Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Delicious breakfast
Clean facilities
Cons:
Slow internet

Categories

Cleanliness
9.41
The hotel was reported as nice and clean.
Service
9.99
Guests praised the staff for being friendly and helpful.
Location
9.92
The location is perfect for walking and access to attractions.
Room Quality
9.37
Rooms were noted to be spacious and comfortable.
Amenities
9.4
Coffee shop and the hotel ambiance received positive mentions.
Value for Money
9.36
Overall great experience which suggests good value.
Food and Beverage
9.41
Breakfast and dining options were described as delicious.
Overall Experience
9.98
Overall guest experience was overwhelmingly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:54

Property Description

Luxurious Amenities
Ace Hotel Kyoto offers a plethora of top-notch amenities, including a fitness centre, free bikes, and a serene garden and terrace for guests to unwind.

Gourmet Dining
Indulge in a culinary journey at the hotel's restaurant, serving delectable dishes. For added convenience, enjoy room service or explore nearby dining options.

Prime Location
Situated near iconic landmarks like Kyoto International Manga Museum and Gion Shijo Station, Ace Hotel Kyoto provides easy access to must-see attractions.

Experience comfort, convenience, and style at Ace Hotel Kyoto. Book your stay now to enjoy a memorable getaway.

Important information:

Meal-inclusive rate does not include meals for children sleeping in existing beds. Additional fees apply for children's meals if adults book a meal-inclusive rate. Please contact the property for details. When traveling with pets, please note that an extra charge of 11,000yen per pet, per night applies. Please note that the property can only allow dogs with a maximum weight of 15 kilos and rabies vaccination certificate issued within a year needs to be submitted upon check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KIX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for ¥6,215 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 2827 reviews
Cleanliness: 9.41
Service: 9.99
Location: 9.92
Room Quality: 9.37
Amenities: 9.4
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.98
C
Caterine • family_with_children • pt
9
2026-07-25 • via Nuitee
W
Wolf • family_with_children • ch
10
Exceptional design, spacious rooms, and outstanding service!
Pros:

Everything about our stay was incredible. The property features a modern yet intuitively cozy design with very spacious rooms and large, luxurious bathrooms. The highlight of our location was the direct view of the spectacular Gion Festival procession right from our window to the street! Above all, the service was exceptionally outstanding. After an unexpected situation with the kids in the middle of the night, the staff reacted immediately with kindness and professionalism. They provided a complete change of linens, duvets, and even the mattress in the dead of night without hesitation. We are incredibly grateful to this fantastic, family-friendly team!

Cons:

Absolutely nothing – everything was perfect.

2026-07-25 • via Nuitee
M
Melanie • extended_group • de
10
2026-07-24 • via Nuitee
P
Patrick • solo_traveller • ch
10
2026-07-24 • via Nuitee
A
Akemi • solo_traveller • jp
10
ホテルじゃないみたいな雰囲気で快適！
Pros:

スタッフの対応が、過剰でなく、物足りなくもなく、ちょうどいい感じで心地よかったです。
お部屋の備品は最低限で、必要なものはお願いすればすぐ持ってきてくれました(パジャマ、スマホの充電コード)

Cons:

先着順で貸してもらえる自転車は便利でしたが、チェーンがむき出しのオシャレ重視なモデルで、乗っている時に、パンツの裾やスニーカーの紐が引っかかって2度ヒヤッとしました。

2026-07-24 • via Nuitee
K
KANA • couple • jp
10
2026-07-23 • via Nuitee
L
Leah • extended_group • nz
10
2026-07-23 • via Nuitee
P
Pino Cipriano • solo_traveller • ch
9
2026-07-22 • via Nuitee
A
agnemarti • Family • Canton of Zurich
10
Kyoto at ease
Pros:

I recommend Ace Hotel Kyoto for its great location and comfortable, spacious rooms. The metro, along with shops, restaurants, and sights, is right outside the hotel. The front desk staff are friendly and easygoing.

2026-07-21 • via Tripadvisor
K
Kristian • extended_group • no
10
A stylish and welcoming hotel with spacious rooms, excellent coffee, friendly staff, and great space
Pros:

ACE Hotel Kyoto is a wonderful hotel with a relaxed, stylish atmosphere. The rooms are spacious, comfortable, and beautifully designed, with plenty of room for both unwinding and getting some work done.

The staff are warm, welcoming, and genuinely helpful, making you feel at home from the moment you arrive. The hotel also has an excellent coffee bar, which adds to its lively yet laid-back atmosphere.

For anyone working while travelling, the lounges and lobby offer plenty of comfortable spaces to sit with a laptop for a few hours. The combination of spacious rooms, thoughtful design, friendly service, great coffee, and inviting communal areas makes ACE Hotel Kyoto an excellent choice for both leisure and business trips. Highly recommended!

Cons:

Nothing to report

2026-07-21 • via Nuitee
R
R • couple • ch
9
2026-07-19 • via Nuitee
N
Nicole • couple • au
10
2026-07-19 • via Nuitee
Y
Yujung • solo_traveller • kr
10
2026-07-18 • via Nuitee
Y
YUEH • couple • tw
10
很有設計感的飯店，但吹風機真的很不行
Pros:

地點方便，地鐵站出來搭電梯就可以直達飯店，整體很有設計感，房間蠻寬敞床很舒服，浴室水量很強很好洗！

Cons:

房間整體都很棒設計很美，唯一最不配的就是那把Tescom吹風機！超級舊風又弱😂感覺是一台很老舊的吹風機，都已經配有黑膠唱片還有高級擴大機，應該要配一台更好的吹風機🥺

2026-07-18 • via Nuitee
T
Tara • family_with_children • us
10
Clean modern and comfortable accommodations in the heart of Kyoto with every amentitiy you would need on site. A great v
Pros:

The property was centrally located with a modern vibe. There were regular and electric bikes on property for use for free and that made getting around the city a ton of fun. The restaurants in the hotel were also convenient and amazing.

When we arrived, my husband was motion sick from the bullet train and the staff did everything they could to get us into a room and comfortable.

Cons:

This was our favorite property of the trip. Loved it all.

2026-07-16 • via Nuitee
J
Jose • family_with_children • es
9
2026-07-16 • via Nuitee
J
Jackie • couple • au
9
2026-07-16 • via Nuitee
A
Andrii • couple • ua
7
2026-07-15 • via Nuitee
K
kamalsP3050VG • Family
10
Ace is an Ace! 10/10!!!
Pros:

Ace hotel accommodations are excellent and location is central to local walkable streets. The accessibility to restaurants, shops, malls, entertainment and attractions is convenient on foot. Nishiki and Teramachi markets are just a few blocks away. Daimaru & Takashiyama are also walkable and just past the markets. Taxi services to & from the hotel are available and distance is very reasonable to Gion, Fushimi-Inari, and Arashiyama. The lobby has plenty of seating to work on the computer or just to have coffee or tea. Hotel rooms and showers were cozy, clean & comfortable. Workout facilities were top notch and clean. The inside courtyard is an organic natural space with beautiful greenery and a mix of different shops to visit. Hotel restaurants were outstanding and recommend the soft & delicious French Toast! The hotel staff are warm and very helpful if you have questions. A little Japanese goes a long way to break the ice and the effort is appreciated. Overall experience was great and pleasant. Highly recommend 10/10.

2026-07-13 • via Tripadvisor
Z
Ziry • Family • Sao Paulo, State of Sao Paulo
10
Cool and chic
Pros:

This is what you expect when you think of New York meets Japanese modern style.
Super cool, astonishing architecture, clean in every aspect, great service.
Great location — close to the main attractions and right above the station, in a brand new complex of restaurants and shops.
If that's your kind of lifestyle, just go.

2026-07-13 • via Tripadvisor