Holiday Inn Express - Jamaica - JFK AirTrain - NYC by IHG

Hotels
Holiday Inn Express
7.6 (2872 reviews)
97-18 Sutphin Blvd , Queens , us

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
6.73
Several reviews mentioned dirty bathrooms and unclean rooms.
Service
8.7
Many guests praised the friendly and helpful staff.
Location
8.74
Conveniently close to the airport and public transport.
Room Quality
6.69
Some guests experienced noise issues and cold rooms.
Amenities
7.72
Basic amenities available, though breakfast options were limited.
Value for Money
7.18
Considered expensive for the overall quality and experience.
Food and Beverage
7.23
Breakfast was noted to be inadequate by some guests.
Overall Experience
7.8
Mixed experiences; some guests had good stays while others faced issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 10:46

Property Description

Convenient Location
Holiday Inn Express - Jamaica - JFK AirTrain - NYC, an IHG Hotel, is strategically situated within close proximity to Aqueduct Racetrack, Arthur Ashe Stadium, Barclays Center, and more. With John F. Kennedy International Airport just 5 km away, our location offers easy access to key attractions and transportation hubs.

Modern Amenities
Experience comfort and convenience in our rooms equipped with air conditioning, a flat-screen TV, and free WiFi. Whether you're here for business or leisure, our 24-hour front desk, business center, and private bathrooms ensure a seamless stay.

Nearby Attractions
Explore nearby landmarks such as Belmont Park Race Track and Citi Field, perfect for sports enthusiasts. With Chrysler Building just 20 km away, immerse yourself in the vibrant energy of New York City during your stay with us.

Book your stay at Holiday Inn Express - Jamaica - JFK AirTrain - NYC, an IHG Hotel, for a memorable experience in Queens!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 2872 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 6.69
Amenities: 7.72
Value for Money: 7.18
Food and Beverage: 7.23
Overall Experience: 7.8
F
FAZILA solo_traveller za
8
Very comfortable. Perfect for the stay as I had a long layover to my next trip.
Pros:

Convenient access to JFK airport.
Manager/staff were extremely helpful and friendly. Also, generous!
Sorry for not returning card key; I completely forgot!

Cons:

N/A

2026-07-25 via Nuitee
M
Marina couple es
10
Una estancia excelente, el trato del personal y sobre todo del recepcionista 10/10, hotel a 10/15min del aeropue
Pros:

El trato del personal y la comodidad 10/10

2026-07-24 via Nuitee
H
Hector extended_group us
8
2026-07-24 via Nuitee
W
Walter Heinrich solo_traveller de
6
2026-07-23 via Nuitee
S
Stine couple no
3
Cons:

1000 USD for et basic rom.... KRISE!!!

2026-07-23 via Nuitee
M
marco couple br
10
2026-07-22 via Nuitee
B
Bilya solo_traveller gb
9
2026-07-22 via Nuitee
B
Blessing solo_traveller us
9
2026-07-22 via Nuitee
A
Alexander couple us
7
Don’t expect much, but definitely okay for a layover, close to JFK
Pros:

Close to JFK and decently priced.

Cons:

This is a simple, no-frills property. The air conditioning was a little noisy, and the hotel isn’t particularly remarkable, but it was clean and adequate for an overnight while waiting for a connecting flight.

2026-07-20 via Nuitee
A
Ann-Marie couple us
7
It was a short stay so I wasn't fussy.
Pros:

The room was comfortable and clean.

Cons:

The street/area outside was a bit sketchy looking. The front desk workers seemed too preoccupied, too eager to rush you off that I didn't feel comfortable to ask questions that came to mind.

2026-07-20 via Nuitee
J
james solo_traveller tt
1
Pros:

No hotel shuttle from airport to hotel, although I call spoke to someone who say the will make arrangements and contact me. The never did. I waiting 2 hours and had to take a taxi and pay.

Cons:

The room cleaness

2026-07-18 via Nuitee
L
Luiz Roberto couple br
9
Ótimo hotel, péssimo arredores
Pros:

Ótimo hotel. Excelente custo benefício

Cons:

Os 200m que separam o hotel da Jamaica Station está tomado por drogados, lixo e pessoas mal encaradas. Talvez eles não mexam com ninguém, não mexeram comigo, viviam suas vidas, mas talvez não. Senti muito medo de chegar e sair com malas , e todos meus documentos.

2026-07-17 via Nuitee
A
Abdi solo_traveller gb
1
2026-07-17 via Nuitee
U
Umesh solo_traveller in
10
2026-07-14 via Nuitee
E
Esme couple gb
7
2026-07-14 via Nuitee
S
Sherry solo_traveller us
10
Could have been better if I got to speak to housekeeping. And got my black long rain coat back.
Pros:

Clean easy to get to jfk

Cons:

Left my coat hanging in the closet. No response from reception or housekeeping. In fact trying to phone the reception 1st time verily audible...second no answer after many rings, third time after many rings picked up and clicked off!!!!!! NOT GOOD!!!!!!!

2026-07-14 via Nuitee
S
Shelly solo_traveller il
3
2026-07-14 via Nuitee
S
Shammi solo_traveller bd
9
Wonderful stay at this great hotel
Pros:

It’s one of the finest hotels I stayed in New York. Extremely clean, modern, comfortable with superb housekeeping. Front desk staffs including wonderful Gary were very welcoming and supportive ensuring fastest check in/ check out . Breakfast items were average but enough to start a day. There are lots of shops and restaurants in a walking distance. Definitely I would love to stay here again and again and also recommend others.

2026-07-13 via Nuitee
K
Kenneth solo_traveller us
9
My stay was short (5 hour) due standby flight.
Pros:

I only needed to property due to a standby flight.

Cons:

N/A

2026-07-13 via Nuitee
A
Ali couple gb
1
2026-07-12 via Nuitee