Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Overall excellent experience
Cons:
Too expensive for perceived value
Lack of amenities

Categories

Cleanliness
9.24
Clean room, as mentioned in multiple reviews.
Service
9.71
Staff was extremely courteous and attentive; exemplary mentions of staff like Caleb and Ralph.
Location
9.75
Perfect location on Broadway, excellent for downtown events.
Room Quality
9.2
Rooms were described as comfortable and accommodating.
Amenities
8.23
Noted lack of amenities, however, the hotel is still considered beautiful.
Value for Money
8.19
Some negative sentiment regarding pricing; described as way too pricy for what's offered.
Food and Beverage
9.24
Breakfast and lunch were excellent with good service.
Overall Experience
9.21
Guests had a wonderful stay with memorable experiences, highly recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 00:53

Property Description

Luxurious Stay in the Heart of Nashville

Modern Amenities: Grand Hyatt Nashville offers a range of modern amenities including an outdoor swimming pool, fitness centre, and a terrace for guests to unwind and relax.

Convenient Services: With a restaurant, room service, and a 24-hour front desk, guests can expect top-notch service and convenience throughout their stay. Free WiFi is also available property-wide.

Prime Location: Situated just 700 meters from Bridgestone Arena and Ryman Auditorium, and within walking distance of the city centre, Grand Hyatt Nashville provides easy access to Nashville's top attractions.

Book your stay at Grand Hyatt Nashville for a luxurious and convenient experience in Music City!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 60 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$35 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 1588 reviews
Cleanliness: 9.24
Service: 9.71
Location: 9.75
Room Quality: 9.2
Amenities: 8.23
Value for Money: 8.19
Food and Beverage: 9.24
Overall Experience: 9.21
C
Craig • couple • gb
10
Outstanding facilities, and incredible staff - thank you!
Pros:

It was close enough to walk to literally anything you wanted to see in Nashville, but far enough away from Broadway to still be quiet and ultra high luxury.
All the staff were OUTSTANDING, and the rooms were so comfortable and clean. It was a fantastic experience.
One thing very important to note - NOWHERE in Nashville will let you in without a photo ID, no matter how old you are, so make sure you take it with you, or you’ll have a bit of a walk back in insane heat!

Cons:

The breakfast was a little overpriced for the quality of the food - but honestly, that’s the only thing I could find and it’s the smallest detail ever. Just get a breakfast included package and you’re sorted.

2026-07-04 • via Nuitee
S
Sarah • family_with_children • ae
8
Very enjoyable stay apart from the noise of the trains
Cons:

The room was adjacent to the railway track and the trains were very noisy, they woke me up late at night and again very early in the morning.

2026-07-02 • via Nuitee
S
Shayne • couple • gb
9
Pros:

Excellent hotel, great rooftop bar, exceptional staff

2026-07-02 • via Nuitee
A
Ashley • couple • us
5
Good location but would expect excellence based off what we paid.
Pros:

Location, lobby

Cons:

The water in the room stayed consistently scorching even if we turned on the cold faucet, the iron would drip water all over our clothes when ironing, no toiletry options to purchase.

2026-07-02 • via Nuitee
H
Harold • solo_traveller • us
7
Pros:

Location was good, only 5 block walk to the strip. Room was clean

Cons:

We were given the wrong room, so we had to move everything twice. The bed was very uncomfortable. The "free" breakfast was horrible. The TV kept cutting in and out.

2026-07-02 • via Nuitee
L
Lauren • solo_traveller • gb
8
Beautiful interiors
Pros:

Beautiful interiors and great location to Broadway. The hotel is very new and fresh with beautiful eating areas and a gorgeous pool. The reception staff were lovely and very helpful. Beautiful signature smell in the hotel and luxurious vibe. Rooms are a great size with an extremely comfortable bed.

Cons:

For a 5star hotel the service wasnt as good as previous 5 stars ive been to. Room went 2 days without being serviced. The food was ok but nothing wow. Ordered Room service and it was very bland. Overall ok but for the price I wasn't overly impressed.

2026-07-02 • via Nuitee
X
X7718UEshellyh • Couples
10
10 out of 10 Perfection
Pros:

Suzy was so amazing! She was so kind and professional!! She gave us the royal treatment for my husbands birthday and it was perfect! Hank was so awesome as well and the two guys that worked in the Grand club took great care of us as well! We came for my husband birthday and to see Alan Jackson in concert and it was amazing!!!
I have highly recommend this hotel to everyone I have spoken with since we got home!
It’s beautiful, spacious and friendly all around! We will definitely be back!!
Shelly and Ricky Hall
Stockbridge, Georgia

2026-07-01 • via Tripadvisor
S
Stephanie • couple • us
10
2026-07-01 • via Nuitee
J
Julia • family_with_children • us
10
Very nice place and the people at the desk were out standing!
Pros:

Ok

Cons:

The price of everything there and services.

2026-06-30 • via Nuitee
R
Rudy • extended_group • br
9
Vale a pena conhecer!!
Pros:

Quarto muito bom, colchão e travesseiro sem comentários!!’

Cons:

Fomos jantar no restaurante do hotel, fama muito boa com carne. Nosso 4 pratos de carne estavam ruins, frio e sem sabor… uma pena !!!

2026-06-30 • via Nuitee
K
Keyla • solo_traveller • us
10
Amazing stay
Pros:

Everything

Cons:

N/A

2026-06-30 • via Nuitee
F
Footprints552889 • Business
8
Nashville Trip
Pros:

Enjoyed the check-in process, the room and the proximity to downtown Nashville and all the offerings. The food was amazing within the hotel. The downside was that it seems that the hotel will overbook and this caused congestion of guests and issues for other guests who were attending our conference who booked in advance.

2026-06-29 • via Tripadvisor
J
jacobwM2983VD • Family
2
A Terrible Hospitality Experience
Pros:

Upon checking in, we were informed that our reservation had been overbooked and that we would be sent to another hotel which way off strip, Loews. We received absolutely no notice prior to flying in states away. We were told that the hotel had none of my contact information to notify me in advance, yet they were somehow able to provide me with a printed letter with my name upon arrival explaining that we would be relocated and that the alternate hotel would be covered.
Unfortunately, the replacement hotel was a major disappointment. It was approximately 10 minutes farther from where we intended to stay and was also undergoing construction. This was not the experience I expected for the amount of money I spent.
To make matters worse, I was still required to provide my credit card for incidentals they said at the alternate hotel but was actually billed for the night and also had to provide my own ride back to Grand Hyatt next day.
The most disappointing part of the entire experience was dealing with the manager, Alex, at the Grand Hyatt. His attitude was extremely rude, dismissive, and confrontational. As a hospitality manager, his response was essentially that he was not going to do anything to help us.
This trip was meant to be a Christmas gift for my parents, making the experience even more upsetting. For the vacation I believed I was purchasing, I genuinely feel misled and scammed.
I strongly suggest customer service and hospitality retraining for management. This was one of the most disappointing travel experiences I have ever had.

2026-06-29 • via Tripadvisor
D
David • solo_traveller • us
10
Enjoyable experience. Will definitely return
Pros:

Clean and convenient with excellent staff.

2026-06-29 • via Nuitee
D
Douglas • couple • us
10
2026-06-29 • via Nuitee
S
Shannon • couple • us
10
2026-06-29 • via Nuitee
A
Aodh • couple • ie
10
2026-06-29 • via Nuitee
M
Marjorie • extended_group • us
8
Will come back. Understaffing is not the people fault
Pros:

Hotel was beautiful great location for downtown
Prime & proper was fantastic
Rooms were great. Comfy beds

Cons:

They were under staffed. We had the club access and they were out of coffee, plates, and only two people trying to manage everyone. They did great but too few for the number of people

The grange restaurants was a mess— tried getting into it twice. First time they unable give any idea of length of the wait told to try somewhere else. The second time showed up lunch at 2:30. Web said they were open but when we arrive told they had closed. Only option was outside at the pool. Looking for AC

2026-06-28 • via Nuitee
J
Joshua • couple • us
10
2026-06-28 • via Nuitee
C
Cody • couple • us
7
2026-06-28 • via Nuitee