Holiday Inn Express Urumqi Station by IHG

Hotels
•
IHG
8 (5 reviews)
Maker Building 1, HSR Pearl RE, Ürümqi, Xinjiang , Ürümqi , CN
86-991-5263333

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Facilities

Elevator
Free breakfast
Safe-deposit box at front desk
Meeting rooms
Smoke-free property
Braille or raised signage
Free buffet breakfast
Water dispenser
Garage
Free breakfast
See all facilities

Review Highlights

Pros:
Good value for money
Friendly and helpful staff (several instances)
Comfortable rooms reported
Convenient short taxi to airport
Cons:
Room cleaning issues and stained towels reported
Some staff refused or were unable to call a taxi
Not within walking distance of the train station (~3–4 km)

Categories

Cleanliness
6.5
Mixed reports: one guest noted rooms were not cleaned properly and towels had stains, while others found rooms clean.
Service
8.5
Generally strong customer service — multiple staff provided excellent help (including personally hailing taxis) — but several reports of staff refusing or unable to call a taxi.
Location
8.5
Not within walking distance of Urumqi Train Station (~3–4 km) but a short taxi ride; roughly 20-minute taxi to the airport — convenient by car/taxi.
Room Quality
7.5
Rooms described as comfortable by some guests, though one report mentioned stained towels and inadequate cleaning.
Amenities
8
Standard quality for this hotel tier.
Value for Money
9
Multiple guests commented that the hotel offered great value and a positive overall stay for the price.
Food and Beverage
8
Standard quality for this hotel tier.
Overall Experience
8
Generally positive overall experience: guests found the hotel good value with friendly staff, though occasional service and cleanliness issues occurred.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Newly Built Smoke-Free Hotel

Convenient Dining Options
Enjoy a satisfying meal at the restaurant, and start your day with a complimentary buffet breakfast served daily.

Modern Amenities
Experience comfort in one of the 150 air-conditioned guestrooms with complimentary wireless internet access.

Nearby Attractions
Explore nearby landmarks like Hongshan Park and Xinjiang Uygur Autonomous Region Museum, just a short drive away.

To immerse yourself in comfort and convenience, book your stay at Holiday Inn Express Urumqi Station, an IHG Hotel.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • General

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

  • General

    Property is cleaned with disinfectant

See all policies

Location

Guest Reviews

8
Based on 5 reviews
Cleanliness: 6.5
Service: 8.5
Location: 8.5
Room Quality: 7.5
Amenities: 8
Value for Money: 9
Food and Beverage: 8
Overall Experience: 8
M
Mary • family
8
Pros:

Only stayed one day. Good experience.

2024-10-11 • via Nuitee
C
Chiew Lian
6
Pros:

Room was not cleaned properly. Change of towels have stains.

2024-09-25 • via Nuitee
D
Damian
8
Pros:

Good hotel in Urumqi. Not walking distance from Urumqi Train Station, but a short taxi ride distance approx. 3-4km. And short roughly 20 min taxi to airport. 2 out of 3 staff provided excellent customer service as follows. Arrived early on Saturday morning and the male staff checked the weather forecast and even used his mobile phone to check DiDi (China version of Uber) fare to the airport from the hotel for me. He told me that the hotel staff can book the DiDi or taxi for me tomorrow ie Sunday when I check out. His customer service was excellent. On Sunday, I asked the 2 female staff on duty to call DiDi or taxi for me when I checked out. One of the female staff refused outright and told me to hail a taxi from the road side myself. Do not have her name but she had a slightly Caucasian look with light brownish / blondish hair and a bit plump(ish). This is probably the same female staffer that other reviewer mentioned about not wanting to help call a taxi! The other female staff, on the other hand, offered to accompany me to the road and hailed a taxi for me and told the taxi driver to take me to the airport. She really showed excellent customer service. So, 2 out of 3 hotel staff provided excellent customer service. So, because of this one female staffer, my rating was 4/5 instead of 5/5. I hope hotel management would look into this

2024-05-28 • via Nuitee
P
Paisung
8
Pros:

I requested a taxi call for a ride to airport, but they can not help, i hope they can improve on that

2024-02-28 • via Nuitee
K
Kevin
10
Great value
Pros:

Nice hotel with friendly staff. Rooms were comfortable and clean so overall it was great value.

2023-12-30 • via Nuitee