Novotel Mexico City Toreo

Hotels
•
Novotel
8.9 (283 reviews)
Av Primero De Mayo 120 Torre 2 San Andres Atoto , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Great amenities and facilities
Comfortable beds
Cons:
Slow customer service
Distance from public transport

Categories

Cleanliness
8.29
Multiple reviews indicate the hotel is clean, but one review mentions a delay in check-in due to cleaning issues.
Service
8.96
While most service was described as good, there is a significant complaint about poor customer service regarding item retrieval.
Location
8.5
Some positive remarks about the location, but several reviews mention it being inconveniently far from certain transport options.
Room Quality
9.25
Several reviews praise room comfort, space, and details like cleanliness and size.
Amenities
9.18
Positively described in reviews, with multiple mentions of good facilities and features.
Value for Money
9.04
General sentiment suggests good value, but some complaints may affect perception.
Food and Beverage
8.69
Reviews indicate great dining options but specific issues with temperature of some food items.
Overall Experience
9.26
Many comments reflect a strong overall satisfaction despite isolated grievances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 10:25

Property Description

Luxurious Accommodations
Novotel Mexico City Toreo offers air-conditioned rooms with modern amenities, ensuring a comfortable stay for all guests. From a desk to a safety deposit box, each room is equipped with everything you need for a relaxing visit.

Convenient Facilities
Enjoy the convenience of concierge services, free WiFi, and a 24-hour front desk at your disposal. Whether you're traveling for business or leisure, the hotel's business center and bar provide the perfect balance between work and relaxation.

Ideal Location
Located just a short distance from major attractions like the Soumaya Museum and Chapultepec Forest, Novotel Mexico City Toreo offers easy access to the best of Mexico City. Book your stay now and experience the perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MXN 120 per day.

Location

Guest Reviews

8.9
Based on 283 reviews
Cleanliness: 8.29
Service: 8.96
Location: 8.5
Room Quality: 9.25
Amenities: 9.18
Value for Money: 9.04
Food and Beverage: 8.69
Overall Experience: 9.26
D
Diego • solo_traveller • mx
10
Muy bueno
Pros:

El hotel muy limpio y moderno, el personal super amable. La mesa para trabajar muy cómoda. Todo impecable

Cons:

Que la botella de agua se tenia que llenar en un dispensador. Lo único pero fue algo mínimo sin desmerecer todo.

2026-06-06 • via Nuitee
G
Graciela • solo_traveller • sv
10
2026-06-03 • via Nuitee
R
Ricardo • solo_traveller • mx
10
Pros:

Todo es genial. Lo recomiendo

Cons:

To me gustó

2026-06-02 • via Nuitee
M
Martha • solo_traveller • co
9
Pros:

Lindo hotel

2026-05-20 • via Nuitee
J
Jimena • solo_traveller • mx
10
2026-05-16 • via Nuitee
C
Carlos • couple • mx
8
2026-05-13 • via Nuitee
S
Shecidd • solo_traveller • mx
10
Pros:

Ña comida y los. Cuartos

2026-05-12 • via Nuitee
H
Hector • couple • mx
10
Tranquila
Pros:

Todo

Cons:

Todo bien

2026-05-09 • via Nuitee
J
Julio C • solo_traveller • mx
9
Pros:

Excelent

2026-05-04 • via Nuitee
I
Isaac • family_with_children • pa
10
Pros:

Limpio y hermoso

2026-04-30 • via Nuitee
F
Francisco • couple • us
10
Staff and hotel are great
Pros:

Air conditioning, early check in

Cons:

Property was in the middle of a busy intersection, taking hours to get out to our destination.

2026-04-24 • via Nuitee
P
Paola Andrea • solo_traveller • co
10
2026-04-21 • via Nuitee
R
Raul • solo_traveller • mx
10
Excelente Opcion
Pros:

Hotel muy comodo

Cons:

Que es necesario siempre dejar el auto con el valet

2026-04-19 • via Nuitee
R
Ramiro • family_with_children • gb
10
2026-04-17 • via Nuitee
G
German • solo_traveller • us
9
2026-04-07 • via Nuitee
J
Javier Handal • family_with_children • hn
10
2026-03-27 • via Nuitee
V
VICTOR • solo_traveller • mx
8
2026-03-23 • via Nuitee
I
Isaac Israel • family_with_children • mx
10
2026-03-16 • via Nuitee
V
VITTORIO • solo_traveller • it
10
2026-03-12 • via Nuitee
L
Lorenz • extended_group • at
8
2026-02-11 • via Nuitee