Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Overall excellent experience
Cons:
Too expensive for perceived value
Lack of amenities

Categories

Cleanliness
9.24
Clean room, as mentioned in multiple reviews.
Service
9.71
Staff was extremely courteous and attentive; exemplary mentions of staff like Caleb and Ralph.
Location
9.75
Perfect location on Broadway, excellent for downtown events.
Room Quality
9.2
Rooms were described as comfortable and accommodating.
Amenities
8.23
Noted lack of amenities, however, the hotel is still considered beautiful.
Value for Money
8.19
Some negative sentiment regarding pricing; described as way too pricy for what's offered.
Food and Beverage
9.24
Breakfast and lunch were excellent with good service.
Overall Experience
9.21
Guests had a wonderful stay with memorable experiences, highly recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 00:53

Property Description

Luxurious Stay in the Heart of Nashville

Modern Amenities: Grand Hyatt Nashville offers a range of modern amenities including an outdoor swimming pool, fitness centre, and a terrace for guests to unwind and relax.

Convenient Services: With a restaurant, room service, and a 24-hour front desk, guests can expect top-notch service and convenience throughout their stay. Free WiFi is also available property-wide.

Prime Location: Situated just 700 meters from Bridgestone Arena and Ryman Auditorium, and within walking distance of the city centre, Grand Hyatt Nashville provides easy access to Nashville's top attractions.

Book your stay at Grand Hyatt Nashville for a luxurious and convenient experience in Music City!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 60 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$35 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 1481 reviews
Cleanliness: 9.24
Service: 9.71
Location: 9.75
Room Quality: 9.2
Amenities: 8.23
Value for Money: 8.19
Food and Beverage: 9.24
Overall Experience: 9.21
M
Mariah • couple • us
4
Apathetic service in the heart of Nashville
Pros:

Close to attractions.

Cons:

This is a beautiful hotel, but the service experience was shockingly bad.

The positives: the rooms are clean and comfortable, and the location is extremely convenient to many Nashville attractions. The 5th floor poolside restaurant and the rooftop bar has consistently good service - prompt and professional.

That’s unfortunately where the good service ends. Everything from check in onwards was a headache. I got to the hotel after a redeye flight and upon explaining to the front desk that my friend had checked into the room the night before, I was told that my friend needed to come downstairs to let me up to the room. I was dumbfounded, as both of our names were on the reservation, which the front desk later admitted. No further assistance was offered - not even an offer to call up to the room to alert my friend that i had arrived. To add additional context to the frustration - I had come in from the pouring rain, with my luggage, and it was very early in the morning.

The lobby restaurant was equally bad. The restaurant was maybe 20% full when I visited, but it took the waiter 20 minutes to take my order, and then I waited another 15 minutes before the waiter returned and told me that he had forgotten to put my order in.

Our stay at the hotel ended with the hotel charging us a ~$200 duplicate fee.

2026-05-30 • via Nuitee
R
Robert • couple • ca
10
Visiting Nashville? GH is a great hotel that is just a short walk to Broadway and restaurants.
Pros:

Great experience and stayed at this property before Caleb the Manager was very helpful and all the staff were excellent.

Bar tender in the evening was great!

Cons:

Nothing

2026-05-29 • via Nuitee
B
Bianca • couple • us
10
2026-05-28 • via Nuitee
D
Deatra • family_with_children • us
10
Quick trip, safe place and close to the highway.
Pros:

Everything

Cons:

Nothing. It was great!

2026-05-28 • via Nuitee
C
Chip • couple • us
9
2026-05-28 • via Nuitee
S
Samuel • solo_traveller • us
10
2026-05-27 • via Nuitee
W
Will • solo_traveller • us
10
Pros:

Great location, very clean, great staff

2026-05-26 • via Nuitee
S
Steph • couple • us
10
2026-05-26 • via Nuitee
K
Kimberly • solo_traveller • us
10
2026-05-26 • via Nuitee
J
Justin • couple • us
10
2026-05-26 • via Nuitee
Кароліна • couple • ua
10
2026-05-26 • via Nuitee
M
Mariana • couple • us
10
2026-05-26 • via Nuitee
E
Emanuelle • couple • us
8
2026-05-25 • via Nuitee
I
I-Hsuan • couple • us
10
2026-05-24 • via Nuitee
J
Jenn • couple • ca
9
2026-05-24 • via Nuitee
M
Mucip CAN • solo_traveller • tr
9
2026-05-23 • via Nuitee
E
Elizabeth • couple • us
10
The staff is super friendly and accommodating. The hotel is just minutes from the strip. Everything was just a great exp
Pros:

Staff are all awesome
Beautiful hotel and view is amazing overlooking Nashville.

2026-05-22 • via Nuitee
K
Kayla • extended_group • us
10
2026-05-18 • via Nuitee
C
Chantal • extended_group • ca
8
2026-05-18 • via Nuitee
A
Anne • family_with_children • za
7
Nice location, but overpriced
Pros:

Good location. Clean rooms.
Nice rooftop bar.

Cons:

Very manic, overcrowded arrival, lobby and check in.
Food and drinks extremely expensive. Battled to get a table at the rooftop bar every time we went. You have to queue for the lifts. Coffee was not replaced daily in the room. No firm pillows, we’re told they doing their best but were too busy and short staffed.

2026-05-18 • via Nuitee