Hotel Panamera

Hotels
9.6 (247 reviews)
Carretera Tulum-Boca Paila KM 8.5 , Tulum , mx

Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Beach club
Good food
Attentive service
Great location
Cons:
Security issues
Small and uncomfortable rooms

Categories

Cleanliness
7.9
Had issues with theft and lack of security, leading to concerns over cleanliness and safety.
Service
10
Servers were exceptionally warm and attentive, positively highlighted in the second review.
Location
10
The location is noted as upscale and calm, with good access to other amenities.
Room Quality
8.9
The room was small, uncomfortable, noisy, and basic; lacked ventilation.
Amenities
10
Beach club and food were great, adding positive sentiment to the stay.
Value for Money
10
General good value noted, despite some issues with cleanliness and room quality.
Food and Beverage
10
The food was consistently noted as good, with enjoyable dining experiences.
Overall Experience
10
Overall positive despite significant concerns over cleanliness and safety.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 18:06

Property Description

Luxurious Accommodation near South Tulum Beach
Hotel Panamera in Tulum offers a 4-star experience with an outdoor pool, free parking, and a lush garden. Unwind and Dine in Style at the on-site restaurant serving Greek and Mediterranean cuisine with special dietary options available. Convenience at Your Fingertips with room service, a 24-hour front desk, and tour arrangements. Book now for a memorable stay at Hotel Panamera.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

9.6
Based on 247 reviews
Cleanliness: 7.9
Service: 10
Location: 10
Room Quality: 8.9
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
M
María José couple es
9
Precioso lugar para pasar unos días. Moderno pero con estilo. Fos piscinas preciosas. Habitaciones amplias. Volvería si
Pros:

Me encantó todo en general.
Como era el hotel moderno, bonito y bien situado.
Dos piscinas preciosas. Un roof top estupendo y muy cerca de todos los sitios para cenar y tomar algo.

Cons:

Del alojamiento todo. Lo peor que fuimos en agosto y no había demasiados gente y que como en tantos lugares había llegado el sargazo

2026-08-23 via Nuitee
F
Francesco extended_group it
9
2026-08-19 via Nuitee
D
David couple fr
9
Excellent rapport qualité-prix en juillet/août
Pros:

Les deux piscines sont incroyables dont une à l’eau de mer. Le personnel, très agréable, y compris ceux en charge de garer la voiture. La chambre est très belle et esthétique. Les vélos à disposition des clients gratuitement.

Cons:

Les prix excessifs du restaurant.

2026-08-14 via Nuitee
M
melissahM5157XL Couples
10
The most amazing time spent relaxing
Pros:

My husband and I went to panamera in July and everything was great! Our room was nice and cozy, with a private plunge pool on the roof which was a perfect touch for a night time deep and stargazing. The hotel and restaurant staff were absolutely amazing they made our time at the hotel perfect! Jose also made some of the best cocktails while we there. Everyone was welcoming and helpful. Especially the front desk! The beach wasn’t at its best since July is sargassum season but it didn’t matter because panamera pools are the best! Also if you get a chance get a massage the masseuse there is absolutely amazing! We will definitely be back to panamera again!

2026-07-24 via Tripadvisor
R
raz couple mx
5
2026-07-09 via Nuitee
U
Uri couple il
8
Pros:

Great beach, nice pool, helpful stuff, good atmosphere.

Cons:

There was no door to the toilet, it was wide open to the room. I know that in some hotel rooms the shower has a glass window or a tub in the middle of room, but In this one it was the actual toilet…

2026-07-06 via Nuitee
P
Portia couple au
9
2026-07-01 via Nuitee
H
Henrique Ovidio couple br
9
2026-06-30 via Nuitee
S
Sinead couple ie
10
2026-06-24 via Nuitee
A
Amelia solo_traveller gb
10
2026-06-22 via Nuitee
Y
Yagmur Ege couple tr
10
Pros:

Super nice

2026-06-19 via Nuitee
C
Camila couple cl
10
2026-06-17 via Nuitee
W
William couple us
10
We couldn't have asked for a better vacation!
Pros:

Everything is wonderful about this resort: the location, the service, the food, the facilities. Above all, the staff is fabulous--attentive and good-natured. We couldn't have asked for a better vacation!

2026-06-14 via Nuitee
B
Benjamin solo_traveller de
9
2026-06-10 via Nuitee
Z
Z4350IZhollys Family
10
Great Tranquil Boutique Hotel Experience!
Pros:

What a charming boutique hotel! We went there for our nephew’s wedding and had a wonderful experience! It was perfect for a destination wedding where the families could mix, mingle, get to know each other and not get “lost” in the hubbub of a large all inclusive resort. The staff were so friendly, warm and welcoming! They were very attentive! I’ll give a shout out to Alberto, Filipe, Armando, Luis, Juan, Dauib, Alexis, Ereke, Petro, Doso, Daniel and Mauricio! They all took such good care of all of us!

The rooms were very nice and air conditioned. The concierge were attentive to requests for extra items for our rooms and were quick to get them for us.

The beach club was very relaxing with service from bar and restaurant. Great pizzas!!

Hotel is located in a great, walkable zone with really nice restaurant options nearby.

I highly recommend this Hotel Panamera!

2026-06-09 via Tripadvisor
A
A7690XIavac Couples
10
Panamera Has Our Heart
Pros:

We chose to get married at Hotel Panamera! Had never visited in person. Not only was every inch of the property beautiful and rich in character, but the hotel was also located on lovely strip, walking distance to a variety of restaurants, shops, and a cenote! The staff was impeccable. Any need you had, they were accommodating you with a smile. They memorized our names and preferences. Each and every person was kind, respectful, and genuine - something I have never experienced to this degree in the States. Our wedding was flawless due to their communication, practice, and organization. We were so impressed! They made us feel like true VIPs by accommodating any need or request from ourselves and our guests. Panamera has our heart. So thankful we chose this location, and thankful to have this place and people as part of our story forever.

2026-05-21 via Tripadvisor
L
L2486LQisabellas Family
10
Thank you Panamera!
Pros:

We had the best time at the Panamera for my cousin’s wedding in May 2026. The rooms were clean and comfortable, the staff was incredible, attentive and kind and the food was amazing! Highly highly recommend.

2026-05-19 via Tripadvisor
O
O7344ZUmariar Family
10
Wedding at Panamera Hotel !
Pros:

My son celebrated his wedding at the Panamera Hotel in Tulum. It was absolutely gorgeous! The food was delicious but what made it so special was the way we were treated by the whole Panamera staff , here are the names of those who were hospitable: Alberto, Juan. Joshua, Erick, David, Hector, Armando, cesar, Zazi, Angie, and Zazi.. also Laura from Transfers and Angel who was our driver, kuddos to them , nicest people ever ‘ 😘 I will miss this hotel .

2026-05-18 via Tripadvisor
7
784cheyennem Couples
10
Peaceful and beautiful
Pros:

Everyone was so accommodating and the service was perfect! Thank you to the staff!!! Would definitely recommend for any Tulum trip

2026-05-18 via Tripadvisor
C
cassandrarD113TJ Family
10
A must visit!
Pros:

The service was top notch!! I loved how accommodating they were, the food and drinks were so good, the area was safe and fun to walk around or visit a Cenote. Loved that it was a smaller hotel and not packed with a million people. The 2 pools were beautiful, but laying on the loungers at the beach with constant food and drink service was perfection.

2026-05-18 via Tripadvisor