Mercure Samarinda

Hotels
•
Mercure
9.8 (104 reviews)
Jalan Mulawarman No 171 Pelabuhan Kecamatan Samarinda Kota , Samarinda , id

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Free
Children allowed

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Cons:
Slow service during check-in
Lack of invoice provision
Noisy from above

Categories

Cleanliness
9.93
Rooms are clean and well-maintained.
Service
10
Friendly and polite staff, very accommodating.
Location
9.9
Strategic location with great views.
Room Quality
9.94
Clean, well-furnished rooms.
Amenities
9.39
Standard quality for this hotel tier.
Value for Money
9.92
Good value considering the location and service.
Food and Beverage
9.38
Breakfast options need improvement.
Overall Experience
9.93
Overall, excellent experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:13

Property Description

Luxurious Amenities

Mercure Samarinda boasts an outdoor swimming pool, fitness centre, garden, and shared lounge, offering the perfect blend of relaxation and recreation.

Comfortable Accommodation

Each room at the hotel is thoughtfully equipped with modern amenities such as air conditioning, flat-screen TV, and a private bathroom, ensuring a comfortable stay for every guest.

Culinary Delights

Indulge in a culinary journey at Mercure Samarinda's restaurant, serving a variety of American, Chinese, and Indonesian dishes, with options for vegetarian, dairy-free, and halal preferences.

Experience the epitome of comfort and luxury at Mercure Samarinda - book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AAP

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for Rp 0 per person per night when using an existing bed.
    People no matter the age stay for Rp 344,850 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 104 reviews
Cleanliness: 9.93
Service: 10
Location: 9.9
Room Quality: 9.94
Amenities: 9.39
Value for Money: 9.92
Food and Beverage: 9.38
Overall Experience: 9.93
D
DayTrip01199854800 • Business
8
Stay for bussiness trip
Pros:

- fair destination to any city within Kalimantan Timur.
- Good ambience of the room, clean (if it possible to change the toilet with jet sprayer/bidet instead of installed item)
- Need to improve the check in process

2026-06-09 • via Tripadvisor
M
Maps11824408413 • Solo travel • Sukabumi, West Java, Java
10
Business Trip
Pros:

Good Experience dengan servicenya Kak Aurel. Terimakasih banyak. I’ll go back to always choose mercure for stay.

2026-06-03 • via Tripadvisor
J
Journey65397049246 • Business
10
Good experience
Pros:

Nice experience
Thanks a lot for all the help

2026-06-02 • via Tripadvisor
C
Culture48470087540 • Friends getaway
10
Very good
Pros:

Hotel very good. Service very good. Breakfast has grest selection

2026-06-01 • via Tripadvisor
S
Sightsee04341147949 • Business
10
Amazing
Pros:

Great enough for me, keep up the good work

2026-05-27 • via Tripadvisor
S
Scenic33033345999 • Family
10
Lunch Ivory mercure
Pros:

Lunch Ivory Best food and view

2026-05-24 • via Tripadvisor
I
indrastuti • couple • au
10
Happy with the hotel in a city centre easy to explore
Pros:

Good breakfast plenty of choices

Cons:

The bedroom curtain is a bit too long, doesn’t look tidy.

2026-04-26 • via Nuitee
R
rizkyekas2025 • Business
10
good experience
Pros:

good experience dan bagus semua kok.
adit housekeeping good

2026-04-10 • via Tripadvisor
O
Odyssey10104282457 • Business
10
Nice Stay
Pros:

Nice stay here, room is all neat and comfortable.

2026-04-09 • via Tripadvisor
A
Anke • family_with_children • nl
9
Pros:

ontzettend aardig en behulpzaam personeel. We hebben ons er erg thuis gevoeld.

2026-04-06 • via Nuitee
N
Navigator66678530376 • Family
10
Great Experience!
Pros:

I chose this hotel to celebrate our wedding anniversary and it turned out to be one of the most memorable experiences we have ever had. The front desk staff especially Amel was incredibly welcoming and made the check-in process smooth and efficient. The room was spotless, spacious, and very comfortable. I'd also like to thank Shinta and Arna the one who had prepared a beautifully decorated mirror room with flowers on bed and a complimentary cake which made our celebration feel even more special. Overall, the service was exceptional and the staff truly made the experience memorable. I will definitely be coming back

2026-04-02 • via Tripadvisor
W
Wan • family_with_children • bn
9
Samarinda
Pros:

Friendly and polite staff. Allowed us to check in early as the rooms are available.

Cons:

Nothing

2025-12-28 • via Nuitee
S
sudarlin • family_with_children • id
8
2025-12-28 • via Nuitee
B
Beat • family_with_children • ch
9
2025-12-16 • via Nuitee
E
Ervina • solo_traveller • sg
8
2025-11-25 • via Nuitee
N
Nabila Putri • solo_traveller • de
8
2025-10-18 • via Nuitee
T
Tony Tan • extended_group • id
7
2025-10-15 • via Nuitee
F
Ferdy Candra • couple • id
8
Nice Stay
Pros:

Great Staff, Nice view and clean room. Everything is great.

Cons:

A little bit noisy from the level above us.

2025-10-13 • via Nuitee
D
Diajeng • extended_group • id
9
great hotel but less in payment service
Pros:

Strategic location

Cons:

So bad.. I cant get my INVOICE. Either hotel or booking.com cant provide me the invoice. Booking.com said the invoice should be provided by the hotel. I asked to front desk but the staff say NO. How could this happened. Either sending to booking.com and the hotel : NO RESPONSE.

2025-09-08 • via Nuitee
J
Jae Hong • solo_traveller • kr
4
Pros:

위치

Cons:

흡연에 대한 환기 시설이 아주 부족

2025-09-06 • via Nuitee