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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Fishing
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Express check-in/check-out
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Cycling
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Horse riding
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Golf course
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Tennis court
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Car hire
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Children's playground
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Canoeing
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Sauna
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Dry cleaning
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Skiing
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Ski storage
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Valet parking
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Hammam
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Board games/puzzles
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Parking garage
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Grocery deliveries
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Allergy-free room
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Kid meals
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Lockers
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Pool with view
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Heated pool
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Electric vehicle charging station
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Indoor play area
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Public transport tickets
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Open-air bath
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Ski school
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Infinity pool
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Rooftop pool
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Ski pass vendor
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Hot spring bath
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Fruits
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Manicure
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Pedicure
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Fitness classes
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Personal trainer
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Security alarm
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Walking tours
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Key card access
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Bike tours
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Mobile app for room service
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Live music/performance
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Broadcast Live sport events
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Archery
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Indulge in the ultimate comfort at Falkensteiner Hotel Kronplatz - The Leading Hotels of the World. Immerse yourself in the lavish rooms and suites equipped with modern amenities, including flat-screen TVs, spacious desks, and elegant dressing rooms.
Wellness and Recreation
Unwind and rejuvenate at the hotel's wellness and fitness centre, featuring a sauna, hammam, and even an indoor climbing wall. Take a dip in the all-year rooftop pool or relax in the sun terrace area. For the more adventurous, skiing and other outdoor activities are just a stone's throw away.
Culinary Delights
Savor exquisite culinary creations at the hotel's restaurant with an open kitchen or unwind with a drink at the bar. Start your day right with a delicious buffet breakfast served daily. Let our concierge service cater to your every need.
Experience luxury like never before at Falkensteiner Hotel Kronplatz - The Leading Hotels of the World. Book your stay now for an unforgettable getaway.
Please note that vouchers from 3rd party companies are not accepted at the property.
Dogs are allowed upon request and a supplement of 39,00 EUR applies.
Early check-in and late check-out are subject to availability and may incur an additional charge. Requests cannot be guaranteed in advance.
In accordance with Italian law, cash payments are accepted only up to a maximum amount of 4.999,99 € per stay. For payments of 5.000,00 € or more, a traceable payment method is required.
Kindly note that certain areas of the spa centre are designated for adults only.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
The property is beautiful, rooms are nicely sized and the gardens are well maintained. The spa was massive which was good as it meant it was very easy to find your own space.
This property gets a lot of negative comments regarding the staff but the management don’t seem to care. Will provide some examples as these really dampened our trip:
- Our bedroom light malfunctioned one day (easy fix). It took 3 calls to reception over 9 hours for them to fix this. When I mentioned we shouldn’t have had to follow up the receptionist said “well I wasn’t on shift when you first called”
- We had the half board option and every dinner was honestly a disaster, each night was worse than the next (good food though). It was impossible to get any service, sometimes you would see a waiter explaining a menu properly to one table then followed by throwing the menus at other guests and barely interacting with them. When the incorrect drinks were brought to us the waiter blamed us: “you said you wanted this”, and then we were charged for the incorrect drinks anyway even though we didn’t take them. Sometimes there was no one to greet at the front of the restaurant so we were left standing there. One rogue staff member asked “don’t you know which table you have” and then was a bit embarrassed when we said we had been seated at a different table every night (clearly this was not supposed to happen!!)
- When checking out, we asked whether the hotel gets negative comments about the staff experience. They said “yes we get a lot of complaints in summer because it is busy” (by the way, meal times were not busy and less than half the tables were occupied). So obviously they know and don’t care, and also make excuses which they should not do
- Also when checking out they said we didn’t pay which I had done so before we even arrived. They kept pushing back until I got the proof up on my phone, they then demanded to take my phone away to check further.
Qualita’ del cibo eccezionale
Ottima location
Staff sempre orientato al cliente
Assenza di una piscina coperta per I giorni di pioggia
Letto e cuscini hanno margine di miglioramento
Mancata organizzazione o facilitazioni per l’ attivita’ turistica ( no guest pass per funivia, autobus, attrazioni ne’ particolari iniziative per valorizzare visite/passeggiate nella zona)
Het ontbijt de lokatie , de faciliteiten, de sauna met Danielle aufguss echt fantastisch ,
Interieur lounge echt fantastisch
Het diner is erg lekker
De dame heeft bij het uitchecken niet eens gevraagd of de vakantie bevallen is, zijn er toch een week geweest, , erg vreemd !
Bedden erg hard
De samenwerking tussen het personeel in het restaurant en de koks verloopt niet goed
Food, size of the room
No operation A/c , crowded parking, lots of walking
Ottima la posizione per la risalita di kronplatz e Brunico
Non mi sono sentita in un albergo 5 stelle. Nonè presente un sevizio bar nelle aree comuni, nella S.p.a. nella piscina etc, personale molto confuso e non organizzato.
Zeer goed ontbijt en diner. Mooie accommodaties. Goede ligging nabij cronplatz.
Hotel was vol, periode augustus. Te weinig personeel in eetzaal, tafels bleven niet opgeruimd, leek wel een slagveld.
The kitchen food are extraordinarily
Bellissima struttura e allestimenti interni d’effetto.
Il fatto che i servizi di spa e piscina fossero limitati rispetto alla grandezza della struttura.
We had an amazing stay! Everything about this hotel was excellent ,the rooms were clean, comfortable, and beautifully maintained, and the facilities were fantastic. But the highlight was definitely the staff. Everyone was incredibly friendly, welcoming, and always ready to help with anything we needed. They really made our stay special.
The hotel has many excellent qualities. The quality and variety of the food are outstanding, with a great selection at the restaurants and an excellent wine list. The hotel itself is beautifully maintained, very clean, comfortable, and welcoming. We also really enjoyed the live music in the evenings, which creates a wonderful atmosphere. The location is very convenient as well.
Unfortunately, the hotel staff seem unable to cope with the number of guests, particularly at the bar, restaurant, and reception. There are often queues and long waiting times, which is quite surprising and disappointing for a five-star hotel.
The most frustrating experience was at check-out, which took us 45 minutes simply because of the queue at reception. At this level of hotel, guests should be able to expect much more efficient service and adequate staffing, especially during peak hours.
Overall, the hotel has many good qualities, but the service organization definitely needs improvement to meet five-star standards.
Estremamente curata nei dettagli ed organizzazione
Nulla
Patogo lokacija, švaru, gera kambarių priežiūra. Kokybiškos SPA procedūros.
Akivaizdžiai per mažai aptarnaujančio personalo. Vakarienės ar pusryčių metu reikia laukti pusę ir daugiau valandos kol prieina paklausti ką užsisakysime. Personalas matydamas, kad atėjo žmonės, akivaizdžiai ignoruoja ir praiena pro šalį. Nuolatos užmirštama, kad reikia atnešti užsakymą. Toks vaizdas, kad vienas dirbantis, tik restorano vadovas ir jam vienam įdomi klientų patirtis. Alacarte maistą reikėtų gerokai patobulinti. Jei išvaizda graži tai skonis priešingai, dažnai labai prastas.
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