AC Hotel by Marriott Tokyo Ginza

Hotels
•
AC Hotels by Marriott
8.6 (492 reviews)
6-14-7 Ginza, Chuo-ku , Tokyo , jp

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Currency exchange
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Good breakfast variety
Cons:
Cleanliness issues
Small rooms
Limited amenities

Categories

Cleanliness
7.85
Noticed decline in cleanliness; issues with previous guests' items left behind.
Service
9.35
Fabulous staff, incredibly kind and attentive, especially with families.
Location
9.35
Excellent location, close to transport and amenities, great for families.
Room Quality
8.35
Rooms reported as small compared to price, but generally clean.
Amenities
8.35
Well-maintained but could improve gym equipment; breakfast satisfactory.
Value for Money
8.35
Good value considering location and amenities, but some minor issues noted.
Food and Beverage
8.35
Breakfast options adequate, could offer more for the price.
Overall Experience
8.85
Great stay overall, with some minor drawbacks impacting experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 12:05

Property Description

Modern Comfort in Tokyo's Heart

Located in the vibrant city of Tokyo, AC Hotel by Marriott Tokyo Ginza offers a perfect blend of modern amenities and convenience. Free Bikes and Fitness Centre are available for guests looking to explore the city or stay active during their stay. The hotel's 24-hour front desk ensures assistance is always at hand, while the on-site restaurant and bar provide delicious dining options.

Safety Deposit Boxes and Free WiFi are included in all rooms for added convenience. Start your day with a delicious buffet or continental breakfast before heading out to explore nearby attractions like Ginza Six and Ginza Core Shopping Mall. Book your stay now and experience the best of Tokyo at AC Hotel by Marriott Tokyo Ginza.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 492 reviews
Cleanliness: 7.85
Service: 9.35
Location: 9.35
Room Quality: 8.35
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 8.35
Overall Experience: 8.85
A
Alisher • couple • kz
10
2026-05-24 • via Nuitee
T
Teresa • solo_traveller • ky
7
2026-05-17 • via Nuitee
V
Valentina • extended_group • it
8
Servizi non all’altezza, struttura bellissima
Pros:

La struttura è molto bella, rispetta gli standard di un 5 stelle Marriott. Camere molto grandi anche se fino al decimo piano affacciano letteralmente su un muro. Andrebbe indicato.

Cons:

La gestione dell’hotel non è da 5 stelle. Abbiamo avuto dei problemi durante il soggiorno che non sono stati gestiti come si sarebbe dovuto. Mi sono tagliata il piede con la porta della doccia e non avevano neanche il disinfettante.

Gli orari di ristorante e buffet non sono occidentali (chiudono molto presto - la cena ultimo ordine alle 21.30) e vengono maniacalmente rispettati. Siamo arrivati alle 21.35 e non ci hanno fatto entrare. Cosa molto tipica giapponese ma, trattandosi di una catena internazionale pensavamo che venisse gestita come in tutte le altre parti del mondo.

Abbiamo infine trovato una valigia aperta con alcune delle cose che erano all’interno per terra, neanche piegate. Fatto molto grave gestito mandandoci in camera la responsabile dello staff che ha voluto che le spiegassimo l’accaduto e si è scusata. È rimasto comunque un fatto molto grave.

2026-05-11 • via Nuitee
M
Mihae • solo_traveller • kr
5
Pros:

생수 및 정수물이 비치되어 있어서 좋음

Cons:

방 위치가 아주 나쁨

2026-05-10 • via Nuitee
T
Theresa • family_with_children • vn
10
Thank you for a wonderful stay
Pros:

Amazing location with shopping malls just steps away. Staff are friendly and welcoming. Rooms are spacious. Good value for money. Very thoughtful of them to offer free coffee and pastries in the morning. Housekeeping is available till 4pm everyday!

Cons:

Honestly, nothing bad to say about this hotel.

2026-05-10 • via Nuitee
Y
YU • extended_group • tw
10
2026-05-04 • via Nuitee
P
Peter • couple • hk
10
2026-04-29 • via Nuitee
K
karin • couple • tr
9
covering all our expectations
Pros:

the location

Cons:

nothing

2026-04-27 • via Nuitee
S
Sheila Marie • couple • ph
10
Amazing.
Pros:

Location. Clean and professional staff.

Cons:

None

2026-04-23 • via Nuitee
L
Luiz Alcides • couple • br
8
Razoável
Pros:

Localização

Cons:

Para um hotel 5 estrelas, o serviço é bem ruim

2026-04-22 • via Nuitee
A
Abujamra • couple • br
9
2026-04-22 • via Nuitee
R
Rosa Maria • family_with_children • mx
6
Solo apto para 2 días si piensas hacer muchas compras y actividades
Pros:

La ubicación

Cons:

Habitación pequeña sin privacidad entre el baño y la zona de dormir. Solo limpian cada día dias. Forma parte del grupo Marriott pero no reconocen mi status porque se hizo la reserva con booking. Por intentar hacer checkin un par de horas antes querian cobrar medio dia. Solo me gusto que está bien ubicado.

2026-04-21 • via Nuitee
R
ROGERIO • couple • br
10
2026-04-19 • via Nuitee
J
Jerrit • solo_traveller • de
8
Pros:

Sehr gut! Zimmer super. Lobby nett. Restaurant nüchtern und lieblos.

Cons:

Unfreundliches Personal. Gastronomie nicht flexibel. TV war kaputt.

2026-04-11 • via Nuitee
G
guiomar • couple • es
9
Muy bien
Pros:

Ubicación y atención

Cons:

Un poco ruidoso

2026-04-09 • via Nuitee
M
Margaret • solo_traveller • us
8
2026-04-09 • via Nuitee
F
Faraneh • solo_traveller • ae
4
I’m not going to stay here next time I’m in Japan.
Pros:

The location

Cons:

It was not a 5 star hotel. The staff were rude , there were no one to help with the luggage and there were no concierge to help with some questions we had . The staff were clueless.

2026-04-07 • via Nuitee
R
Raj • extended_group • in
7
2026-04-06 • via Nuitee
M
Mariana • couple • us
6
2026-04-06 • via Nuitee
אור • couple • il
10
מלון ֶמומלץ מאוד
Pros:

איזה חדרים, איזה מיקום, אהבנו מאוד. נחזור לשם.

Cons:

בערב ירדתי לעשן, והאיש בבר שפט אותי שירדתי עם הכפכפים ל מלון. זאת הייתה תחושה לא נעימה.

2026-04-05 • via Nuitee