Hotel Casa Santa Lucia

Hotels
•
Independent
8.2 (497 reviews)
Ave Hidalgo 717 Centro , Zacatecas , MX
524929244900

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Facilities

Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Street parking
Concierge service
Free airport transportation
Safe-deposit box at front desk
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor service experiences

Categories

Cleanliness
7.91
Several mentions of cleanliness issues, such as dirty towels and a generally rundown appearance.
Service
8.38
Mixed reviews; generally good service, but significant complaints about the quality and attentiveness of staff.
Location
9.42
Frequent praise for the excellent location and proximity to attractions.
Room Quality
7.37
Complaints about room sizes and cleanliness, with specific mentions of uncomfortable rooms.
Amenities
7.9
General sentiment leans towards a lack of maintenance and issues like no hot water.
Value for Money
7.86
Value perceived as lower due to complaints about the quality for price.
Food and Beverage
8.41
Mostly good reviews of the breakfast, although some items were criticized.
Overall Experience
8.38
Overall experience is positive despite some issues, reflecting a generally favorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-03 21:29

Property Description

Picturesque Views and Convenient Amenities
Take in the breathtaking views from the terrace while enjoying complimentary wireless internet and the assistance of concierge services.

Business-Friendly with Personalized Services
Benefit from amenities like a business center, 24-hour front desk, and luggage storage. Arrive hassle-free with the roundtrip airport shuttle and complimentary self-parking.

Comfortable Rooms with Modern Entertainment
Relax in one of the 12 air-conditioned rooms with flat-screen TVs and free wireless internet. The bathrooms offer showers and complimentary toiletries for your convenience.

Make your stay unforgettable at Hotel Casa Santa Lucia, steps away from major attractions in Zacatecas Centro. Book now to experience the perfect blend of comfort and convenience.

Important information:

* No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

8.2
Based on 497 reviews
Cleanliness: 7.91
Service: 8.38
Location: 9.42
Room Quality: 7.37
Amenities: 7.9
Value for Money: 7.86
Food and Beverage: 8.41
Overall Experience: 8.38
R
RODOLFO • couple • mx
7
La mejor ubicación y de las ciudades más bellas
Pros:

Excelente ubicación, Excelente atención del personal nocturno (no recuerdo si su nombre era Manuel o Javier) ya que hicimos check out a las 07:00 hrs y pudimos estar en un contacto con él. Habla con orgullo de su lugar de trabajo y eso es muy importante

Cons:

Las habitaciones y baño requieren mantenimiento. Hubo olor a caño proveniente del baño durante toda la noche y tuvimos que poner toalla en el lavabo y tapar la coladera. El mirador estaba en remodelación pero en general una buena estancia

2026-07-02 • via Nuitee
C
chavez • solo_traveller • mx
10
Hotel tipo colonial muy bello
Pros:

La ubicación

Cons:

Todo me.gusto

2026-06-29 • via Nuitee
L
Luis Carlos • solo_traveller • mx
5
Pros:

La ubicación.

Cons:

La primera noche, la habitación estaba para ponerse fuera de servicio, muy mal estado en general: TV no funcionaba, no habia agua caliente, no había contactos accesibles para cargar el celular, no habia donde comocar las maletas, el colchon de la cama se podian sentir los resortes, muy incomoda. Después de reclamar, nos cambiaron de habitación y estaba mejor...

2026-06-17 • via Nuitee
M
Martin • solo_traveller • mx
9
Muy bueno
Pros:

La ubicación

Cons:

Sin estacionamiento

2026-06-11 • via Nuitee
S
Sandra Luz • extended_group • mx
10
2026-06-08 • via Nuitee
F
Fernandez • solo_traveller • mx
9
2026-05-18 • via Nuitee
D
Daniel • couple • us
9
2026-05-15 • via Nuitee
M
MANUEL • solo_traveller • mx
10
Todo excelente, el hotel está para disfrutarse
Pros:

Todo me gustó, lo recomiendo

Cons:

No tengo ningún comentario

2026-05-11 • via Nuitee
Y
Yesdel • solo_traveller • mx
10
Pros:

La vista de la terraza

Cons:

Todo estubo miy bien

2026-05-11 • via Nuitee
R
Roselies • solo_traveller • de
7
Pros:

Lage und Frühstück

Cons:

Schlechte Luft im Zimmer und Bad, da man nicht Lüften konnte.

2026-05-08 • via Nuitee
G
Gustavo Adolfo • extended_group • mx
4
2026-05-08 • via Nuitee
D
De Alba • extended_group • mx
10
2026-05-05 • via Nuitee
C
Carriedo • solo_traveller • us
10
2026-05-05 • via Nuitee
P
Pedro Emmanuel • solo_traveller • mx
9
Pros:

Esta en una excelente ubicación

2026-05-04 • via Nuitee
D
De Lara Ibarra • solo_traveller • mx
10
2026-05-04 • via Nuitee
C
Chávez Rodríguez • solo_traveller • mx
10
Pros:

Bonito , céntrico y acogedor

2026-04-30 • via Nuitee
C
Chávez Rodríguez • solo_traveller • mx
10
Céntrico bonito y acogedor
Pros:

La mejor atención y desayuno .

2026-04-30 • via Nuitee
E
Eleazar • couple • mx
9
2026-04-22 • via Nuitee
R
RICARDO ROMERO • couple • mx
7
Descanso regular, alimentos bien, atención bien, ubicación perfecta.
Pros:

La atención del personal y la ubicación del hotel.

Cons:

Le falta mantenimiento, los colchones se sienten viejos y la base del colchón si lo es, la ventana exterior no cierra bien , el lavabo no tiene tapón y salen olores del caño.

2026-04-16 • via Nuitee
T
Thomas • couple • mx
9
2026-04-12 • via Nuitee