Hotel Panamera

Hotels
9.6 (227 reviews)
Carretera Tulum-Boca Paila KM 8.5 , Tulum , mx

Free

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Luggage storage
Tour desk
See all facilities

Review Highlights

Pros:
Beach club
Good food
Attentive service
Great location
Cons:
Security issues
Small and uncomfortable rooms

Categories

Cleanliness
7.9
Had issues with theft and lack of security, leading to concerns over cleanliness and safety.
Service
10
Servers were exceptionally warm and attentive, positively highlighted in the second review.
Location
10
The location is noted as upscale and calm, with good access to other amenities.
Room Quality
8.9
The room was small, uncomfortable, noisy, and basic; lacked ventilation.
Amenities
10
Beach club and food were great, adding positive sentiment to the stay.
Value for Money
10
General good value noted, despite some issues with cleanliness and room quality.
Food and Beverage
10
The food was consistently noted as good, with enjoyable dining experiences.
Overall Experience
10
Overall positive despite significant concerns over cleanliness and safety.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 18:06

Property Description

Luxurious Accommodation near South Tulum Beach
Hotel Panamera in Tulum offers a 4-star experience with an outdoor pool, free parking, and a lush garden. Unwind and Dine in Style at the on-site restaurant serving Greek and Mediterranean cuisine with special dietary options available. Convenience at Your Fingertips with room service, a 24-hour front desk, and tour arrangements. Book now for a memorable stay at Hotel Panamera.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.6
Based on 227 reviews
Cleanliness: 7.9
Service: 10
Location: 10
Room Quality: 8.9
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
Y
Yagmur Ege couple tr
10
Pros:

Super nice

2026-06-19 via Nuitee
C
Camila couple cl
10
2026-06-17 via Nuitee
W
William couple us
10
We couldn't have asked for a better vacation!
Pros:

Everything is wonderful about this resort: the location, the service, the food, the facilities. Above all, the staff is fabulous--attentive and good-natured. We couldn't have asked for a better vacation!

2026-06-14 via Nuitee
B
Benjamin solo_traveller de
9
2026-06-10 via Nuitee
Z
Z4350IZhollys Family
10
Great Tranquil Boutique Hotel Experience!
Pros:

What a charming boutique hotel! We went there for our nephew’s wedding and had a wonderful experience! It was perfect for a destination wedding where the families could mix, mingle, get to know each other and not get “lost” in the hubbub of a large all inclusive resort. The staff were so friendly, warm and welcoming! They were very attentive! I’ll give a shout out to Alberto, Filipe, Armando, Luis, Juan, Dauib, Alexis, Ereke, Petro, Doso, Daniel and Mauricio! They all took such good care of all of us!

The rooms were very nice and air conditioned. The concierge were attentive to requests for extra items for our rooms and were quick to get them for us.

The beach club was very relaxing with service from bar and restaurant. Great pizzas!!

Hotel is located in a great, walkable zone with really nice restaurant options nearby.

I highly recommend this Hotel Panamera!

2026-06-09 via Tripadvisor
A
A7690XIavac Couples
10
Panamera Has Our Heart
Pros:

We chose to get married at Hotel Panamera! Had never visited in person. Not only was every inch of the property beautiful and rich in character, but the hotel was also located on lovely strip, walking distance to a variety of restaurants, shops, and a cenote! The staff was impeccable. Any need you had, they were accommodating you with a smile. They memorized our names and preferences. Each and every person was kind, respectful, and genuine - something I have never experienced to this degree in the States. Our wedding was flawless due to their communication, practice, and organization. We were so impressed! They made us feel like true VIPs by accommodating any need or request from ourselves and our guests. Panamera has our heart. So thankful we chose this location, and thankful to have this place and people as part of our story forever.

2026-05-21 via Tripadvisor
L
L2486LQisabellas Family
10
Thank you Panamera!
Pros:

We had the best time at the Panamera for my cousin’s wedding in May 2026. The rooms were clean and comfortable, the staff was incredible, attentive and kind and the food was amazing! Highly highly recommend.

2026-05-19 via Tripadvisor
O
O7344ZUmariar Family
10
Wedding at Panamera Hotel !
Pros:

My son celebrated his wedding at the Panamera Hotel in Tulum. It was absolutely gorgeous! The food was delicious but what made it so special was the way we were treated by the whole Panamera staff , here are the names of those who were hospitable: Alberto, Juan. Joshua, Erick, David, Hector, Armando, cesar, Zazi, Angie, and Zazi.. also Laura from Transfers and Angel who was our driver, kuddos to them , nicest people ever ‘ 😘 I will miss this hotel .

2026-05-18 via Tripadvisor
7
784cheyennem Couples
10
Peaceful and beautiful
Pros:

Everyone was so accommodating and the service was perfect! Thank you to the staff!!! Would definitely recommend for any Tulum trip

2026-05-18 via Tripadvisor
C
cassandrarD113TJ Family
10
A must visit!
Pros:

The service was top notch!! I loved how accommodating they were, the food and drinks were so good, the area was safe and fun to walk around or visit a Cenote. Loved that it was a smaller hotel and not packed with a million people. The 2 pools were beautiful, but laying on the loungers at the beach with constant food and drink service was perfection.

2026-05-18 via Tripadvisor
S
SunshineLiza Friends getaway El Paso, Texas
10
Nice hotel
Pros:

Lovely hotel with a GREAT location.

2026-05-18 via Tripadvisor
K
keilh2014 Family
10
Awesome wedding
Pros:

Great job. Great service and hotel is beautiful! Great location to get to other amazing restaurants!

2026-05-18 via Tripadvisor
1
112OkOkokok Couples
10
Gorgeous grounds, exceptional service!
Pros:

Had a lovely time at Hotel Panamera this May. Needed an escape after a brutal NYC winter and booked a last minute trip to visit this hotel and it was exactly what was needed to get through the remaining winter.

From the moment we arrived, we were met with fabulous hospitality. We enjoyed the service so much that we only left for dinner 2 of the nights and otherwise stayed on the property grounds.

Highly recommend including breakfast with your stay- and Luis, Armando, Pedro and Francisco were our absolute favorite servers in the morning. They let us enjoy our coffee, juice, and fruit while doing crossword puzzles and reading and then order our main dish whenever we wanted- so accommodating!!!

The hotel also runs some really great deals for happy hour- a rotating cocktail at a 3 for 2 special. Alberto, Armando, Alexis, Erick and David were so great at the beach and poolside service they offered. Always present, but never pushy.

The grounds are fabulous- two pools, a massive beach spread, a beach bar, and a rooftop bar. The programming they put on also makes it so you never need to leave the property. It seems like the owner took some inspiration to the ever-fabulous Soho Beach House (a high compliment). It was also never loud which I deeply appreciated- it was a relaxing trip.

Housekeeping is also on it, and the rooms were gorgeous. I really appreciated the small touch of a proper turn down service at night.

The meals were fabulous. The grounds were gorgeous. The service and hospitality is what would bring me back to Tulum and I would only consider staying at Hotel Panamera. A gem.

2026-05-15 via Tripadvisor
1
108hennyd Friends getaway
10
Excellent
Pros:

Very nice hotel at the beach. Excellent service- at the beach -& Rooftop bar with awesome sunsets.
The front desk staff, Angie, Hector & Zazil were very helpful and gave us a lot of nice tips :-)

2026-05-08 via Tripadvisor
O
olgapP8903IX Couples
10
Wonderful place with great service and picturesque views
Pros:

We had a fantastic stay in Panamera Suits! The service was a top notch: everyone at the hotel was so helpful, welcoming and pleasant. Our hostess Za was so sweet and helpful, constantly giving us advice of where to go and what to do. Our waiters Luciano and Juan were so attentive to us as well. We really felt so special!
Hotel had everything we needed for relaxing stay: the restaurant food was wonderful, the rooftop party was fun, beach service was great! And it's super safe and yet quiet, away from the busy strip. Also, cenotes are in a short 5-minute bike ride. Bikes are also available on premises for free. When you wake up – first thing you hear are the waves, which does set the mood for a nice day!
So thankful to the staff for all the work they put in to make out stay so pleasant and special!

2026-04-08 via Tripadvisor
S
Shanna couple us
10
2026-04-05 via Nuitee
M
michaelgM3181AV Family
10
Great experience, highly recommend
Pros:

Panamera was fantastic, the service, the vibe, the food, it was all great. Luciano was our server and he was top notch!

2026-03-23 via Tripadvisor
F
Fernando couple mx
7
Lindo y bien ubicado
Pros:

La habitación esta linda, limpia, buen tamaño.

Cons:

Creo que la atención es básica, y los cuartos no están preparados para la ropa de los viajeros, no tienen ni placards, ni siquiera un lugar como donde acomodar la ropa, creo que es un déficit muy importante.
Luego no tiene caja de seguridad por ejemplo.

2026-03-23 via Nuitee
M
madelinebD7161FC Friends getaway
10
Love love love
Pros:

We had the most amazing stay at panamera. Everything was top notch.. from the atmosphere, to the food / drinks, and the staff. We especially loved Erick who made sure everyone and everything was taken care of. We were there for our friends wedding, and he made sure all of us were happy and taken care of

2026-03-16 via Tripadvisor
F
FiHogan Solo travel
10
Beautiful boutique hotel
Pros:

The hotel was absolutely beautiful and in a perfect location on the beach. Zazil at reception was amazing and helped me so much with recommendations and advice on the area! It was very clean, there were 2 lovely pools and a stunning roof top bar. The hotel was very tranquil and had a nice atmosphere.

2026-03-13 via Tripadvisor