StayCozy at The Frankford

The fact that there is a train right outside the window and it is loud. Luckily it doesn’t ride many times after midnight. Plus I was so exhausted after my workday that I didn’t even notice it anymore after the second night.

One bedroom has not window and natural light and the second room has a big window but on the 2nd floor is close to the street and it is very noisy. Difficult to sleep. Same x the living room room.

We recently stayed at Staycozy at The Frankford and unfortunately had a pretty disappointing experience overall.

When we arrived, there were several maintenance and cleanliness issues throughout the apartment. Multiple fixtures were broken, the pullout couch mattress had visible mould, and the floors were covered in a dusty residue that made the space feel poorly cleaned. To management’s credit, the issues we reported were addressed fairly quickly, but it was frustrating to spend part of our stay dealing with problems that should have been caught before check-in.

We also found an empty laundry detergent box left behind in the apartment, which added to the impression that the unit had not been properly inspected between guests. And left us unable to do laundry until we went shopping.

The worst part happened on our last morning, when the smoke detectors in our apartment suddenly started blaring for no apparent reason. The alarm continued for about five minutes, and there was no obvious way to turn it off or get immediate assistance. It appeared to only affect our unit, which made the situation even more confusing and stressful.

While we appreciate that staff responded when issues were raised, we were really disappointed by the overall condition of the apartment and expected a much higher standard for the price and listing.

Coffee maker and coffee not adequate .

Our stay here was anything but cozy. A more accurate description would be inconvenience on top of inconvenience, sprinkled with disappointment. Scrolling through the booking.com listing, of course only the glowing reviews were displayed which sealed the deal on our decision to get a seemingly lovely apartment rather than the usual hotel room. But right off the bat, our stay turned into a stress fueled week of misery. Although the listing boasts on site parking, that is false, and good luck trying to find any at all, especially on a weekend like when we arrived. All nearby lots were full and it took several times of driving around the block waiting for a street spot to open up before we could even arrive. We had not received anything regarding checking in/entrance to the building and our room, so after finally finding parking we had to spend 20 minutes on the phone getting that squared away, then call back again because they had provided an incorrect code to get into our room. Finally inside, we thought we would be relieved and able to de-stress after a hectic hour. Wrong. At first glance the apartment seemed okay. But walking around, settling in, there was a lot to notice. First of all, it was much less inviting and homey than the photos. Very bare bones, less decor and cozy items than pictured, leaving it a more sterile experience. Second of all, the cleanliness is just not there. There were crumbs and debris on surfaces in the kitchen. It appears that the floors have not been swept/vacuumed/mopped in some time and I felt gross just walking around. There are stains and marks EVERYWHERE; the walls, the doors, the couch, the tub, the shower curtain, the towels; the area rugs are absolutely disgusting and should be thrown out, and you can tell the brass fixtures are not being cleaned with the proper product because they are all marked up and dull.

The elevator and internet were not working when we arrived. We reached out to customer service and they had them repaired within a day, but only after our daughter, two granddaughters, my disabled husband and I carried our bags up five flights of stairs to our apt. The sofa sleeper (where our granddaughers were going to sleep was broken and had a bar in their back along with the lower level that slanted toward the floor. The facility is supposed to be non smoking, but the hallway always smelled like weed and cigarette smoke. The windows are very thin so the sounds from the busy street of Frankford were constant even on the fifth floor. The speaker on the television was broken. And the television was only usable if you used your personal streaming subscription. Further communication with customer service did not receive a response.

Nothing, everything was as expected

Honestly I Have ZERO things to say about what I didn’t like, I enjoyed it all!

Have no complaints

Nothing to comes to my mind lol.