The Bournbrook Inn

Hotels
7.6 (4639 reviews)
1273 Pershore Road , Birmingham , gb

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Good location
Great food and fantastic staff
Cons:
Unclean room conditions
Uncomfortable bed

Categories

Cleanliness
5.31
The room had visible marks and stains, indicating an unclean appearance.
Service
8.78
Staff were accommodating and responded to some issues.
Location
8.32
Good location mentioned in several reviews.
Room Quality
5.27
Many complaints about the mattress and overall room condition.
Amenities
8.8
Essential amenities are provided, though non-slip mats and heating instructions could improve.
Value for Money
7.76
Good value considering the price paid, but room quality concerns affect perception.
Food and Beverage
9.31
Fantastic food and great service during Christmas lunch.
Overall Experience
7.28
Overall experience was mixed, with significant ups and downs.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:00

Property Description

Charming Accommodation in Birmingham

Convenient Location: Situated just 1.5 km from Cadbury World, The Bournbrook Inn offers easy access to popular attractions like Winterbourne House and Garden and the University of Birmingham.

Comfortable Amenities: Relax in guest rooms equipped with a flat-screen TV, free WiFi, and a private bathroom with complimentary toiletries. Enjoy a delicious buffet or Full English/Irish breakfast during your stay.

Explore Birmingham: Immerse yourself in outdoor activities such as hiking and cycling, with the hotel conveniently providing area information at the reception.

Book your stay at The Bournbrook Inn for a delightful Birmingham experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

7.6
Based on 4639 reviews
Cleanliness: 5.31
Service: 8.78
Location: 8.32
Room Quality: 5.27
Amenities: 8.8
Value for Money: 7.76
Food and Beverage: 9.31
Overall Experience: 7.28
S
Sharna • solo_traveller • gb
8
2026-05-30 • via Nuitee
O
Olaf • solo_traveller • de
8
2026-05-30 • via Nuitee
S
Sirinee • couple • gb
8
A good sleep as we needed
Pros:

We like that it’s so easy to book a hotel at very last minute and check in after midnight. We can also park the car free of charge in a large parking area. Check-in staff was friendly. It took only 5 mins and we were in a nice clean room.

Cons:

Breakfast could be more cheerful :-)

2026-05-28 • via Nuitee
P
Philip • solo_traveller • gb
7
Pros:

Friendly staff. Clean rooms.

Cons:

Too warm in the rooms. Could do with a fan.

2026-05-28 • via Nuitee
M
Macleod • extended_group • gb
8
Cheap and cheerful. Nice and cool rooms in the heatwave
Pros:

Great value, good car park, friendly staff

2026-05-28 • via Nuitee
A
Annie • solo_traveller • vn
5
More attention required for upkeep.
Pros:

The location was perfect as I am visiting friends in end of life care. The staff were friendly.

Cons:

I asked for a discount as I will be visiting several times in the coming weeks or months to care for friends. I was told to use the website. The metal coat hangers in the room had a notice suggesting I contact the hotel direct for best rates.. There were holes in the wall of my room- (11); mould in the bathroom; a distinct smell of cigarettes along the corridor and the perspex on the picture in the room was broken....

2026-05-27 • via Nuitee
D
Donna • couple • gb
7
A good price for a decent nights stay
Pros:

Close to shops

Restaurants and bars within walking distance

you can order food from the pub below

Cons:

The room was a bit worn

2026-05-27 • via Nuitee
K
Katie • extended_group • gb
1
VERY POOR.
Pros:

Not applicable at all. Was horrid from the moment walking in to the moment leaving. Would have being better sleeping in the car for the night. Or staying in the local prison cells.
Incompetent staff who stated that we should not have stripped the beds as they like to do it which basically meant to conceal the issue with the bedsheets that were covered in urine.
The staff eating from the hot plate in the morning with their bare hands without gloves or using the utensils.
Rude cleaning staff towards myself and my 2 friends who had stayed when we went with our concerns. / (stated that the sheets where that colour and smelt of urine due to “people putting there towels on the beds”.
I DO NOT THINK SO SWEETHEART AT ALL.
I wouldn’t even let a dog sleep in the bed sheets absolutely disgusting.

Cons:

Smelt of urine.
Poor customer service
Poor email management and no refund for the poor stay and music blasting out until after 1AM.
Bed sheets covered in urine.
No actual acknowledgment for the customer who had to ensure it. Even when reported to the front desk once found the emails I have had in return are poor staying that we should have come to front desk with our concerns as it’s 24 hour service. We told the front desk as soon as we saw the issue.

I will be taking this further.
PLEASE BE AWARE OF THE HORRID SERVICE AND POOR CONDITIONS WHEN BOOKING AT BOURNBROOK INN.
VERY VERY POOR
WOULD NOT RECOMMEND.

2026-05-27 • via Nuitee
M
Maria • solo_traveller • gb
10
Pros:

Everything was amazing. X

Cons:

Nothing

2026-05-26 • via Nuitee
D
Denise • solo_traveller • gb
10
Will be back
Pros:

Location is ideal for me

Cons:

Nothing

2026-05-25 • via Nuitee
C
Colin • solo_traveller • gb
7
2026-05-25 • via Nuitee
D
Delaney • solo_traveller • gb
10
Pros:

Friendly staff and welcoming 🙏

2026-05-25 • via Nuitee
G
Giulio • couple • gb
8
2026-05-25 • via Nuitee
R
Roger • couple • gb
8
O/N stop in South Birmingham
Pros:

Clean and a good breakfast

Cons:

Nothing really

2026-05-24 • via Nuitee
X
X3127PVkaties • Friends getaway
2
URINE BEDDING
Pros:

Not applicable at all. Was horrid from the moment walking in to the moment leaving. Would have being better sleeping in the car for the night. Or staying in the local prison cells.
Incompetent staff who stated that we should not have stripped the beds as they like to do it which basically meant to conceal the issue with the bedsheets that were covered in urine.
The staff eating from the hot plate in the morning with their bare hands without gloves or using the utensils.
Rude cleaning staff towards myself and my 2 friends who had stayed when we went with our concerns. / (stated that the sheets where that colour and smelt of urine due to “people putting there towels on the beds”.
I DO NOT THINK SO SWEETHEART AT ALL.
I wouldn’t even let a dog sleep in the bed sheets absolutely disgusting.

Smelt of urine.
Poor customer service
Poor email management and no refund for the poor stay and music blasting out until after 1AM.
Bed sheets covered in urine.
No actual acknowledgment for the customer who had to ensure it. Even when reported to the front desk once found the emails I have had in return are poor staying that we should have come to front desk with our concerns as it’s 24 hour service. We told the front desk as soon as we saw the issue.

I will be taking this further.
PLEASE BE AWARE OF THE HORRID SERVICE AND POOR CONDITIONS WHEN BOOKING AT BOURNBROOK INN.
VERY VERY POOR
WOULD NOT RECOMMEND.

2026-05-23 • via Tripadvisor
C
Claire • couple • gb
3
The staff was very friendly. The rooms was not very clean, the room smelt of smoke, there was shit marks in the toilet o
Pros:

The bar area etc was big and bright

2026-05-22 • via Nuitee
S
Susan • couple • za
8
Good
Pros:

Had everything I needed for a overnight stay and close to the Royal Orthopaedic Hospital.

Cons:

Had accommodation, restaurant and free parking.

2026-05-22 • via Nuitee
M
Mcdermott • solo_traveller • ie
7
Reasonable
Pros:

Cheap, clean and easy to deal with

Cons:

Expensive early check in and noisy on Sat night.

2026-05-21 • via Nuitee
3
35lesleyc • Friends getaway
2
Awful breakfast
Pros:

Went for buffet breakfast today, just missed it😪. Ordered full English instead. Waited over 25 minutes, we were the only 2 eating. Baked beans looked as if they had been reheated, tater tots could've taken someone's eye out, grilled tomato 🤔may have only seen the heat lamp. What i did eat has made a reappearance 🤢 wouldn't recommend

2026-05-19 • via Tripadvisor
K
Kelise • solo_traveller • gb
2
Shite
Pros:

Staff are absolutely lovely, not a bad word to say about the people here! Very helpful and chatty. Food was lovely in the bar area.

Cons:

The place is absolutely bogging. Marks up the walls, holes in the walls, my room wasn’t cleaned once in the five days I was here, only fresh towels were given which is a plus. Carpet looks like it’s been here since the day was built, never cleaned though. Walls are paper thin so if you’re needing to sleep for work/the next day then I’d try somewhere else!

2026-05-19 • via Nuitee