easyHotel Edinburgh

Room was very small and for the price there should have been toiletries etc. You could feel every spring in the bed. You can only get in the bed from one side and the bottom Traffic noise and I’m assuming homeless people sheltering below our room window chatting into the wee small hours. How it has a fire licence I’ll never know as the windows are painted closed.

Room was super small and overpriced, no lift, had to drag my suitcase up with no assistance from the staff. The internet was extremely bad.

Not very clean, room was ridiculously small and could barely get changed without standing on the bed. Bed was very poor and springs digging into you. Walls super thin, you can hear EVERYTHING in the room/ bed next to you. Shower and toilet situation was very cramped such that you can't shower without getting the toilet paper wet.

I've stayed in 5 other hotels in the easy hotel chain and I've enjoyed them and know that it's not going to be super luxurious, but this is possibly the worst hotel I've stayed in, easy hotel or otherwise.

Just to premise, we did read the terms and conditions and information about this hotel on the website before visiting.

- Rude member of staff on entrance. Left us waiting for about 5 minutes without a ‘bear with me.’ We were stood waiting in silence, felt uncomfortable. Didn’t give us any information about the room or stay. This resulted in us leaving the bathroom door open after a shower, and getting a knock on the door at 7.30am from one of the staff members saying we had set the fire alarm off and that the door must be kept shut at all times. This is due to the lack of information provided on arrival. There is also no extraction fan which meant everything stayed steamy for a long time and our belongings that were left in the bathroom were damp.

- We were fully aware that the photographs showed a small room that we had booked however on arrival we were shocked by the sheer lack of space. As we were going out in the evening we quickly realised that the room was not practical for two people to get ready in. This room was not suitable for 2 people and I’m unsure how it’s allowed to be sold as so.

- Room facilities were poor. Bed was so uncomfortable, and paired with the luminous green lifht coming from the lifht shade all night (despite being turned OFF), we did not sleep a wink. The room was extra bright, despite having no window.

- Avoid staying here if you have lots of luggage or need accessible access as there is no lift, and nobody offered to help with bags.

- On exit, the lady at reception was friendly, but simply asked if we had any bags before saying goodbye. She didn’t ask how our stay was, and therefore we felt that we weren’t given opportunity to voice our feelings about our stay. From my experience of staying at hotels, asking how a customer’s stay was is very basic customer service.

In conclusion, we just had a shocking experience.

I had a booked a stay weeks in advance at this awful hotel. When I arrived the room was awfully claustrophobic and small and there was hair all over the bedsheets.
The bathroom sink would not drain water and the only staff member around at this time tried to use declogging agent to fix it, this made disgusting gunk fill up the
They could not re room me and management were extremely unhelpful,
Told me to either stay on with the current conditions as they couldn’t fix it and they didn’t have any other rooms or to get a room in a different hotel for myself….. I was alone at 11.30 pm on the streets of Edinburgh trying to find a place to sleep as a young woman. I tried to discuss with management, no response over the email they gave me as was promised (the email still is bouncing for delivery to this day..)
Gosh
What a horrible experience
Ended up booking a hotel out of my pocket for the night for 200£…..
if I could give this hotel 0/10 I would.

The room is very cramped and had no window. Felt a little like being in a tin can but for the location and a short stay it was fine. Also the bathroom is tight. It reminded me of an airplane toilet. There is no elevator and we were on the top floor so not suitable for people with mobility issues. The housekeeping plugged vaccum in on bottom floor and were on the first floor cleaning - therefore there was a potential safety issue with the wire running up the stairs.

The room size, staff behaviour, bags left outside the door. Overall experience not welcoming.

if your room is at the top. it will take around 75 step stairs. halfway of the warriston's close. a good daily excercise.

6 qm sind als Einzelzimmer in Ordnung, für 2 Personen definitiv zu klein. Die Lüftung im Bad hat leider nur kurz funktioniert und konnte trotz Bemühungen seitens des Hotels nicht gangbar gemacht werden. Es fehlen Ablagefläche im Zimmer. Wer mit 2 Handgepäckstrolleys reist wird diese platztechnisch nicht im Zimmer verstaut bekommen.