María • solo_traveller • mx
10
Pros:

Me encantó el hotel, limpio, trato amable, cuenta con una alberca hermosa y parece un museo, me encantó la experiencia!!!

Cons:

Todo me gustó!

2026-05-14 • via Nuitee
N
Nicolas • solo_traveller • fr
3
Colocation avec les cafards
Pros:

-l'emplacement
-la femme à l'accueil serviable

Cons:

- un nid de cafards dans la chambre
- la piscine non nettoyée et toute petite
-le reste du personnel peu compréhensif et trouve normal d'avoir des cafards dans les chambres

2026-04-30 • via Nuitee
G
GranSeb • solo_traveller • fr
8
Pros:

La déco de l'hôtel est très sympa, le personnel très accueillant. La position très centrale.
Les chambres sont très bien

Cons:

RAS

2026-04-27 • via Nuitee
W
Walter • solo_traveller • de
9
2026-04-26 • via Nuitee
H
Heather • couple • gb
9
Pros:

Lovely stay in the heart of Valladolid- balcony room was perfect and great spot for a morning coffee. AC was great.

Cons:

The bed was slightly too firm but apart from that great.

2026-04-24 • via Nuitee
B
Bae Keun • solo_traveller • ca
10
Old place but classic Mexico vibe. Clean, friendly, super good value. And BEST TACO food cart right across from the hote
Pros:

Old but classic Mexico vibe

Cons:

Old but classic Mexico vibe

2026-04-22 • via Nuitee
T
Tête Philippe • solo_traveller • fr
10
Pros:

Personnel super sympa
Un hébergement magnifique et une chambre au top.
Super emplacement

Cons:

On est en vélo et malheureusement il faut attendre 15 h pour avoir la chambre.
Surtout qu'elle était disponible. Dommage

2026-04-19 • via Nuitee
L
Lorenzo • solo_traveller • it
9
2026-04-19 • via Nuitee
V
Victor Manuel • solo_traveller • es
5
Yo no volvería...sorry. recepcionista, se más majo, gracias! Valladolid nos encantó
Pros:

La hubicacion buena. Está bonita la piscina y decoracion de la casa colonial cargada de temas religiosos,

Cons:

El chico joven de la recepción que nos atendió por la tarde para hacer check-in, puedes ser menos borde?? Gracias. La habiración huele a humedad y porfavor.... cambiar las almoadas, mi pareja y yo nos partimos el cuello

2026-04-17 • via Nuitee
L
Luzmi • solo_traveller • es
1
Horrible
Pros:

Nada

Cons:

Sobre todo llegamos y la habitación estaba sucia. La televisión era blanca del polvo. Después de esperar nos cambiaron obviamente y el recepcionista desde ahí no nos volvió a dirigir la palabra ni el buenos dias me devolvía. Horrible
Yo no tengo la culpa que la habitación no la hubiesen limpiado ni el polvo ni el suelo lleno de pelos negros y la piscina igualmente llena de insectos muertos y hojas

2026-04-16 • via Nuitee
C
carlos • solo_traveller • mx
4
2026-04-14 • via Nuitee
M
Mauricio • solo_traveller • mx
7
2026-04-11 • via Nuitee
V
VERONICA • family_with_children • mx
6
Pros:

la decoración definitivamente y la ubicación

Cons:

no contaban con suficiente toallas y no tenían toalla para cara o manos, ni jabón para manos en el caso caso de habitación doble toallas solo dejaron 2 y eran para 4 personas, y en la habitación sencilla el aire acondicionado tuvo cortocircuito y se opto por solo usar el ventilador.

2026-04-09 • via Nuitee