Novotel Mexico City Toreo

Hotels
•
Novotel
8.9 (298 reviews)
Av Primero De Mayo 120 Torre 2 San Andres Atoto , Mexico City , MX
+52 55 8920 0400

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Great amenities and facilities
Comfortable beds
Cons:
Slow customer service
Distance from public transport

Categories

Cleanliness
8.29
Multiple reviews indicate the hotel is clean, but one review mentions a delay in check-in due to cleaning issues.
Service
8.96
While most service was described as good, there is a significant complaint about poor customer service regarding item retrieval.
Location
8.5
Some positive remarks about the location, but several reviews mention it being inconveniently far from certain transport options.
Room Quality
9.25
Several reviews praise room comfort, space, and details like cleanliness and size.
Amenities
9.18
Positively described in reviews, with multiple mentions of good facilities and features.
Value for Money
9.04
General sentiment suggests good value, but some complaints may affect perception.
Food and Beverage
8.69
Reviews indicate great dining options but specific issues with temperature of some food items.
Overall Experience
9.26
Many comments reflect a strong overall satisfaction despite isolated grievances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 10:25

Property Description

Luxurious Accommodations
Novotel Mexico City Toreo offers air-conditioned rooms with modern amenities, ensuring a comfortable stay for all guests. From a desk to a safety deposit box, each room is equipped with everything you need for a relaxing visit.

Convenient Facilities
Enjoy the convenience of concierge services, free WiFi, and a 24-hour front desk at your disposal. Whether you're traveling for business or leisure, the hotel's business center and bar provide the perfect balance between work and relaxation.

Ideal Location
Located just a short distance from major attractions like the Soumaya Museum and Chapultepec Forest, Novotel Mexico City Toreo offers easy access to the best of Mexico City. Book your stay now and experience the perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Location

Guest Reviews

8.9
Based on 298 reviews
Cleanliness: 8.29
Service: 8.96
Location: 8.5
Room Quality: 9.25
Amenities: 9.18
Value for Money: 9.04
Food and Beverage: 8.69
Overall Experience: 9.26
K
Karina Araceli • solo_traveller • mx
10
Excelente hotel
Pros:

La atención del personal y la limpieza.

Cons:

Todo me gusto.

2026-09-04 • via Nuitee
A
Antonio • solo_traveller • mx
10
Pros:

Excelentes instalaciones, personal, ubicación

Cons:

Todo bien

2026-09-02 • via Nuitee
R
Rolando • solo_traveller • mx
10
Pros:

Instalaciones , personal

Cons:

No tengo queja

2026-08-29 • via Nuitee
M
Monica • extended_group • mx
9
Cons:

Pedi dos veces una toalla en recepcion y nunca la llevaron a la habitacion

2026-08-28 • via Nuitee
C
Claudia • couple • us
10
2026-08-20 • via Nuitee
C
Carosa23 • solo_traveller • mx
10
2026-08-13 • via Nuitee
I
Ingrid • couple • hn
10
2026-08-12 • via Nuitee
H
Hector • couple • us
6
2026-08-09 • via Nuitee
C
Cengiz • solo_traveller • tr
9
Pros:

Odalar ve restaurant çok çok iyidir. Bayıldım odalara

Cons:

Sigara içenler için müşterimizin güvenliği için restaurant bahçe kısmına ve bar balkon kısmına sigara içme yeri yapmalısınız. Masalar ve sandalyeler olmalı. Sigara içmeye caddeye çıkınca insan biraz korkuyor.

2026-07-25 • via Nuitee
J
Juarez • solo_traveller • mx
10
2026-07-21 • via Nuitee
J
Jerry • couple • us
10
Mi primera visita a Ciudad de México
Pros:

El restaurante nos ofreció un sinnúmero de alternativas en adicion al buffet existente. El señor Ricardo nos trató como si fuéramos de la realeza. Mil gracias por sus atenciones y por consentirnos.

Cons:

Aclaro que me encantó la estadía, pero necesitaba acceso a un computador con USB para verificar unas memorias que me entregaron y lamentablemente no tenían un área de negocio disponible. Definitivamente los recomiendo!

2026-07-19 • via Nuitee
A
Adioa • family_with_children • mx
1
Das Hotel
Pros:

Dreckige überhitzte Zimmer, auch in den öffentlichen Räumen Dreck, Haare, Toilettenpapier. Wir sind sofort gegangen und haben selbstverständlich sofort unsere Buchung stormier, sowie Bezahlung zurückverlangt.

Cons:

Alles

2026-06-30 • via Nuitee
A
Alan • solo_traveller • mx
10
2026-06-27 • via Nuitee
F
Forjaz • solo_traveller • br
8
Pleasant stay
Pros:

Really nice breakfast!

2026-06-22 • via Nuitee
W
Williams • solo_traveller • mx
10
Pros:

Todo es excelente

Cons:

Nada todo fue excelente

2026-06-21 • via Nuitee
I
IVAN HERNNADEZ • solo_traveller • co
10
Pros:

Las habitaciones modernas y siempre limpias. El buffe de desayunos muy variado y delicioso.

2026-06-20 • via Nuitee
E
Eric250877 • solo_traveller • mx
10
Pros:

Todo en gral

Cons:

Que no tenga gimnasio

2026-06-15 • via Nuitee
C
cesar • couple • us
10
Buena experiencia
Pros:

Siempre limpio y cuartos bonitos

Cons:

No se le puede cambiar al termostato , en la
Noche hacía mucho calor

2026-06-13 • via Nuitee
J
Jchoel • solo_traveller • mx
10
2026-06-08 • via Nuitee
J
Jochen • solo_traveller • mx
9
2026-06-08 • via Nuitee