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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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ATM/cash machine on site
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Toilet with grab rails
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Public transport tickets
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Emergency cord in bathroom
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Wine/champagne
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Coffee Shop on site
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Pet bowls
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Visual aids: Braille
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Temporary art galleries
Review Highlights
Categories
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Property Description
Luxurious Amenities
Ace Hotel Kyoto offers a plethora of top-notch amenities, including a fitness centre, free bikes, and a serene garden and terrace for guests to unwind.
Gourmet Dining
Indulge in a culinary journey at the hotel's restaurant, serving delectable dishes. For added convenience, enjoy room service or explore nearby dining options.
Prime Location
Situated near iconic landmarks like Kyoto International Manga Museum and Gion Shijo Station, Ace Hotel Kyoto provides easy access to must-see attractions.
Experience comfort, convenience, and style at Ace Hotel Kyoto. Book your stay now to enjoy a memorable getaway.
Meal-inclusive rate does not include meals for children sleeping in existing beds. Additional fees apply for children's meals if adults book a meal-inclusive rate. Please contact the property for details. When traveling with pets, please note that an extra charge of 11,000yen per pet, per night applies. Please note that the property can only allow dogs with a maximum weight of 15 kilos and rabies vaccination certificate issued within a year needs to be submitted upon check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.
Location
Property Video
Guest Reviews
I liked that it was part of a complex, with so many stores and restaurants.
The room is wonderful And clean
Very nice hotel, very nice restaurants, very nice and comfortable room.
Clean, fun, good location.
Nothing
Great location. Super comfortable room with lots of space and light. Best pillows I've had since arriving in Japan three weeks ago. Staff were very helpful and friendly. The coffee shop downstairs was open early for first matcha of the day as local cafes open much later. Really lovely four night stay. Thank you
Nothing. Was all great.
Housekeeping and location.
The wifi-internet connection was unreliable. This occurred throughout our stay and made working much more difficult.
Instalações bonitas, quarto, café da manhã
Nada a registrar
Location is great, close to the train stailn
The lobby is shared by hotel guests and customers of the adjoining coffee shop, who often take up so much space that hotel guests have little room. Hotel guests need a dedicated seating area, especially during check-in.
Also, Kosa, the steak restaurant, needs to improve its customer service. The food took a long time to arrive, and the server didn't explain the menu or the wine and drink list. They should at least have offered us complimentary bread while we waited. The meat was tender, as expected, but the side dish was tiny—and they charged us for it!!!?? We've been to high-end restaurants, but this was the smallest portion we've ever had. The server looked tired and rushed…r nuts while we waited.
The Ace Hotel is well-located with impressive architecture for a Kyoto city hotel. The lobby is lively and full of energy, with great adjacent shops integrated into the complex, and its location right near Karasuma Oike Station is ideal. The staff is dynamic and communicates exceptionally well.
Narrow beds made sharing with tweens a struggle, and we were disappointed to be asked for an extra charge for a folding bed despite staying within our registered guest count. Seeing the setup upon arrival, we immediately decided to shorten our stay and move to another hotel. Even then, management only permitted us to cancel the third night, refusing a cancellation for the second. By Japanese hospitality standards, the stay fell somewhat short of expectations.
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